Dependable Cleaners

Kathleen l. 

on ReviewMyDryCleaner

10 years ago

Counter help was wonderful but hate the fact you don't give detailed receipts on cleaning. Had to ask and found my shirt was rung up as a dress. For a company with such advanced computer systems it makes me wonder what are you trying to hide. BTW I've worked in my family's dry cleaners in Connecticut after college so I understand ops. 

Herbert W. 

on ReviewMyDryCleaner

10 years ago

My clothes were washed, dried and folded inpeccably.Great job 

Doria 

on ReviewMyDryCleaner

10 years ago

Hi I am extremely dissapointed in the 20% coupon I received. It says that it is good for "Please enjoy this coupon for 20% off all tablecloths, jackets, coats, dresses, pants, and skirts, good through December 12th." However I did not receive 20% off some of my sweaters, dress, and jackets because the "we're not the right kind to qualify". There is no fine print that says anything about that. I think this is extremely poor customer service and I am very frustrated by it. 

Margaret S. T. 

on ReviewMyDryCleaner

10 years ago

Over the past 6 months, I asked twice for the return a fur coat in storage and was told that there was none. A month ago, which I picked up other items, the fur coat appeared. I was distressed that it disappeared, and I questioned whether I might have lost it. I am very glad to have it back, and I would appreciate your thanking the employee who found it. 

Miranda C. 

on ReviewMyDryCleaner

10 years ago

I came in with two coasts and the person who attended me said that I could use my coupon for both coasts. But after he processed my order, I realized that the coupon had only been applied to one coat. He told me that it hadn't gone through, and that there was nothing he could do to fix it. Because the order had already been processed, I left my coat there. But by not being able to use the coupon on both coats, I am paying close to 10 dollars more... The coupon said I would get 20% off of any order. 

robert a. 

on ReviewMyDryCleaner

10 years ago

when I dropped off the suit (jacket and pants), I indicated that there was a small pull in the seam of the right front pocket that needed repair. I was surprised that I was told that I would be charged for the repair because it was a very small pull and I had never been charged for that type of repair at any other cleaner that I had been to. I asked that I be contacted before the repair with the price of the repair. I was not. Upon picking up the 2 items, I discovered that I was charged $16 for the repair. The charge wa... read more

Angela 

on ReviewMyDryCleaner

10 years ago

I was told my dry cleaning would be ready the next day at 5:30PM when I arrived to pick it up I was told that there was a delay, it would take another day and that someone should had called me to notify me of the delay. When I did pick up my dry cleaning there was still a stain on one of the dresses and it had to be sent back for a do over. 

Angus L. 

on ReviewMyDryCleaner

10 years ago

I recently had a couple of jeans hemmed. Although, I didn't ask for a quote up front, I was surprised to be charged ~$25 for each pair! 

Terry Y. 

on ReviewMyDryCleaner

10 years ago

I have concerns about items getting lost. I like Dependable but worry when I come in and am not given all my clothes back by the staff person. I have had to send the staff back to pull missed items on more than one occasion.