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Dependable Cleaners
- Consumer Services
- Quincy, MA
About this business
Location details
320 Quincy Ave, Quincy, MA, 02169, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I have been a long time client, I have one issue that has been constant . . . It's a small issue but impacts us. Usually my husband has his shirts laundered with extra starch and on hangers. He travels frequently so when he does I ask that his shirts be folded with extra starch. I have dropped them off with notes on the exterior of the bag, leave notes inside the bag, wrap the shirts in rubber bands with notes. I always go in and hand it to the clerk, all of whom are wonderful, and say this is special I want them folded. ... read more
The office is convenient for us. I appreciate the notice attached to the item indicating when an item cannot be completely cleaned. Over the years we have had few difficulties.
Funny You should ask. My last two weeks of service have left me looking for a new dry cleaner. Your team literally made me come back 3 times for pants that were ordered without a crease but came back creased even after being sent back to be redone. It does not say a lot. To add to it there is no apology, no manager involvement just 'oops' you should come back. Review my account. I spend a lot of money as a loyal customer. Your current team does not understand good customer service and basic politeness. It will drive ... read more
The people working the front desk are lovely and helpful. I wish I could give separate stars for them, because they'd get 5. But the price per pound is WAY to high. Granted, I just moved from NYC where it's 80 cents per lb (but you also get it same-day). I feel you're taking advantage of the fact that you're not surrounded by other launderers. It's a shame. Also, I wanted a bed skirt pressed and was given a time frame of 2 weeks. Again, that's insane.
When I drop off clothes, slip showed no prices, gentleman that took my clothes all he kept saying when I asked if they could be ready around 4pm, ready after 5, also asked what the amount would be and he handed me a price list for me to figure out. Not friendly, no customer service. Not sure who took over that store , but I will never go back there unless there is a valuable couple to make it worth my while. Too many other cleaners in the area nearby, who are friendly and offer customer service, and pricing on your slip T... read more
French cuff shirt done twice still dirty around cuffs and neck bad cleaning job!!!
The stain from my dress wasn't removed. There's a tag on it that says that you're still aware of the stain and that it couldn't be further removed. I'm quite certain my other dry cleaner would be able to get this out. The dress fabric is not likely to be destroyed by removing this stain. Seems a bit overpriced for the mediocre result.
1- the young man usually there around 7pm is very kind and helpful. He is the only reason I gave 4 stars 2- I always get my shorts with broken collar like they have been pushed or pressed or didn't get ironed well 3- I have few shirts that collars get buttoned and almost every time they get ironed before buttoning them. So if I try to put tie on and button them, they would stand awkwardly. 4- one of the middle aged lady is very rude and impolite, perhaps she doesn't understand how business is?
You guys have emailed me several times saying that I have a shirt there. I went to pick it up and you were not able to find it. Please look around and find it or have the manager call me at 857.939.1354. Thanks Andres Echeverri
Frequently asked questions about Dependable Cleaners
How is Dependable Cleaners rated?
Dependable Cleaners has a 4.6 star rating with 9,971 reviews.
When is Dependable Cleaners open?
Dependable Cleaners is open now. It will close at 7:00 p.m.