This profile has been claimed by the business owner or representative.
Dependable Cleaners
- Consumer Services
- Quincy, MA
About this business
Location details
320 Quincy Ave, Quincy, MA, 02169, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
This was I believe my third time using dependable cleaners and haven't had a issue before. This time now only were some items still a bit wet, several items were wrinkled. I thought it may have been a load issue, but I have brought in the same amount every time. I believe when it comes to wash n' fold, they could at least be a bit more careful and pay more attention to the process.
I dropped off a couch cushion cover to be cleaned. A few days later on 1/18, I got an email saying it was ready. I went to pick it up and it looked like it hadn't been touched. I asked for it to be cleaned again and 10 days later still have not heard back about it. The people at the store have been nice when I've been in, but I am not sure what's going on with the cleaning and follow-up.
OMG my gloves got mixed in my laundry and were sent out to be cleaned. They didn't charge me now that's what I call GREAT customer service.
I'll pick my clothes on Thursday when the Cohasset Van takes the Elderly to the Village/ Jim O'Neill 60 Elm St Apt 58
I recently dropped off some shirts and asked that a patterned shirt be spot-treated for a taco sauce stain on the right cuff. I picked up the shirts the next day. When I inspected the shirts upon arriving home, I was pleased that the stain was gone. I was thrilled. But I noticed that a blue card was affixed to a white dress shirt that was in the same batch of shirts that I had just picked up. The white dress shirt was returned to me with dirt stains on the collar. I absolutely did not bring it in this way, as I inspect all... read more
Staff always nice...but a surprise in my folded shirts...I'm on the road and took out a shirt two wear....grease or some black streaking on the arm of a white shirt...not there when given to Dependable....went to another shirt...same thing...perhaps aproblem with a machine? I'll drop it off Sat. a.m....not worn at all.
No one stopped by on Tuesday to pickup. Again!
Normally I'd rate you much higher, even a 5, but I've had two recent problems: 1. Twice I attached a note to a shirt with a safety pin (so it couldn't have fallen off on its own, someone took it off) that asked for button replacements. Both times the note was ignored: no new buttons, no message. 2. I sent a linen jacket in for dry cleaning. The pressing of the jacket was very sloppy, and in fact was pressed such that the bottom hem of the jacket was rolled over. Now there's a crease there which my wife will try to tak... read more
Disappointed in the service at the Hancock st location. Dropped my order off and asked if it would be ready for next day service I was assured by the young girl it would be ready after 5 pm. I returned the next day and was told your order is " on the floor in the back" and won't be ready until the next day. I sent an email to management and never heard back but I received an email to vote for them as my favorite local business. I will be going back to my local family-owned dry cleaners.
Frequently asked questions about Dependable Cleaners
How is Dependable Cleaners rated?
Dependable Cleaners has a 4.6 star rating with 10,143 reviews.
When is Dependable Cleaners open?
Dependable Cleaners is open now. It will close at 7:00 p.m.