Dependable Cleaners

Cheryl 

on ReviewMyDryCleaner

9 years ago

Not too happy with how my comforter came back. It was very wrinkled and the filling was lumpy. It is not the best quality comforter but I thought it would look much better after the first and only cleaning 

Deborah 

on ReviewMyDryCleaner

9 years ago

Got my one piece order in before 9am. Paid extra for a rush. Wasn't in the store til 5pm the following day. 

Doris o. 

on ReviewMyDryCleaner

9 years ago

I have lived in Braintree for 10 years used you as my exclusive dry cleaning. Recently, my orderson have not been as well done as in years past. My last order of 6 shirts where I was charged about 7 dollars per shirt looked as if they were still wrinkled and just worn. I sent one back because it looked like my worn shirt was just hung. Only to return with my other shirts home..because I needed them for work and found the collars turn up funny on one and the shirt till had wrinkled from where I tucked them into my slacks. So ... read more

John A. 

on ReviewMyDryCleaner

9 years ago

Hi, I've been waiting for weeks for a refund for being charged a broken zipper that manager Lauren at the Hanover store to my overcoat broke. I've talked to Lauren several times about this unresolved issue of the refund not showing up in my bank account but she has not called me back in resolving this issue. Moving forward I will now begin to use Antons in marshfeield. Best John Abbott 

Henry B. 

on ReviewMyDryCleaner

9 years ago

Met two new service ladies for the first time at the counter on the 5th Jan.2016. Was disappointed with their service. Very unfriendly and unprofessional. There was no greeting or thank you. I had to repeat my questions twice before getting an answer. More training in customer service is suggested.  

Jim K. 

on ReviewMyDryCleaner

9 years ago

In general, I am pleased with the promptness and quality of the cleaning. However, I must say that since the old manager, Fabiana, was replaced by the new one I find the experience less enjoyable and am contemplating a switch. On my most recent visit I commented that I never received my booklet with monthly discount coupons. The manager's response was "Well you should have." But I didn't and would have preferred the response "Let me give you one" which is how problems used to be handled. 

Cynthia D. 

on ReviewMyDryCleaner

9 years ago

Last order there was a pair of pants missing, asked to be called when found, never got a call. Stopped in a few days later, waited while they looked, no pants. Next day called Manager, she found them, that was 3 visits for same item, very frustrating. 

Judith Field M. 

on ReviewMyDryCleaner

9 years ago

I am especially impressed with the manager of the Hanover Dependable Cleaners. Recently I dropped off an item, and she called to ask a specific question about the item prior to cleaning. Also, recently she noticed that a belt was missing from an article of clothing and wanted to confirm that I had not included it with the order. These proactive efforts are a great example of customer service. This is why I continue to be a loyal customer. 

Lindsay Z. 

on ReviewMyDryCleaner

9 years ago

My shirts came back to me I'd say below average to other cleaners and also thought it was a bit overpriced. Although, the staff & location were great.