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Burke Cleaners
- Dry Cleaning
- Loveland, CO
About this business
Location details
5635 Boeing Dr., Loveland, CO, 80538, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 2:00 p.m. | |
| Tue | 9:00 a.m. to 2:00 p.m. | |
| Wed | Closed | |
| Thu | 9:00 a.m. to 2:00 p.m. | |
| Fri | 9:00 a.m. to 2:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
You guys cleaned my wedding dress and table cloths from the reception. At first I was going to be charged $800 for the table cloths then you guys called me to give me a lower price of $2.50 per lb. I asked for a final quote since I didn't know exactly how much the table cloths weighed. I was fine with it being under $50 but I never got a final quote. Instead I was just told a few days later that my order was ready to be picked up and that my total would be $250 ($185 for the dress and $65 for the table cloths). I wish I cou... read more
Business response:
Caroline we appreciate your feedback. I have placed a $20.00 credit onto your account. I apologize you were not given your final quote on your tablecloths. Please feel free to contact me directly with any questions or concerns. Danielle - Area Manager 719-964-6063
Very expensive!
Business response:
Jerry we appreciate the feed back! I noticed that you are a new customer with us but did not receive our normal new customer discount of 25% off your first order. I am going to put a $10 credit to cover that discount and for the inconvenience of not getting that the first go round. We also have a App that you can locate all of our latest promotions and coupons to help with the cost of cleaning your items. Simply accept the coupon on the App and it will automatically be applied to the items that you bring in if the coupon ap... read more
For the 2nd time in the last approx 3 months my order has been messed up. I have been going to this location for 6 years never a problem. I specifically asked for 24 hr turn around and it didnt happen. Causing stress and issues for me as it was the bulk of my work clothes. While I was given a $50 credit I believe I am due more compensation due the repeated issues and stress caused to me.
Business response:
Mark and Adrienne I have put a note in your account that says to always make your items due for next day that way we can pay a little extra attention to your orders. I also went ahead and added another $20 credit on to your account for the inconvenience of not having your full order ready on time for you. Area Manager - Dawn
I asked for light starch and they dry cleaned my pants
Business response:
Jody I am so sorry that we did not take care of your pant per your request. I put a credit on your account for the amount of the cleaning cost and I will make sure to go over that with the staff at the Timberline locations so that in the future your request are being heard. Area Manager - Dawn
Cleaning 1 pair of boys pants for $9.25 is an outrageous price. I was told you wouldn’t accept a coupon at time of pickup, only at drop off. However, I didn’t see a sign regarding this & it wasn’t on coupon. It was not very welcoming environment.
Business response:
Jenette I apologize that you did not feel welcomed. You can bring a coupon at pick up or at drop off. So I apologize if you were told different. I did see that a coupon was applied to your sale and that you did only pay $6.94 . You did save $2.31 on the pants. I encourage you to check out our Burke app online. You can claim coupons on the app and it will already be applied to your order when you get to the store! I do appreciate your feedback and please know I have already addressed the staff on this. So I do hope you wil... read more
Less than pleasant
Business response:
Traci and Brian I am sorry that your visit to our location on Harmony and Timberline was not a delightful one, we appreciate any feedback to help our staff continue to be successful with great customer service. Please give me a call at your leisure so I can make sure your next visit is a good one. (970)412 - 1322 Dawn - Area Manager
My cashmere sweater came back to me in a size that would fit a toddler and it was a woman’s small when I took it in! After 4 attempts to stretch the sweater I was done, and asked that a manager call me. Three months later I have not heard a thing from the cleaners. Do NOT take your clothes there as the employee told me my sweater was one of many that was shrunk. Very poor customer service
Business response:
Kathy I am so sorry that we have not connected so that we can discuss your sweaters. I do apologize for any inconvenience this may have caused you, I absolutely want to get you taken care of. Please give me a call at your convenience so that we can discuss the details of your sweaters. Dawn - Area Manager -970-412-1322
I received the wrong information on how the delivery service works at the Fort Collins South Lemay location - which is the main reason why I chose Burke Cleaners. I called the delivery phone number Monday morning to get clarification and nobody answered the phone until 4pm. Very unprofessional customer service both in-store and over the phone.
Business response:
Debora I am so sorry that you were given wrong information about our Route service. We offer the service for the convenience to our customers and it looks like we did not full fill our end of the bargain. Our Route department is very busy during the day trying to make sure that the orders are getting to that days customers and do most of their return phone calls by end of business, I do apologize for any inconvenience this may have cause you. If I can ever be of any assistance please do not hesitate to call me 970-412-1322 D... read more
I continue to ask for my pants to be creased to the waist. It’s hit or miss. This most recent job produced every pair creased half way up the pant leg. It looks pretty bad. Although I have been offered the chance to bring them back to try again, it’s inconvenient and misses the point. I would like to have it done correctly the first time. Perhaps each pair could have instructions attached so the pressing staff will know. It apparently is a very unusual request, so I guess we’ll have to try a customized approach? Look... read more
Business response:
Susan I am very sorry that we did not meet your needs on your last visit. I have made some notes in your account to help insure that this does not happen on your next visit. I also put a credit on your account for the cost of your last cleaning of your pants since we did not get them done correctly for you. Please do not hesitate to contact me if this issue is not better on your next visit. Dawn - Area Manager 970-412-1322
Frequently asked questions about Burke Cleaners
How is Burke Cleaners rated?
Burke Cleaners has a 4.7 star rating with 4,228 reviews.
When is Burke Cleaners open?
Burke Cleaners is closed now. It will open at 9:00 a.m.