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Burke Cleaners
- Dry Cleaning
- Loveland, CO
About this business
Location details
5635 Boeing Dr., Loveland, CO, 80538, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 2:00 p.m. | |
| Tue | 9:00 a.m. to 2:00 p.m. | |
| Wed | Closed | |
| Thu | 9:00 a.m. to 2:00 p.m. | |
| Fri | 9:00 a.m. to 2:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Cleaning 1 pair of boys pants for $9.25 is an outrageous price. I was told you wouldn’t accept a coupon at time of pickup, only at drop off. However, I didn’t see a sign regarding this & it wasn’t on coupon. It was not very welcoming environment.
Business response:
Jenette I apologize that you did not feel welcomed. You can bring a coupon at pick up or at drop off. So I apologize if you were told different. I did see that a coupon was applied to your sale and that you did only pay $6.94 . You did save $2.31 on the pants. I encourage you to check out our Burke app online. You can claim coupons on the app and it will already be applied to your order when you get to the store! I do appreciate your feedback and please know I have already addressed the staff on this. So I do hope you wil... read more
Less than pleasant
Business response:
Traci and Brian I am sorry that your visit to our location on Harmony and Timberline was not a delightful one, we appreciate any feedback to help our staff continue to be successful with great customer service. Please give me a call at your leisure so I can make sure your next visit is a good one. (970)412 - 1322 Dawn - Area Manager
My cashmere sweater came back to me in a size that would fit a toddler and it was a woman’s small when I took it in! After 4 attempts to stretch the sweater I was done, and asked that a manager call me. Three months later I have not heard a thing from the cleaners. Do NOT take your clothes there as the employee told me my sweater was one of many that was shrunk. Very poor customer service
Business response:
Kathy I am so sorry that we have not connected so that we can discuss your sweaters. I do apologize for any inconvenience this may have caused you, I absolutely want to get you taken care of. Please give me a call at your convenience so that we can discuss the details of your sweaters. Dawn - Area Manager -970-412-1322
I received the wrong information on how the delivery service works at the Fort Collins South Lemay location - which is the main reason why I chose Burke Cleaners. I called the delivery phone number Monday morning to get clarification and nobody answered the phone until 4pm. Very unprofessional customer service both in-store and over the phone.
Business response:
Debora I am so sorry that you were given wrong information about our Route service. We offer the service for the convenience to our customers and it looks like we did not full fill our end of the bargain. Our Route department is very busy during the day trying to make sure that the orders are getting to that days customers and do most of their return phone calls by end of business, I do apologize for any inconvenience this may have cause you. If I can ever be of any assistance please do not hesitate to call me 970-412-1322 D... read more
I continue to ask for my pants to be creased to the waist. It’s hit or miss. This most recent job produced every pair creased half way up the pant leg. It looks pretty bad. Although I have been offered the chance to bring them back to try again, it’s inconvenient and misses the point. I would like to have it done correctly the first time. Perhaps each pair could have instructions attached so the pressing staff will know. It apparently is a very unusual request, so I guess we’ll have to try a customized approach? Look... read more
Business response:
Susan I am very sorry that we did not meet your needs on your last visit. I have made some notes in your account to help insure that this does not happen on your next visit. I also put a credit on your account for the cost of your last cleaning of your pants since we did not get them done correctly for you. Please do not hesitate to contact me if this issue is not better on your next visit. Dawn - Area Manager 970-412-1322
My shirts look pimp
Business response:
Mathew thank you for your five star review! I am pleased that you will be looking pimp in your shirts. Dawn - Area Manager
Stains were removed and was done a day earlier than expected.
Business response:
Hello Tim, Thank you for your kind review! We strive to provide the best quality possible for our customers in a timely manner! So happy that we were able to get those stains out and back to you as soon as possible! Hope to help you again soon! Danielle - Area Manager
Delivery on the money for the reset date promised
Business response:
Thank you Robert for taking the time to review us!! We appreciate you and your business! Hope to see you soon! Danielle - Area Manager
Took over a week to complete 4 jeans.
Business response:
Hello Bryce, thank you so much for your feedback. I apologize that you were not satisfied with the turn-around on your jeans. I agree that one week is far to long and considering you dropped them off on Wednesday morning before Thanksgiving that you were informed that your order would not be completed until Tuesday December 3rd due to our plant and stores being closed Thursday and Friday for Thanksgiving. It does appear they were actually ready early and back at the store ready on Monday December 2nd which is when you pic... read more
Frequently asked questions about Burke Cleaners
How is Burke Cleaners rated?
Burke Cleaners has a 4.7 star rating with 4,066 reviews.
When is Burke Cleaners open?
Burke Cleaners is closed now. It will open on Thursday at 9:00 a.m.