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Burke Cleaners
- Dry Cleaning
- Loveland, CO
About this business
Location details
5635 Boeing Dr., Loveland, CO, 80538, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 2:00 p.m. | |
| Tue | 9:00 a.m. to 2:00 p.m. | |
| Wed | Closed | |
| Thu | 9:00 a.m. to 2:00 p.m. | |
| Fri | 9:00 a.m. to 2:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Brought four sweaters to be dry cleaned and two shrunk. Had to then have them stretched, came back and they were wrinkled and not stretched. Came back two more times and they were still not right. Asked for a refund on three occasions and was told the owner would contact me, which never happened. Then was told a refund check would be sent to me, which also never happened.
Business response:
Ben I am so sorry that we dropped the ball on getting you taken care of for your sweater issues. I will be having the new manager of that location give you a call and get all the details for you sweaters and get you reimbursed as soon as possible. Area Manager - Dawn
Too expensive; never honored my agreement with Foothills Cleaners. Very disappointing. Will not be coming back-
Business response:
Bob I am so sorry that you were not happy with our service. I'm not sure what your agreement was with Foothills Cleaners but we do offer several different ways to get discounts via email and the web site. I would love to be able to preserve the relationship we have as your dry cleaners so if there is anything I can do for you please do not hesitate to call me. Area Manager - Dawn 970-412-1322
You lost a shirt. No calls, even after I left several messages. Nothing has been done to resolve. Terrible customer service.
Business response:
Andrew I am so sorry that you have not gotten better service than this!! I left you a message this morning I am more than happy to take a look into this missing shirt and either find the shirt or get you reimbursed. Again I do appologise for our poor communication. Area Manager - Dawn
This review is only for my last order. In the past I've been satisfied. I dropped off my coat about 3 weeks ago picked it up yesterday brought it home and it looked exactly the same as when I dropped it off. It was clear It had not been dry cleaned properly. If even touched before putting a plastic bag over it. There was still same crumbs on the sleeve that were on there when I dropped it off. In addition, a Calvin Klein button had been ripped off the back with no mention of it. I know for a fact it was not loose when I drop... read more
Business response:
Patti I am sorry that your coat came back and was not ready to wear. We are going to reprocess your coat and make sure that it is lint rolled and also get the button replaced with the matching button that was found at no charge. I will also put a credit on your account for the cost of the first cleaning as well. Area Manger - Dawn
Good service, friendly employees, I asked for heavy starch, got light starch and paid around 40% more than I do from the competition, didn’t quite get what I was looking for... That being said I will try your cleaners again for shirts or dry cleaning, we’ll see how it works out.
Business response:
Bill thank you for taking the time to review us! I put a credit of $21.50 on your account for when you bring in your shirts or dry cleaning for us to clean. I apologize that your pant were not starched to your satisfaction, we would love to take care of your cleaning needs for you. Area Manager - Dawn
You guys cleaned my wedding dress and table cloths from the reception. At first I was going to be charged $800 for the table cloths then you guys called me to give me a lower price of $2.50 per lb. I asked for a final quote since I didn't know exactly how much the table cloths weighed. I was fine with it being under $50 but I never got a final quote. Instead I was just told a few days later that my order was ready to be picked up and that my total would be $250 ($185 for the dress and $65 for the table cloths). I wish I cou... read more
Business response:
Caroline we appreciate your feedback. I have placed a $20.00 credit onto your account. I apologize you were not given your final quote on your tablecloths. Please feel free to contact me directly with any questions or concerns. Danielle - Area Manager 719-964-6063
Very expensive!
Business response:
Jerry we appreciate the feed back! I noticed that you are a new customer with us but did not receive our normal new customer discount of 25% off your first order. I am going to put a $10 credit to cover that discount and for the inconvenience of not getting that the first go round. We also have a App that you can locate all of our latest promotions and coupons to help with the cost of cleaning your items. Simply accept the coupon on the App and it will automatically be applied to the items that you bring in if the coupon ap... read more
For the 2nd time in the last approx 3 months my order has been messed up. I have been going to this location for 6 years never a problem. I specifically asked for 24 hr turn around and it didnt happen. Causing stress and issues for me as it was the bulk of my work clothes. While I was given a $50 credit I believe I am due more compensation due the repeated issues and stress caused to me.
Business response:
Mark and Adrienne I have put a note in your account that says to always make your items due for next day that way we can pay a little extra attention to your orders. I also went ahead and added another $20 credit on to your account for the inconvenience of not having your full order ready on time for you. Area Manager - Dawn
I asked for light starch and they dry cleaned my pants
Business response:
Jody I am so sorry that we did not take care of your pant per your request. I put a credit on your account for the amount of the cleaning cost and I will make sure to go over that with the staff at the Timberline locations so that in the future your request are being heard. Area Manager - Dawn
Frequently asked questions about Burke Cleaners
How is Burke Cleaners rated?
Burke Cleaners has a 4.7 star rating with 4,066 reviews.
When is Burke Cleaners open?
Burke Cleaners is closed now. It will open on Thursday at 9:00 a.m.