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Burke Cleaners
- Dry Cleaning
- Loveland, CO
About this business
Location details
5635 Boeing Dr., Loveland, CO, 80538, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 2:00 p.m. | |
| Tue | 9:00 a.m. to 2:00 p.m. | |
| Wed | Closed | |
| Thu | 9:00 a.m. to 2:00 p.m. | |
| Fri | 9:00 a.m. to 2:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Charged for US military uniform
Business response:
Hello Madison, I do apologize for the confusion. Your items were put into the system as ROTC uniforms instead of US Military. A Burke attendant will be contacting you today to get your credit card information since we do not store that information. We will then give you a full refund back onto your card. Thank you - Burke Staff
For the second time in a row, you have returned to me shirts that arent presentable without additional ironing. You are charging top dollar for inconsistent work. I wont be using your services any more. You seem to be more focussed on your infrastructure (robots and trucks) and have lost track of the quality aspect of your business. Jay
The 20% discount was not applied to my account as I had requested for the dry cleaning I picked up today. Why not?
Business response:
Hello Craig, thanks for your message, and I do opologizr for the error. It appears you have 2 accounts with us. One was created in Nov 2019, and it appears a second one was created when you first used our kiosk at the Lemay location in mid June this year. It appears the clerk applied the discount to your original account, but when marking in your items she selected the newer account that didn't have the pending coupon. I have merged your accounts to prevent any future issues. The discount would have been $9.65. I have p... read more
Clothes we left there were donated because we hadn’t picked them up - which would be understandable had we been notified. (The clothes were dropped at the beginning of the pandemic and were work-related clothes that weren’t needed for months and months. Out fault for neglecting to get the clothes.). They admitted they didn’t call, text or email us and simply said, “we’ll do what we can to never let it happen again.” No compensation or even a “here’s 10% off your next order.” This is after a previous order of ours was giv... read more
All my dress shirts were ruined and I had to replace them. I have been using Burke cleaners for many years and never had a problem before. I was disappointed when I was given back shirts that the color was all off, sleeves were different color than the rest of the shirt. It was not just a single shirt, all of them. You could see that something went wrong and after bringing it to your attention the only fix was they just sent them through again and returned them to me in the same condition, acting like nothing was wrong. I ha... read more
Shirt for laundry. and starch was damaged and unable to be repaired. I was not allowed to witness the damage. A check was unable to to be delivered. I have been sending shirts for 50 years maybe a lost button. Where. Is the shirt., where is the check ? It is with anticipation you understand my reluctance to send future laundry. Regards , Michael D Kirk DVM Cc James
I applied a 25% coupon that was emailed to me for dry cleaning to an order for 4 wool shirts and itbshowed accepted, but the coupon was NOT applied. What is worse, when I asked the attendant if the coupon was applied, I was told a 30% discount was given. When I checked my receipt there wasn't ANY discount applied. I do not appreciate being lied to. I don't understand why you email coupons but when a customer applies it to an order, the discount is not given. Your customer service is awful.
Business response:
Hello Cheryl, I looked into your order and the coupon that you were sent on March 2nd was a 25% off for 3 days only. That coupon automatically expires in 3 days. Since it was sent to you on the March 2nd it expired on March 4th. You dropped your items off on March 5th at 8:19pm. You did have a 30% coupon on your account as well, but that was a 30% off of household items. Since you did not have any household items that coupon did not deduct anything. I do apologize if there was confusion, so I have placed a 30% credit back on... read more
I came on Saturday PM. Your 24/7 sign was not on, not very bright inside & the doors were locked. Did I miss something? You are 24/7 like I was told?
Business response:
Hello Darin and Rebecca, sorry for any confusion you experienced. We're you at our Loveland location? I watched video after we closed Fri evening and the lights and sign were on and a number of customers came in. By chance we're you at another location. We do have 3 stores with interior after hours kiosks andc3 that are outside 24/7 kiosks. Please let us know as we'd like to make sure you are satisfied. Thanks again and have a good weekend.
PLEASE READ BEFORE TRUSTING BURKE CLEANERS WITH YOUR CLOTHING I've used Burke three times now, each time giving them a chance to redeem themselves and each time regretting it. My first time using them resulted in a stain on a white silk blouse, and it wasn't the last time I got something back in worse shape than when I brought it in. However, Burke did the right thing and cleaned it properly at no additional charge, so I decided to give them another shot. The second time, without telling or asking me, they applied iron-o... read more
Frequently asked questions about Burke Cleaners
How is Burke Cleaners rated?
Burke Cleaners has a 4.7 star rating with 4,228 reviews.
When is Burke Cleaners open?
Burke Cleaners is closed now. It will open tomorrow at 9:00 a.m.