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Burke Cleaners
- Dry Cleaning
- Loveland, CO
About this business
Location details
5635 Boeing Dr., Loveland, CO, 80538, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 2:00 p.m. | |
| Tue | 9:00 a.m. to 2:00 p.m. | |
| Wed | Closed | |
| Thu | 9:00 a.m. to 2:00 p.m. | |
| Fri | 9:00 a.m. to 2:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I called to check if you did a 24 hour turnaround on a men’s dress shirt and you informed me you could. Dropped it off that afternoon and was told it would be ready the next day after five..... well it wasn’t! Didn’t even have the shirt on site. When you have an important interview and expected to have what was assured- anything short is very disappointing. People who request 24 hour service usually have to for an important reason! First and last time using Burke’s
Business response:
Thank you for providing your feedback and letting us know about this issue, Vivianne. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (970) 686-7927 and we'd be happy to help you out. Cheers, Burke Cleaners
I brought my husband's suit in and they lost my husband's very nice dress shirt. It was found a week later but the lady at the desk was kinda cold each time I came in
Business response:
Thank you for providing your feedback and letting us know about this issue, Dorothy. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (970) 203-9600 and we'd be happy to help you out. Cheers, Burke Cleaners
I’ve noticed on my last two dry cleanings that my collars are really wrinkled and I had to press them before I wore them. Also on the sleeves, the same thing where it looks like they pressed them folded.
Business response:
Good morning Jeff, thank you so much for your feedback and for your business. We will take your comments to our production manager and have him visit with our staff and inspectors. In the meantime, we have issued you a credit on your account for your last order. Thank you again
Don't know why I can't get coupons for your service any longer. Gave an email address and still nothing.
Business response:
Hello Beverly, thank you for your message. We do occasionally have customers mention they do not get their promotional e-mails from us. I did check and it appears the discounts have been going out. I can see our recent 20% Off Earth Day that went out April 22nd, as well as an Easter promotion the week before. These all went to the e-mail address we have on file that appears to be accurate. I will send you some instructions in a separate e-mail that might assist in your receiving these e-mails going forward. You may need ... read more
The cost was very high and the items were not even pressed very well. One was not done at all.
Business response:
Shelley thank you so much for your feedback, I am so sorry that we didn't properly take care of your cleaning. I have put a $27.00 credit on your account so that you can bring your items back and have them done-over. I can be reached at jacque@burkecleaners.com if you would like to speak to me directly. Kindly, Jacque Taylor
I received a shirt back with a hole in it and it was hastily and poorly patched without my knowledge. I took it back and asked for justice on the matter. They just recleaned it and charged me for a new clean.
Business response:
Hi Randy, I am so sorry to hear that your shirt was not treated with more care. I am having the store send it to me so that I can see what happened and review it with my plant. I will get back to you in a couple days. If you would like to speak to me directly I can be reached at jacque@burkecleaners.com . Kindly, Jacque Taylor
my wife had a dress dry cleaned that she wore to a wedding last year and when she finally removed it from the cover from Burke she noticed a large stain. Even though the dress was in the original cover with the tag, the lady at the store said that they would not address the stain because it had been too long since it was cleaned. She dropped my dry cleaning off because I asked her to, but neither of us will use your dry cleaning service again.
Business response:
Gary, I am so sorry for the misunderstanding. I have spoken with my store manager Dawn and she will be calling you. We would be happy to re-clean your wife's dress, I will say that sometimes when a stain is in a garment untreated for a long period of time it is more difficult to get out. With that being said we are happy to re-process the dress at no charge with the understanding the stain might not come out. Kindly, Jacque Taylor
Laundry was fine. I called and asked when the Lemay store closed. I was told it closed at 7:00pm. I went there to drop the laundry off and the store was closed at 6:15. The hours on the door says it closes at 6:00. You should let the people who answer the phone know that.
Business response:
Chris thank you for your feedback, I will be sure to speak with my staff. The prospect store closes at 6:00pm but our Drake and Shields store closed at 7:00. Thanks again for the feedback and for choosing Burke Cleaners.
Thanks for sewing a rip in my pants. Good job
Business response:
Louis it was our pleasure, thank you for the review and for choosing Burke Cleaners.
Frequently asked questions about Burke Cleaners
How is Burke Cleaners rated?
Burke Cleaners has a 4.7 star rating with 4,228 reviews.
When is Burke Cleaners open?
Burke Cleaners is open now. It will close at 2:00 p.m.