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Burke Cleaners
- Dry Cleaning
- Loveland, CO
About this business
Location details
5635 Boeing Dr., Loveland, CO, 80538, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 2:00 p.m. | |
| Tue | 9:00 a.m. to 2:00 p.m. | |
| Wed | Closed | |
| Thu | 9:00 a.m. to 2:00 p.m. | |
| Fri | 9:00 a.m. to 2:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The cost was very high and the items were not even pressed very well. One was not done at all.
Business response:
Shelley thank you so much for your feedback, I am so sorry that we didn't properly take care of your cleaning. I have put a $27.00 credit on your account so that you can bring your items back and have them done-over. I can be reached at jacque@burkecleaners.com if you would like to speak to me directly. Kindly, Jacque Taylor
I received a shirt back with a hole in it and it was hastily and poorly patched without my knowledge. I took it back and asked for justice on the matter. They just recleaned it and charged me for a new clean.
Business response:
Hi Randy, I am so sorry to hear that your shirt was not treated with more care. I am having the store send it to me so that I can see what happened and review it with my plant. I will get back to you in a couple days. If you would like to speak to me directly I can be reached at jacque@burkecleaners.com . Kindly, Jacque Taylor
my wife had a dress dry cleaned that she wore to a wedding last year and when she finally removed it from the cover from Burke she noticed a large stain. Even though the dress was in the original cover with the tag, the lady at the store said that they would not address the stain because it had been too long since it was cleaned. She dropped my dry cleaning off because I asked her to, but neither of us will use your dry cleaning service again.
Business response:
Gary, I am so sorry for the misunderstanding. I have spoken with my store manager Dawn and she will be calling you. We would be happy to re-clean your wife's dress, I will say that sometimes when a stain is in a garment untreated for a long period of time it is more difficult to get out. With that being said we are happy to re-process the dress at no charge with the understanding the stain might not come out. Kindly, Jacque Taylor
Laundry was fine. I called and asked when the Lemay store closed. I was told it closed at 7:00pm. I went there to drop the laundry off and the store was closed at 6:15. The hours on the door says it closes at 6:00. You should let the people who answer the phone know that.
Business response:
Chris thank you for your feedback, I will be sure to speak with my staff. The prospect store closes at 6:00pm but our Drake and Shields store closed at 7:00. Thanks again for the feedback and for choosing Burke Cleaners.
Thanks for sewing a rip in my pants. Good job
Business response:
Louis it was our pleasure, thank you for the review and for choosing Burke Cleaners.
I asked for military creases pressed into my uniform shirt. They were mostly done correctly. The creases I In the backside were pressed all the way up into the yoke and to the shoulder seam -collar. I only have one shirt (a long sleeve) that requires this. My shirt sleeve uniform shirts have the creases sewn in.
Business response:
Good morning David, thank you for your feedback and we do apologize if we caused you any inconvenience. We will address this with the production staff as that is truly a specialized press on the backs of shirts and we know how important it is to get it right. In the meantime we have issued a credit on your account for the charge you paid in late March. We hope you will return so we can redo this for you and get it correct. Thank you again David.
Everything was ready on time and properly folded or hung up.
Business response:
Kathryn, thank you for letting us know how we are doing. We appreciate your business.
Best shirt service I’ve experienced in 30+ years of nationwide experience with other cleaners. Like the clear plastic collar keeper. Wish you would go green on your bags and packaging. Seems there has to be a recyclable material for this. Or, provide us a credit for recycling hangers, bags, etc.
Business response:
Michael, Thank you so much for the great review and kind words. We also appreciate your feedback and are working towards a solution to be as green as possible. Thank you for choosing Burke Cleaner's we sure appreciate it. Kindly, Jacque Taylor
My clothes were brand new that just needed pressing. The first time I came to pick them up they were so wrinkled they looked better when I dropped them off. I was called by the manager in Ft. Collins and she apologized and also informed me that one of my shirts had gotten a stain on it and they had to send it out !!!! When I picked up my clothes the shirts looked little better than they did the first time but I had to catch a flight out and had to take them as is. When I wore the shirts the I received a chemical burn to my n... read more
Business response:
Adam, I am so sorry that your first experience with us was not a pleasant one. I apologize for the inconvenience we caused you. I have put a store credit on your Burke account for $25.00, in hopes that you will give us another opportunity to show you we can take great care of your clothing. If you would like to personally talk I can be reached at jacque@burkecleaners.com or 970-203-9600 ext 2
Frequently asked questions about Burke Cleaners
How is Burke Cleaners rated?
Burke Cleaners has a 4.7 star rating with 4,066 reviews.
When is Burke Cleaners open?
Burke Cleaners is closed now. It will open on Thursday at 9:00 a.m.