Brothers Cleaners

Mark M. 

on ReviewMyDryCleaner

9 years ago

I live in Greenbridge in Chapel Hill. For what it is worth, I don't like needing to pick up a bag and write my name on a piece of paper each time I have clothes picked up. I end up not getting a bag, missing a pickup date, or whatever, which just makes the whole process annoying enough that I am considering just dropping my clothes off at a different cleaner. 

Arleen R. 

on ReviewMyDryCleaner

9 years ago

Up until recently, I was quite pleased with your door to door service. However, a favorite blouse. Of my was not returned rd and when I contacted my server, Bill Wrenn, he never responded. I have been a loyal customer for many years, but am now uncomfortable trusting my clothes to you. 

Steven H H. 

on ReviewMyDryCleaner

9 years ago

You did an excellent job but the price of laundering I thought was excessive and I should have asked before I dropped off my shirts. If I had known in advance the price, I would have gone elsewhere. 

Melvin and Vivian L. 

on ReviewMyDryCleaner

9 years ago

To Whom It May Concern: This is the first e-mail I have received from you in approximately one year. I am suppose to be receiving coupons, on a monthly basis I think, but have not been receiving any. After making the store personnel aware of my problem, I have been provided several coupon at the time I picked up my clothes. I pay a lot of money for services and would like to discount and/or coupons. Could you please put me back on your monthly coupon e-mail distribution list? Otherwise, you have done a good job. Thanks, ... read more

Sandra 

on ReviewMyDryCleaner

9 years ago

You shrunk my king sized quilt and refused to pay for it (some months ago). This was after I begged you to be careful with it because it was all cotton. I am using another dry cleaners for bedding that does not shrink it. We still use you for some clothing just because of your location. Not impressed though. 

Michelle d. 

on ReviewMyDryCleaner

9 years ago

I took a labcoat to Brothers Cleaners a couple of weeks ago to have an ink stain removed, which they had successfully done numerous times in the past by spot cleaning. On this occasion, I had to return the coat and ask for spot cleaning specifically when I had already shown them my concern. When I picked the jacket up the stain was still there so I asked for it to be cleaned again. When I went to pick it back up not only was the stain still there but it honestly looked like it had not been touched. I have been going to thi... read more

Julie O. 

on ReviewMyDryCleaner

9 years ago

Brothers is quite expensive as cleaners go but I want quality service when it comes to my clothes. I have been satisfied until the last time I used them. We went on a 2-week trip and I had my husband's best leisure shirts dry cleaned as they were all silk. There were 3 in total. Every one of them smelled like body odor under the arms when we went to put them on. This was distressing as they were 3 of his favorite shirts he could not wear while on vacation. I don't know what the charge was, but I will be asking for a re... read more

Blake 

on ReviewMyDryCleaner

9 years ago

My driver has failed to show up the last 2 times. 

Lewis G. 

on ReviewMyDryCleaner

9 years ago

I used to love the pickup service until we were not notified that our driver was out of town and my clothes were left outside all day in the rain and started to mildew. I was then given a number to call and it took 2 days to figure out what was going on. It was a bad experience and made me think that it is easier to drop it off at a dry-cleaners on the way to my office vs. taking the risk of leaving thousands of dollars of custom shirts on my front porch.