Brothers Cleaners

Carly H. 

on ReviewMyDryCleaner

9 years ago

I always have recommended you all and taken all of mine and my husbands clothes to brothers. After my wedding dress was burnt in the fire and it was so poorly handled on your end, I have lost faith. No one cared and the customer service was horrible; I had to proactively handle the case on my own with insurance company. I bring very few items there only for mere convenience because I live next door. My husband still brings all of his work clothes. I'm trying to restore my trust, but mainly just wouldn't recommend based on la... read more

Robert S. Iii W. 

on ReviewMyDryCleaner

9 years ago

Your company has lost 3 items of mine. I don't know why I still use your business. Once was enough. 

Sheetal 

on ReviewMyDryCleaner

9 years ago

I have never seen a dry cleaner who cannot give you a quote for services before they are performed. 

Ed P. 

on ReviewMyDryCleaner

9 years ago

Your billing/accounting department is terrible! Ed Pupa 

Jeanette L. 

on ReviewMyDryCleaner

9 years ago

The last time I came to Brothers Cleaners I had to visit three different days to get one order. The first day the cleaning was not there when promised so you said that it would be free. When I received them the clothes didn't smell clean like they normally do and I had to bring them back to be re-cleaned. You cleaned them once more for free and again you didn't have the cleaning went promise and I had to come another day. When I final got them back they still didn't smell clean almost like the cleaning fluid was dirty.... read more

James S. 

on ReviewMyDryCleaner

9 years ago

You guys did a terrible job. I dropped my wife's uniform off at the dry cleaners on August 8th and when I went on August 10th to pick up her wedding dress, I was told that it was misplaced and cannot be found. After speaking with several managers as well as the store owner, two hours later it was later found at the pleasant valley location terribly wrinkled and not even done. This place is unprofessional and I will be reporting them to the better business bureau. 

Morgan 

on ReviewMyDryCleaner

9 years ago

It took over 1 month for someone to follow up on my online inquiry. When someone finally called they explained the routes and a driver would call me later that day to discuss procedures. The call representative also said they would email me a price list as soon as we hung up, I never received that price list. Said route driver didn't call me until he showed up at my home a week later. He apologized for the inconvenience and said he didn't even know I was added until he saw his route for that day. He gave me his business card... read more

Shailesh And Maureen C. M. 

on ReviewMyDryCleaner

9 years ago

Damaged/lost items during fire was poorly handled. I was not notified of damaged/lost items, I found out by accident a few months after the fact. I had to make several phone calls. It was a hassle. I recently was notified that a shirt was damaged while cleaning. Again, we need to get the necessary information to you for reimbursement which is never the same as having the original shirt. 

Dixie B. 

on ReviewMyDryCleaner

9 years ago

We like our Brothers route man, Mr. Larry Barlow, VERY MUCH. However, recently the Accounts Receivable Dept. notified me that my account was past due--by three months. When I called that dept. and told "Brittany" that my credit card statements showed that my bills had indeed been paid, she very courteously agreed to show that my account had a zero balance. I also requested an email statement that the overdue notification had been an error and was not intended for my account, but I did not receive it.