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Brothers Cleaners
- Dry Cleaning
- Raleigh, NC
About this business
Location details
4112 Pleasant Valley Rd # 104, Ste 104, Raleigh, NC, 27612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
We like our Brothers route man, Mr. Larry Barlow, VERY MUCH. However, recently the Accounts Receivable Dept. notified me that my account was past due--by three months. When I called that dept. and told "Brittany" that my credit card statements showed that my bills had indeed been paid, she very courteously agreed to show that my account had a zero balance. I also requested an email statement that the overdue notification had been an error and was not intended for my account, but I did not receive it.
You delivered someone else's dry cleaning yesterday, so I had to arrange to meet them so they could have their items. On several occasions, my dry cleaning has not been delivered back until 2 weeks later than expected. This makes it impossible to plan for events and travel, because I never know if I will actually get items back in time. I've contacted Customer Service about the above issues on multiple occasions, both by phone and by email and NEVER receive a reply.
Ok. I would not recommend you because you lost one of my shirts.
Tough to schedule a pickup, I called customer service and no one showed up. Then the customer service email doesn't work. Then my coupon wasn't applied. I'm probably done using your service... sorry but I hope you understand!
Your online login process does not work. I cannot retrieve my old password - says it does not exist. When I try to create a new account it says my email address is already registered. I'd like to pay my bill - which is late (?) but I never received a bill (?) - online but I have no way to do so.....arghhhh.....
I don't mind getting ONE email letting me know that my dry cleaning is ready. However I do not like repeated emails as "friendly reminders". First, when I drop off items that are not ready at the same time, I will wait until all items are ready so as to make only one trip. You do not deliver to my area near Cameron Village. Secondly, sometimes I travel and can't get there right away. I receive enough emails as it is, please stop sending so many. I like the once monthly email newsletter and notices only once that an ite... read more
I have called four times for a re-do that has not been picked up now for more than a week and a half. I will no longer do business with Brothers. Your service was inadequate; I gave you an opportunity to fix it; you have ignored it. I will be commenting to the Better Business Bureau, social media and calling my bank to report improper charges.
no complaints. except i can't ever tell if i am receiving credit for my coupons i include in my bag for driver. i just receive a receipt from you with total amt drafted.
Nice feature to be able to drop off and pick up my clothes at work. Since I never see a real person however I am not sure if the coupons that I leave with my clothes are being honored as they are not broken out on my bill.
Frequently asked questions about Brothers Cleaners
How is Brothers Cleaners rated?
Brothers Cleaners has a 4.7 star rating with 7,309 reviews.
When is Brothers Cleaners open?
Brothers Cleaners is open now. It will close at 2:00 p.m.