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Best Cleaners
- Dry Cleaning
- CT
About this business
Location details
CT, 06033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 6:30 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I think the new system of texting the day before as to whether you need a pickup is great. Now someone just has to read my reply. No show today. Had bag out at 7:10 am. Still hanging on porch.
Business response:
Ms. Dufel, Thank you for reaching out. Your regular driver is not in today and the person who is subbing is running behind. Very sorry for the inconvenience!
I'm frustrated with your pricing. Every time I bring in a jacket: "It costs more because it is white; or it costs more because it's linen." It seems like a moving target to you. The clerk gave me the price list, but there is nothing on it that indicates these differences.
Business response:
Our customers mean the world to Best Cleaners, and we simply will not accept anything less than your complete satisfaction. Please let us know how we can improve!
I brought my bag in on Friday afternoon and asked if it would be ready by 4:00 the next day. The surprise came when I received a text at about 1:30 or so saying my dry cleaning was ready early. I was able to coordinate that stop with another errand and it smoothed out my afternoon. 😊
Yes, we have stopped using your services after 5 + years. Your prices are too high and not competitive. When you charged $50 to dry clean a dress and press a "jumpsuit" it was just too much. Your tailor is excellent. A $15 coupon isn't going to do it.
Business response:
While it’s true that everyone makes mistakes, whatever we’ve done to earn a 1-star review is unacceptable and we’ll be reaching out to you soon to see how we can make it up to you.
I am very disappointed my dress was still wrinkled in the bottom, so I could not wear it in the party because that plastic bag that covering the dress the tied knot making so wrinkled from the bottom front and back
Business response:
While it’s true that everyone makes mistakes, whatever we’ve done to earn a 1-star review is unacceptable and we’ll be reaching out to you soon to see how we can make it up to you.
An item is lost and I have heard nothing more and I left a voice message and haven’t gotten a return call
Business response:
Jeanne I do apologize we did not get back to you. Someone will be in contact with you shortly. Thank you Carmen
The Dress alteration was not Successful, it doesn’t fit. Sheila
Business response:
We have no excuses, Craig. We only want to make things right, as a 1-star review is something we do not take lightly. Let’s talk about it and see how we can be better for you in the future.
Hem on the jeans wasn’t a Jean hem. I was told after to ask for original hem wish I had known before. Almost $20 and I won’t wear them.
Business response:
Our customers mean the world to Best Cleaners, and we simply will not accept anything less than your complete satisfaction. Please let us know how we can improve!
I asked for a military press on my shirts and they werent fully flat ironed and the creases had traintacks on them, as in they werent a straight line they split off in some parts badly
Business response:
Jamison I do apologize for the quality of the shirts. I will refund the amount to your credit card. I would be glad to redo for you at your convenience. I appreciate the feedback. Thank you Carmen
Frequently asked questions about Best Cleaners
How is Best Cleaners rated?
Best Cleaners has a 4.6 star rating with 2,057 reviews.
When is Best Cleaners open?
Best Cleaners is closed now. It will open tomorrow at 7:00 a.m.