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Best Cleaners
- Dry Cleaning
- CT
About this business
Location details
CT, 06033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 6:30 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I brought my coupon in at the time of drop off and handed it to the manager. She said she would take care of it. I returned when notified to pick up dry cleaning and was told that because I already clicked on a 15 % discount on an email I would not be able to use the 30% coupon I brought in.. I said ok that makes sense, can I have my 30 % coupon back to use for my next visit. The clerk told me no, someone threw it in the trash! Sorry! And then dig into a trash can (during COVID mind you) and handed me somebody else’s! Wo... read more
Business response:
Oh no! We clearly have not given you the experience you deserve, Dan. We apologize if we let you down, and we’ll be reaching out soon to see what went wrong.
I went there for the first time, and before I left my coat I asked for the price after I was told the amount I decided to leave it , I went to pick up it’s was an diff higher balance and when I asked the girl that helped me explained that her boss said it was a higher price , but no one called me to inform me about the price change they just assumed I would still want it , I didn’t like that , I think that if there’s a price change customers should be informed previously not decide for them .. what really helped is that the ... read more
Business response:
Oh no! We clearly have not given you the experience you deserve, Tatiana. We apologize if we let you down, and we’ll be reaching out soon to see what went wrong.
Did an amazing job cleaning one coat and an okay job fixing another, but employees did not wear masks both times I went in. This puts the public at risk. As someone who has high-risk family, I will not be returning.
Business response:
We can’t stand the fact that we let you down, Allison. We’ll be reaching out to you in the hopes we can make it up to you.
Prices too high
Business response:
Marisa, we strive to provide you with the best possible dry cleaning services possible. It is clear we have not lived up to those high standards, and for that we are sorry. We will be getting in touch with you shortly to see how we correct the situation.
Dry cleaning was as expected. However the bill for 7 shirts and 4 pants were triple the cost for similar dry cleaning services I’ve had. I asked the employee if she rang up the wrong order......after rechecking the price to my astonishment she verified it was the correct price! I’ll go back to my regular dry cleaner!
Business response:
Oh no! We clearly have not given you the experience you deserve, Alan. We apologize if we let you down, and we’ll be reaching out soon to see what went wrong.
Please discount entire order when advertising a discount. The staff shouldn’t be required to apologize for your rigid billing system that can’t do overrides or in this case, the up charge for a “king-size” item that was excluded from the discount. The customer service representative was very understanding, warm and genuine, , explained how the discount worked, apologized beautifully and advised she would bring the matter up to her manager. This person will be the primary reason I continue doing business with your company... read more
Business response:
While we try to provide unbeatable dry cleaning services every single time, sometimes we fall short of the mark. If we let you down in any way, Christine Or Frank, we apologize, and someone will be reaching out to you to see how we could have served you better!
Generally have a great experience at this dry cleaner. Staff is always polite and friendly. I brought in kitchen curtains and had a 30% off coupon. Did not get a total when dropping off the curtains. Imagine my shock when I got an email telling me my curtains were ready and I owed $119.00. That was after my discount. I was cleaning them to donate, but now I will have to keep them and forgo getting new curtains. Would not have cleaned them had I known the price.
Business response:
Our customers mean the world to Best Cleaners, and we simply will not accept anything less than your complete satisfaction. Please let us know how we can improve!
I have moved from CT. Please remove me from your email list.
Great job. Price and quality
Frequently asked questions about Best Cleaners
How is Best Cleaners rated?
Best Cleaners has a 4.6 star rating with 2,057 reviews.
When is Best Cleaners open?
Best Cleaners is closed now. It will open tomorrow at 7:00 a.m.