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Best Cleaners
- Dry Cleaning
- CT
About this business
Location details
CT, 06033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 6:30 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
They shrunk my down coat. Second coat that was ruined. Will not be going back! I should give them no stars.
Business response:
We are so sorry, Mary. We want to get to the bottom of whatever happened that caused you to give us a 1-star review, so we’ll be reaching out to you shortly.
$11.70 is way too expensive to clean a sweater. There are many cleaners locally that I will frequent in the future. I will not be going to Best. Cleans in the future. Competitors are plentiful!
Business response:
Our customers mean the world to Best Cleaners, and we simply will not accept anything less than your complete satisfaction. Please let us know how we can improve!
I dropped off a rug for dry cleaning and was promised a one week delivery. After going there four different times, I was told the rug had not been cleaned and they could not locate it. Finally, after three weeks the rug finally showed up
Business response:
Try as we might, sometimes we just don’t meet your expectations, Michael. For that, we offer our deepest apologies, and we’ll be contacting you shortly in the hopes we can make it up to you.
The folks at Best Cleaners were helpful, intelligent & kind! What more could you want?!
Business response:
It’s our goal to receive a 5-star rating every time a customer reviews us because we care deeply about the quality of our services. Thank you for reviewing Best Cleaners.
Even with a difficult cleaning job they saw to it that we as a customer was satisfied with the end result. Here the customer truly must come first and be satisfied!
I brought my coupon in at the time of drop off and handed it to the manager. She said she would take care of it. I returned when notified to pick up dry cleaning and was told that because I already clicked on a 15 % discount on an email I would not be able to use the 30% coupon I brought in.. I said ok that makes sense, can I have my 30 % coupon back to use for my next visit. The clerk told me no, someone threw it in the trash! Sorry! And then dig into a trash can (during COVID mind you) and handed me somebody else’s! Wo... read more
Business response:
Oh no! We clearly have not given you the experience you deserve, Dan. We apologize if we let you down, and we’ll be reaching out soon to see what went wrong.
I went there for the first time, and before I left my coat I asked for the price after I was told the amount I decided to leave it , I went to pick up it’s was an diff higher balance and when I asked the girl that helped me explained that her boss said it was a higher price , but no one called me to inform me about the price change they just assumed I would still want it , I didn’t like that , I think that if there’s a price change customers should be informed previously not decide for them .. what really helped is that the ... read more
Business response:
Oh no! We clearly have not given you the experience you deserve, Tatiana. We apologize if we let you down, and we’ll be reaching out soon to see what went wrong.
Did an amazing job cleaning one coat and an okay job fixing another, but employees did not wear masks both times I went in. This puts the public at risk. As someone who has high-risk family, I will not be returning.
Business response:
We can’t stand the fact that we let you down, Allison. We’ll be reaching out to you in the hopes we can make it up to you.
Prices too high
Business response:
Marisa, we strive to provide you with the best possible dry cleaning services possible. It is clear we have not lived up to those high standards, and for that we are sorry. We will be getting in touch with you shortly to see how we correct the situation.
Frequently asked questions about Best Cleaners
How is Best Cleaners rated?
Best Cleaners has a 4.7 star rating with 6,621 reviews.
When is Best Cleaners open?
Best Cleaners is closed now. It will open tomorrow at 7:00 a.m.