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Best Cleaners
- Dry Cleaning
- CT
About this business
Location details
CT, 06033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 6:30 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Do not recommend... wont be responsible for items they lose. Have used for years, will no longer. This store lost gorgeous Eskander top, just disappeared and they won't be responsible to pay for.
Business response:
While it's true that everyone makes mistakes, whatever we've done to earn a 1-star review is unacceptable and we'll be reaching out to you soon to see how we can make it up to you.
Coupons never work. Help in store is anything but. Im not sure if you could actually find lazier people? Not sure why this is always such a hassle?
Business response:
We are so sorry, Thomas. We want to get to the bottom of whatever happened that caused you to give us a 1-star review, so we'll be reaching out to you shortly.
On Tuesday August 16th, 2022, I went to your location at 69 East St Plainville, CT 06062. I brought my leather jacket to have a zipper fixed. I was told it would be slightly over $100 due to whole zipper itself having to be replaced. If it was just fixing the "head" itself, then it would only have been $30ish (I don't recall the exact amounts). So, I went a couple blocks away to Sherwood Cleaners at 144 New Britain Ave, and the gentleman fixed my zipper in less than 5 minutes, at no charge at all. NO. CHARGE. AT. ALL. I ... read more
Business response:
Best Cleaners strives to provide the best experience we can to all our customers every time they use our services. Clearly, we fell far short of that goal with you. Please accept our apologies and know that we'll be contacting you shortly to see how we can make it right.
I gave you feedback about the Canton store and nobody ever contacted me. It’s pretty sad because I have been a customer since the 90’s. The service has gone way downhill. Simple requests are ignored. Not all of the people there are friendly, although the manager is great as are some of the workers. The labor market is tough! We all know that but not creasing pants is not a huge request! I’ve requested on every order for so many years. It makes no sense if I can’t get my clothes returned properly to continue to do business wi... read more
Business response:
We can't stand the fact that we let you down, Maria. We'll be reaching out to you in the hopes we can make it up to you.
For some reason my last order that I received was pressed with wrinkles in the shirts. I have had to repress all the dress shirts.
Business response:
Renee, we strive to provide you with the best possible dry cleaning services possible. It is clear we have not lived up to those high standards, and for that we are sorry. We will be getting in touch with you shortly to see how we correct the situation.
Brought in a white comforter for laundering. When I picked it up it was much dirtier than when I dropped it off. I smelled it and it did not even smell clean. It was obvious that the blanket was not cleaned and was probably placed on the floor where it became very dirty. Staff offered to clean it again but I opted not to. Very disappointed and will not return. This was my first and last experience with Best.
Business response:
We can't stand the fact that we let you down, M.. We'll be reaching out to you in the hopes we can make it up to you.
I’m sorry. I have been a longtime customer but I am going to need to stop coming to Best Cleaners. I have used your cleaners for many years. I originally started using Best Cleaners almost 10 years ago when I commuted weekly to Boston. The drop off window and drive-thru felt like a luxury. When I returned to New Haven full time during the pandemic I continued to use Best Cleaners in North Haven. Although my clothes always come back with wrinkles and the stains that come out at other cleaners somehow can never come out ... read more
Business response:
We have no excuses, Cody. We only want to make things right, as a 1-star review is something we do not take lightly. Let's talk about it and see how we can be better for you in the future.
Very disappointed bought them a brand new never worn sweat suit clear as day on the tag that says dry clean only my sweatsuit was ruined also when I picked it up it was wet the lady told me her exact words where we washed it in the washing machine still to this day I’m waiting on my refund it was a very expensive sweatsuit name brand is ice cream
Business response:
While it's true that everyone makes mistakes, whatever we've done to earn a 1-star review is unacceptable and we'll be reaching out to you soon to see how we can make it up to you.
Your email incorrectly addresses me. My name is Greg Sweeney, but ALL of your emails to me start with... "Dear Sweeney"... I would really appreciate it if this could be corrected.
Business response:
Hi Mr. Sweeney, the error has been corrected.
Frequently asked questions about Best Cleaners
How is Best Cleaners rated?
Best Cleaners has a 4.6 star rating with 2,057 reviews.
When is Best Cleaners open?
Best Cleaners is closed now. It will open tomorrow at 7:00 a.m.