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Best Cleaners
- Dry Cleaning
- CT
About this business
Location details
CT, 06033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 6:30 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
For some reason my last order that I received was pressed with wrinkles in the shirts. I have had to repress all the dress shirts.
Business response:
Renee, we strive to provide you with the best possible dry cleaning services possible. It is clear we have not lived up to those high standards, and for that we are sorry. We will be getting in touch with you shortly to see how we correct the situation.
Brought in a white comforter for laundering. When I picked it up it was much dirtier than when I dropped it off. I smelled it and it did not even smell clean. It was obvious that the blanket was not cleaned and was probably placed on the floor where it became very dirty. Staff offered to clean it again but I opted not to. Very disappointed and will not return. This was my first and last experience with Best.
Business response:
We can't stand the fact that we let you down, M.. We'll be reaching out to you in the hopes we can make it up to you.
I’m sorry. I have been a longtime customer but I am going to need to stop coming to Best Cleaners. I have used your cleaners for many years. I originally started using Best Cleaners almost 10 years ago when I commuted weekly to Boston. The drop off window and drive-thru felt like a luxury. When I returned to New Haven full time during the pandemic I continued to use Best Cleaners in North Haven. Although my clothes always come back with wrinkles and the stains that come out at other cleaners somehow can never come out ... read more
Business response:
We have no excuses, Cody. We only want to make things right, as a 1-star review is something we do not take lightly. Let's talk about it and see how we can be better for you in the future.
Very disappointed bought them a brand new never worn sweat suit clear as day on the tag that says dry clean only my sweatsuit was ruined also when I picked it up it was wet the lady told me her exact words where we washed it in the washing machine still to this day I’m waiting on my refund it was a very expensive sweatsuit name brand is ice cream
Business response:
While it's true that everyone makes mistakes, whatever we've done to earn a 1-star review is unacceptable and we'll be reaching out to you soon to see how we can make it up to you.
Your email incorrectly addresses me. My name is Greg Sweeney, but ALL of your emails to me start with... "Dear Sweeney"... I would really appreciate it if this could be corrected.
Business response:
Hi Mr. Sweeney, the error has been corrected.
I just dropped off my bag. It was 10:03 and I was told it would have to be tomorrow by 4. I guess the 3 minutes make a big different but this will be my last visit. You lost a very loyal customer.
Business response:
Hi Colleen, I am very sorry that the csr refused you. I have spoken to the manager, Debbie and your items will be done today by 4.
I noticed when I picked up my shirts, often times a button would be missing. I'm not implying that they came off in the cleaning process, but the buttons weren't getting replaced. So one day I asked whether shirts were examined for missing buttons and whether they get replaced. The reply was a short: "If you ask us to." The next time that I dropped off my shirts to be laundered, I specifically asked that they check for missing buttons. (I don't recall if I specifically asked for any buttons to be replaced; however, I did... read more
Business response:
Try as we might, sometimes we just don't meet your expectations, Richard. For that, we offer our deepest apologies, and we'll be contacting you shortly in the hopes we can make it up to you.
I have had two instances that I was either charged wrong or the person in care of cleaning my laundry did not do well or remove stains on a my deacon garment. The last time all laundered items were wrinkled and my garb had a snag in the fabric and I did Not give it to them that way. I have been two times in contact but will not return I found someone take care of my deacon garb and it’s white and pressed well and when return stains from communion don’t exist and I don’t have to complain. This is why I am parting ways
Business response:
Irene I’m truly sorry that we failed you! I will make sure the manager of this location is made aware of this issue so we can correct it. If there’s anything we can do to make things right, please let us know. We appreciate the feedback.
Scratched my front door with the clothes hangers!!
Business response:
We have no excuses, Vamsee. We only want to make things right, as a 1-star review is something we do not take lightly. Let's talk about it and see how we can be better for you in the future.
Frequently asked questions about Best Cleaners
How is Best Cleaners rated?
Best Cleaners has a 4.7 star rating with 6,621 reviews.
When is Best Cleaners open?
Best Cleaners is closed now. It will open tomorrow at 7:00 a.m.