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Best Cleaners
- Dry Cleaning
- Schenectady, NY
About this business
Location details
809 State Street, Schenectady, NY, 12307, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The power was out and an associate was attempting to step above and beyond for the customers who were there. The problem was, he was putting him self in a safety risk. The person who was in charge did not handle the situation in a professional manner. She needs to work on her people’s skills. The associate should be recognized for making an effort to help the customers.
Business response:
Jerry, I truly appreciate the feedback about this situation. As a company we always crave feedback in order to become better. I am glad we were able to speak and gather more information in order for me to coach and develop my managers. I look forward to seeing you soon. Thank you Desmond
The cost is much too expensive for the quality of work they do. They give you a ticket and say it will be there the next day by 2:00. I get there at 4:00 and they said I had to go back the next day. Also, you have to have EXACT change when picking up your clothes. That seems very odd to me in this day and age.
Business response:
Kelly I am truly sorry for the experience that you had with us. I tried to reach out this afternoon, I left a message, please feel free to contact me back at your convenience so that I can do everything in my power to turn this experience around. Desmond
We have used Best cleaners on Delaware ave in Delmar for years. My husband travels weekly for work. We need to be able to rely on timely clothes return. I have had too many pickups without being given all of our clothes. Just yesterday my husband picked up his clothes. When he got home there were only shirts and suit coats , zero suit pants. He had to travel today so scrambled for clothes. This has happened multiple times. I called this am and validated that the suit pants were there just not given back. This is becoming the... read more
Business response:
Janelle, our goal is to always show you the best service possible, I am truly sorry that this has happened multiple times. I can guarantee you that training will be done and that your reps will be at their best everyday so that this does not happen again. I left you a voicemail to try to make this a 5-stay experience. Please feel free to contact me at your earliest convenience. Thank you, Desmond
I brought in three pairs of shoes to be repaired with new heel tips. They were not ready on the day promised, although I had been very emphatic about when i needed at least one of those pairs to wear at a party. However, Chrissie arranged to have them delivered directly to my house a couple of days later. They did good work, and I would recommend them. Just make sure you have enough time as they are not flexible on rush orders, as the work is done at another site.
I had 2 items cleaned and was charged $50..thats absolutely ridiculous!!
Business response:
Nancy, I am glad we were able to talk about your experience and I apologize again for it. If you have any other concerns or questions, please feel free to contact me. Desmond
Your staff was very pleasant and helpful, but the price to dry clean 1 simple dress, 27.00 is way too much! .I will not be back.
Business response:
Try as we might, sometimes we just don’t meet your expectations, Carrie. For that, we offer our deepest apologies, and we’ll be contacting you shortly in the hopes we can make it up to you.
blouse came back more wrinkled than when it was dropped off
Business response:
Ms. Freer it was a pleasure speaking with you this afternoon. I look forward to seeing you on Friday. Thank you for taking the time for feedback, so your issue could be resolved!
Dropped off 7 shirts recidt says 14. Not to mention I got there at 9:15 and store wad closed. Had to call them.
I didn’t get my delivery that you wanted me to rate.
Business response:
Thank you for providing your feedback and letting us know about this issue, Drew. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. I will personally reach out to you tomorrow to try and correct this situation. Cheers, Best Cleaners
Frequently asked questions about Best Cleaners
How is Best Cleaners rated?
Best Cleaners has a 4.6 star rating with 5,148 reviews.
When is Best Cleaners open?
Best Cleaners is closed now. It will open at 7:00 a.m.