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Best Cleaners
- Dry Cleaning
- Schenectady, NY
About this business
Location details
809 State Street, Schenectady, NY, 12307, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We have used Best cleaners on Delaware ave in Delmar for years. My husband travels weekly for work. We need to be able to rely on timely clothes return. I have had too many pickups without being given all of our clothes. Just yesterday my husband picked up his clothes. When he got home there were only shirts and suit coats , zero suit pants. He had to travel today so scrambled for clothes. This has happened multiple times. I called this am and validated that the suit pants were there just not given back. This is becoming the... read more
Business response:
Janelle, our goal is to always show you the best service possible, I am truly sorry that this has happened multiple times. I can guarantee you that training will be done and that your reps will be at their best everyday so that this does not happen again. I left you a voicemail to try to make this a 5-stay experience. Please feel free to contact me at your earliest convenience. Thank you, Desmond
I brought in three pairs of shoes to be repaired with new heel tips. They were not ready on the day promised, although I had been very emphatic about when i needed at least one of those pairs to wear at a party. However, Chrissie arranged to have them delivered directly to my house a couple of days later. They did good work, and I would recommend them. Just make sure you have enough time as they are not flexible on rush orders, as the work is done at another site.
I had 2 items cleaned and was charged $50..thats absolutely ridiculous!!
Business response:
Nancy, I am glad we were able to talk about your experience and I apologize again for it. If you have any other concerns or questions, please feel free to contact me. Desmond
Your staff was very pleasant and helpful, but the price to dry clean 1 simple dress, 27.00 is way too much! .I will not be back.
Business response:
Try as we might, sometimes we just don’t meet your expectations, Carrie. For that, we offer our deepest apologies, and we’ll be contacting you shortly in the hopes we can make it up to you.
blouse came back more wrinkled than when it was dropped off
Business response:
Ms. Freer it was a pleasure speaking with you this afternoon. I look forward to seeing you on Friday. Thank you for taking the time for feedback, so your issue could be resolved!
Dropped off 7 shirts recidt says 14. Not to mention I got there at 9:15 and store wad closed. Had to call them.
I didn’t get my delivery that you wanted me to rate.
Business response:
Thank you for providing your feedback and letting us know about this issue, Drew. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. I will personally reach out to you tomorrow to try and correct this situation. Cheers, Best Cleaners
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Shirts have been lost. Collar-stays not consistently used. Despite numerous complaints, it has not been corrected.
Frequently asked questions about Best Cleaners
How is Best Cleaners rated?
Best Cleaners has a 4.6 star rating with 4,731 reviews.
When is Best Cleaners open?
Best Cleaners is closed now. It will open tomorrow at 8:00 a.m.