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Best Cleaners
- Dry Cleaning
- Schenectady, NY
About this business
Location details
809 State Street, Schenectady, NY, 12307, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The front of my one jacket is wrinkled & I asked for my long sweater jacket to be hung on a hangar, by the shoulders, & it was folded over the hangar
Business response:
Nadine, I am truly sorry for the service you received. I am glad we were able to talk and turn this into a better experience for you. Thank you Desmond
We had 8 pieces and the total was $130- Absolutely way too expense !! Will never do business there anymore..
Stain was removed. Timely delivery.
Business response:
Wow, Jeanne! A 5-star rating! We’re thrilled you enjoyed our services so much and we hope to have the opportunity to provide them to you again soon.
The price was double the quote. A small tear by the pocket cost twenty dollars When the quote was . Eight , max ten dollars. .
Business response:
I am truly sorry to hear about your experience. We never want someone to not know upfront what they are paying for and how much it is. I have reached out and left you a voicemail in order to try and make this a better experience. Thank you, Desmond
I was charged an additional $5 for the belt that was on an overcoat. Not a lot of money but I feel it’s wrong not to inform customers at drop off.
Business response:
We clearly dropped the ball, Joseph. You mean the world to us and we’ll be reaching out shortly to see what went wrong and how we can fix it.
I brought in a leather shoe to be repaired. The seam in the heel had separated. It is sewn up but I had expected a more professional repair for $18. It was sloppy & uneven. It was not professional.
Business response:
Sheila, I truly apologize about the quality of the repair that was done. I am happy we were able to speak and take care of things for you. I look forward to getting the repairs done, correctly, for you. Thank you again for being part of the Best Cleaners family, Desmond
The power was out and an associate was attempting to step above and beyond for the customers who were there. The problem was, he was putting him self in a safety risk. The person who was in charge did not handle the situation in a professional manner. She needs to work on her people’s skills. The associate should be recognized for making an effort to help the customers.
Business response:
Jerry, I truly appreciate the feedback about this situation. As a company we always crave feedback in order to become better. I am glad we were able to speak and gather more information in order for me to coach and develop my managers. I look forward to seeing you soon. Thank you Desmond
The cost is much too expensive for the quality of work they do. They give you a ticket and say it will be there the next day by 2:00. I get there at 4:00 and they said I had to go back the next day. Also, you have to have EXACT change when picking up your clothes. That seems very odd to me in this day and age.
Business response:
Kelly I am truly sorry for the experience that you had with us. I tried to reach out this afternoon, I left a message, please feel free to contact me back at your convenience so that I can do everything in my power to turn this experience around. Desmond
We have used Best cleaners on Delaware ave in Delmar for years. My husband travels weekly for work. We need to be able to rely on timely clothes return. I have had too many pickups without being given all of our clothes. Just yesterday my husband picked up his clothes. When he got home there were only shirts and suit coats , zero suit pants. He had to travel today so scrambled for clothes. This has happened multiple times. I called this am and validated that the suit pants were there just not given back. This is becoming the... read more
Business response:
Janelle, our goal is to always show you the best service possible, I am truly sorry that this has happened multiple times. I can guarantee you that training will be done and that your reps will be at their best everyday so that this does not happen again. I left you a voicemail to try to make this a 5-stay experience. Please feel free to contact me at your earliest convenience. Thank you, Desmond
Frequently asked questions about Best Cleaners
How is Best Cleaners rated?
Best Cleaners has a 4.6 star rating with 4,901 reviews.
When is Best Cleaners open?
Best Cleaners is open now. It will close at 7:00 p.m.