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Best Cleaners
- Dry Cleaning
- Schenectady, NY
About this business
Location details
809 State Street, Schenectady, NY, 12307, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Was completely surprised at be extremely high price to clean one thin sweater: $13.60. Don’t like the white bags; they hide the government and the job that you did. The clear ones, in a decent weight—not too thin—are much better. Not anxious to return.
I'd give it no stars if I could. Worse service ever. I only lasted a month - this was in the 'Laundry Club'. Took forever to actually start the service. Never received the laundry bag I was supposed to get, it was suggested to me that one of my neighbors probably stole it (??) Um, no, it was delivered to the wrong house/street. My very first load of laundry? I was over billed by $32. (and also? don't know if they've corrected it yet but the prices on the website were not what I was billed in general). My next pick up? They f... read more
Business response:
Kathleen, i truly am sorry about the experience you have had with the Laundry Club, however, i am happy that we were able to speak and turn this around for you. Thank you, Desmond
The last time use cleaner I paided in cash. When I droped off this time was never told you are cashless. I had to leave and go home and get a card to pay for it>
Business response:
John, I am sorry for the experience you had, we have tried to be pro -active with our cashless displays in our stores. I will personally take a look and make sure our signs are in correct spots, but however, I am sorry that you were made to go home and get your card. We do have ways around this and I will make sure that CSR's are coached accordingly. Thank you, Desmond
stain removing was going to be a problem, but you solved. My jacket looks like new
Business response:
THANK YOU! We’re over the moon that you had such a good experience with our dry cleaning services. See you again soon?
This was my first experience at Best Cleaners. One of the items that I brought was a new sweater and when I picked it up it appeared worn and old. Although in wearable condition, the sweater was frayed and looks old and worn rather than a brand new sweater that has never been worn. I can only imagine that the sweater was dried, which is not consistent with the material and instructions on the tag. Would not recommend.
Business response:
Sarah, I am truly sorry for the experience you had, we never want any of our clients to have this type of experience. I am, however, glad we were able to speak and start to make this better for you. I look forward to being able to give you a better overall feeling of Best Cleaners. Thank you, Desmond.
Excellent - except that this was the second time I picked up my order, with my receipt, and part of my order was separated from the rest and could not be immediately found. After a wait and delay (about 10 min) the article was found. This is unacceptable and I am considering going to another cleaner!
The girl who was working didn’t greet me - didn’t say hello & was acting as if I was putting her out ... to do her job. She was huffy while gathering my 13, items. That were a total of $200! I spend a lot of money at your establishment & each time th re is a different person working ... none of which is pleasant, helpful or happy.
Business response:
Michelle, I am truly sorry for the experience you had, I reached out and left a voicemail with my number on it got you to reach out to me at your convenience. I would love to try and turn this experience around for you. Thank you, Desmond
Too expensive $11 to clean a sweat pants!!
Business response:
Try as we might, sometimes we just don’t meet your expectations, Jerry. For that, we offer our deepest apologies, and we’ll be contacting you shortly in the hopes we can make it up to you.
Last year a Pottery Barn queen size comfort insert was lost. This was acknowledged at the time and I was told I would be contacted. I was not contacted so I called and no one has returned my call. I believe there is a new manager since the item was lost. I basically have given up on being refunded. I still use Best Cleaners since it's convenient but I try to use other cleaners when possible and I would not recommend.
Business response:
Sheila, I am truly sorry about this experience that you had with Best Cleaners, I can assure you that our main objective is to keep our clients happy and give you the Best service. I will be reaching out to see how I can try and turn this experience around for you.Thank you, Desmond
Frequently asked questions about Best Cleaners
How is Best Cleaners rated?
Best Cleaners has a 4.6 star rating with 4,901 reviews.
When is Best Cleaners open?
Best Cleaners is closed now. It will open at 7:00 a.m.