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Best Cleaners
- Dry Cleaning
- Schenectady, NY
About this business
Location details
809 State Street, Schenectady, NY, 12307, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I got a phone call from Josh that he was at my front door with an order. I went down and met him and he gave me everything necessary for doing this by curbside service. Two suggestions/requests for your drivers: 1) Call ahead - if I happen to be out for a walk or shopping then you’ll save the time 2) PLEASE wear a mask and gloves. Until we’ve got better testing, ANYONE can be carrying the virus and be asymptomatic. Customers, wear a mask, and after a delivery, wash your hands. You may also want to wipe down those “cooler-... read more
I’ve been going to this dry cleaner for close to 25 years and have seen big improvements since it became Best Cleaners. Having said that, my last experience was nowhere close to what I’ve come to expect. I had two shirts ruined and my slacks pressed so the crease was on the side instead of the front of my pants. It appears like whoever was working the pressing equipment that day did not know what they were doing. What’s even more disappointing is both of these shirts are relatively new and were not cheap. I was going to brin... read more
Business response:
We can’t stand the fact that we let you down, Ed. We’ll be reaching out to you in the hopes we can make it up to you.
it is not that you don't normally clean the clothes properly. it is because you don't do what you say that you are going to do and you guys keep sending emails with promotions and they do not get honored when you get there. At times they don't know anything about it and it makes you feel like you are trying to pull one over on them. Last time I drove back to my office and printed it out for her.
Business response:
Our customers mean the world to us, and we simply will not accept anything less than your complete satisfaction. Please let us know how we can improve!
Sign outside says open at 7am. I showed up at 730. Had to come back later. Girl said opens at 8...change your sign. Then only 4 of my 7 shorts were ready or couldn't find them Had to come back a third time. Not good experience at all. Also, 3.80 for a shirt is steep.
Business response:
We have no excuses, Tony. We only want to make things right, as a one-star review is something we do not take lightly. Let’s talk about it and see how we can be better for you in the future.
Too many promotional emails, like 2 a day!!!!! Don’t need a daily email with a discount that lasts a week or so... why not send one that’s good for the month Thanks Larry
Business response:
Oh no! We clearly have not given you the experience you deserve, Larry. We apologize if we let you down, and we’ll be reaching out soon to see what went wrong.
I feel that your prices are very expensive there were also a language barrier at the counter I felt taken advantage of
Business response:
Barry, we strive to provide you with the best possible dry cleaning services possible. It is clear we have not lived up to those high standards, and for that we are sorry. We will be getting in touch with you shortly to see how we correct the situation.
The young lady working at the Loudonville facility was just a pleasure to deal with… And I never give compliments on websites or anything ..you have a customer for life...If I owned a company I would give her a raise
I dropped off dry cleaning and picked it up.
THE WAY THEY AR PRESSING MY SHIRTS IT'S CAUSING THEM TO BUCKLE RIGHT IN THE FRONT. TOO MUCH STARCH WAS ADDED TO MY SHIRT CAUSING THE BUTTONS TO BECOME BRITTLE.
Business response:
We can’t stand the fact that we let you down, Ron. We’ll be reaching out to you in the hopes we can make it up to you.
Frequently asked questions about Best Cleaners
How is Best Cleaners rated?
Best Cleaners has a 4.6 star rating with 4,901 reviews.
When is Best Cleaners open?
Best Cleaners is closed now. It will open at 7:00 a.m.