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Best Cleaners
- Dry Cleaning
- Schenectady, NY
About this business
Location details
809 State Street, Schenectady, NY, 12307, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Every time I bring my shirts to be dry cleaned I’m asked if there are any stains? Or if I have one I tell them. When I receive the shirt it still has a stain on it and most of the time it’s oil. I was in the dry cleaning Business for over 20 years and know if you know there is a stain it can be spotted before dry cleaning almost every stain can be removed if handled correctly especially with what you are charging to dry clean I would assume you would take the extra steps especial for a good customer Thank you
Business response:
We have no excuses, David. We only want to make things right, as a one-star review is something we do not take lightly. Let’s talk about it and see how we can be better for you in the future.
My garments were blown around the front of my condo. All three pieces separated. I realize it was windy however special consideration could have been taken based on the forecast. I could have very easily lost all of my shirts.
Business response:
We strive to provide the best experience we can to all our customers every time they use our services. Clearly, we fell far short of that goal with you. Please accept our apologies and know that we’ll be contacting you shortly to see how we can make it right.
Your prices have skyrocketed a whooping 95% increase since the month of March. You are taking advantage of the COVID-19 pandemic. I had 4 pairs of pants and 3 shirts cleaned and it cost me $99 outrageous!
Business response:
America's Best Cleaners strives to provide the best experience we can to all our customers every time they use our services. We’re so sorry your experience with us wasn’t what we intended. Please accept our apologies and know that we’ll be contacting you shortly to see how we can make it right!
Your prices have skyrocketed to 95% higher cost than in the month of March 2020. Your prices are so high that it is cheaper to purchase items than to have them cleaned by you. 4 pair of pants and 3 dry clean shirts cost me $99. Outrageous. Then I had to return a pair of pants for a stain left on the leg. Crazy!
Business response:
We are so sorry, Ronald. We want to get to the bottom of whatever happened that caused you to give us a one-star review, so we’ll be reaching out to you shortly.
Worst place to ever do business with. Messed my order up 6 times.
Business response:
We are so sorry, Brian. We want to get to the bottom of whatever happened that caused you to give us a one-star review, so we’ll be reaching out to you shortly.
no pickup. bag by porch door.just inside.???????want laundry club for single person. also, the rate page doesn't appear.
I called a month ago, am a very regular customer, I had a question, no one even bothered to call me back. And don’t email me, I rarely use it.
Business response:
We have no excuses, Eileen. We only want to make things right, as a one-star review is something we do not take lightly. Let’s talk about it and see how we can be better for you in the future.
I never received my orders that they said were ready. I went to pick them up and was told they are being delivered. 3 days later, I still haven’t received.can someone please call me
Business response:
We are so sorry, Bob. We want to get to the bottom of whatever happened that caused you to give us a one-star review, so we’ll be reaching out to you shortly.
I have used Best Cleaners wash & fold service even during this uncertain COVID-19 time. I have been a customer for a little over a year. For a convenient service, it has been anything but. I have had numerous issues with the quality of the service. When contacted, I was told there would be an improvement. Not much of an improvement was noticed. There is a lot of mis(or no) communication. To top it off, during a time when other services (electric, mortgage!) are assisting their customers, I am sent an email that my rates will... read more
Business response:
We can’t stand the fact that we let you down, Pat And Sara. We’ll be reaching out to you in the hopes we can make it up to you.
Frequently asked questions about Best Cleaners
How is Best Cleaners rated?
Best Cleaners has a 4.6 star rating with 4,901 reviews.
When is Best Cleaners open?
Best Cleaners is closed now. It will open at 7:00 a.m.