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Best Cleaners
- Dry Cleaning
- Schenectady, NY
About this business
Location details
809 State Street, Schenectady, NY, 12307, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The girl who was working didn’t greet me - didn’t say hello & was acting as if I was putting her out ... to do her job. She was huffy while gathering my 13, items. That were a total of $200! I spend a lot of money at your establishment & each time th re is a different person working ... none of which is pleasant, helpful or happy.
Business response:
Michelle, I am truly sorry for the experience you had, I reached out and left a voicemail with my number on it got you to reach out to me at your convenience. I would love to try and turn this experience around for you. Thank you, Desmond
Too expensive $11 to clean a sweat pants!!
Business response:
Try as we might, sometimes we just don’t meet your expectations, Jerry. For that, we offer our deepest apologies, and we’ll be contacting you shortly in the hopes we can make it up to you.
Last year a Pottery Barn queen size comfort insert was lost. This was acknowledged at the time and I was told I would be contacted. I was not contacted so I called and no one has returned my call. I believe there is a new manager since the item was lost. I basically have given up on being refunded. I still use Best Cleaners since it's convenient but I try to use other cleaners when possible and I would not recommend.
Business response:
Sheila, I am truly sorry about this experience that you had with Best Cleaners, I can assure you that our main objective is to keep our clients happy and give you the Best service. I will be reaching out to see how I can try and turn this experience around for you.Thank you, Desmond
Overpriced, then I was contacted about my last review of overpriced with no follow up from that.
Business response:
While it’s true that everyone makes mistakes, whatever we’ve done to earn a one-star review is unacceptable and we’ll be reaching out to you soon to see how we can make it up to you.
US army service uniform...firstly, the white button up shirt states military press on the receipt. It was not done. Secondly, I gave them my uniform jacket and new patches to change onto it. The patches were done correctly. However I was handed back a dirty, wrinkled jacket. They compensated by having me bring it back after I had already got home. However, overall experience was terrible and I won’t be going back for services.
Business response:
Carlos, I am truly sorry for the experience you had, it seems that your garment was entered in for alter only. However, i am happy we were able to speak and turn your experience into a better one. We look forward to seeing you soon. Thank you, Desmond
Not only was it expensive, I was told I could no longer pay in cash! I’ve never heard of such a thing! How un American !!! I shall never return to your establishment. A former loyal customer
Business response:
Chuck, I am truly sorry that the cashless system has effected you negatively. However, we have ways of still being able to handle all of your dry cleaning needs and payments, I am glad I was able to get in contact with you to explain. Thank you, Desmond
No longer staying in Albany, NY. Your schedule did not work for me. Have returned home in the West Coast. I was not assisted by anyone while in the area over a month ago.
Business response:
lisa, I am truly sorry for your experience. I would like to reach out to you in order to see where we could have done a better job. Thank you, Desmond
Didn't take long to put zipper in winter coat
Business response:
We strive to provide the best experience we can every time you use our dry cleaning services, and reviews like this make it all worth it. Thanks, Joanne!
For cleaning, Best cleaners is a quality cleaners as for tailoring i have had 2 instances where i need something done and i was let down. Please look into improving that part and your business will match the name.
Business response:
Larry I am truly sorry to hear about your experience with our seamstresses, I would like to speak more about this, I will reach out to you tomorrow. Thank you, Desmond
Frequently asked questions about Best Cleaners
How is Best Cleaners rated?
Best Cleaners has a 4.6 star rating with 5,148 reviews.
When is Best Cleaners open?
Best Cleaners is closed now. It will open at 7:00 a.m.