This profile has been claimed by the business owner or representative.
Best Cleaners
- Dry Cleaning
- Schenectady, NY
About this business
Location details
809 State Street, Schenectady, NY, 12307, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Overpriced, then I was contacted about my last review of overpriced with no follow up from that.
Business response:
While it’s true that everyone makes mistakes, whatever we’ve done to earn a one-star review is unacceptable and we’ll be reaching out to you soon to see how we can make it up to you.
US army service uniform...firstly, the white button up shirt states military press on the receipt. It was not done. Secondly, I gave them my uniform jacket and new patches to change onto it. The patches were done correctly. However I was handed back a dirty, wrinkled jacket. They compensated by having me bring it back after I had already got home. However, overall experience was terrible and I won’t be going back for services.
Business response:
Carlos, I am truly sorry for the experience you had, it seems that your garment was entered in for alter only. However, i am happy we were able to speak and turn your experience into a better one. We look forward to seeing you soon. Thank you, Desmond
Not only was it expensive, I was told I could no longer pay in cash! I’ve never heard of such a thing! How un American !!! I shall never return to your establishment. A former loyal customer
Business response:
Chuck, I am truly sorry that the cashless system has effected you negatively. However, we have ways of still being able to handle all of your dry cleaning needs and payments, I am glad I was able to get in contact with you to explain. Thank you, Desmond
No longer staying in Albany, NY. Your schedule did not work for me. Have returned home in the West Coast. I was not assisted by anyone while in the area over a month ago.
Business response:
lisa, I am truly sorry for your experience. I would like to reach out to you in order to see where we could have done a better job. Thank you, Desmond
Didn't take long to put zipper in winter coat
Business response:
We strive to provide the best experience we can every time you use our dry cleaning services, and reviews like this make it all worth it. Thanks, Joanne!
For cleaning, Best cleaners is a quality cleaners as for tailoring i have had 2 instances where i need something done and i was let down. Please look into improving that part and your business will match the name.
Business response:
Larry I am truly sorry to hear about your experience with our seamstresses, I would like to speak more about this, I will reach out to you tomorrow. Thank you, Desmond
i really need to find a another cleaners.
Business response:
Ron, i am sorry about your experience, however I am happy we were able to speak and turn this around. I look forward to many more years of taking care of your Dry cleaning needs. Desmond
I had a 35% off coupon for dropping on Black Friday which I did, however I did not have access to the actual coupon until I picked up because I was not at work, however presented coupon when picked up my order and they would not honor.
Business response:
Ann, I am truly sorry about this experience. I have added a credit on your account for the difference of the coupon. I have also coached the staff to make sure something of this nature does not happen again. Thank you Desmond
Hello, my garments were properly clean and ready when promised, but when. I went pay, I was informed that I need to have the exact change or I had to pay with a credit card. I found this very disappointing. How that your store no longer believes in consumer service. Regards, Jim Potter
Business response:
Jim, I am truly sorry for the inconvenience that this might have caused. We have switched to being cashless since roughly may. However, I did leave a message for you and we can make this work for your moving forward. Thank you, Desmond
Frequently asked questions about Best Cleaners
How is Best Cleaners rated?
Best Cleaners has a 4.6 star rating with 4,901 reviews.
When is Best Cleaners open?
Best Cleaners is closed now. It will open at 7:00 a.m.