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Best Cleaners
- Dry Cleaning
- Schenectady, NY
About this business
Location details
809 State Street, Schenectady, NY, 12307, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I left a message prior to my most resent pick-up letting you know that I never got my blue bag back from the last time I had a pick-up. So, I needed to use a paper sack for my last order. When the order was returned, there was no blue vinyl bag to use for the next pick up order. Please drop off a blue vinyl bag to me with an appropriate tag, so I can continue to use your pick-up service. Thank you. Terry Tyson, 16 Schalren Drive, Latham 518-783-5348
Please deliver another blue bag so I can collect some laundry and dry cleaning. Never returned with last delivery.
Business response:
Hi Jeffrey, Im sorry for the delay in getting your bags back to you. Please feel free to call me directly if you have any issues! 518-649-2501 ~Liz
I gave feedback back in October and never heard anything back. I could not believe that it cost me almost $100 to have three, two piece suits, dry cleaned, not same or next day pickup, etc. The convenience of having my shirts done at $4 per shirt is no longer worth it. Coupons and availability are useful but with timing parameters sometimes they can't be applied. Your pricing has driven me away!
Business response:
Best Cleaners - NY strives to provide the best experience we can to all our customers every time they use our services. Clearly, we fell far short of that goal with you. Please accept our apologies and know that we’ll be contacting you shortly to see how we can make it right.
Best cleaners is very unreliable. I brought a rug there to be cleaned and they lost it. After several phone calls to the corporate office, I still have not received a phone call back. I’d like my item found or compensated for the lost item. Be very weary if your items you bring for cleaning. If it’s lost they don’t know you. I’ve been doing business with them fir years unfortunately they just lost me as a customer
Business response:
Hi Vikki, I'm so sorry we let you down. I will be contacting you shortly to discuss your rug! ~Liz Jackson
Hi Liz, Your driver hasn't been here since November 24th. I understand not coming around on the day after Thanksgiving but why no show / no call on the 1st or the 4th or the 8th. I also understand if my account is too small or out of the way but a call would have been great. Tried to call you about this but no answer on the phone. Left a message though.
Business response:
Hi Will, I'm glad we were able to work this out and get the driver out for your pickup! thank so much!
7 Stars you're the BEST !!!!!
Between, cleaning, repairs, pressing, spot removal, tailoring, and now your going to pick-up and deliver, can you stop and pick-up lunch ? No, I moved to Florida 3 yrs ago and Ive only use BEST CLEANERS. The you for your great service. I give you 7stars
left a phone message and an e-mail last week; no replies.????
Terrible experience. I’ve been waiting for my jacket for more than two weeks. I’ve tried to contact manager Liz and left a couple of voice messages. No response.
Business response:
I'm so glad we were able to talk and figure everything out Maryia! Hope to see you in the store again soon!! ~Liz
Frequently asked questions about Best Cleaners
How is Best Cleaners rated?
Best Cleaners has a 4.6 star rating with 4,901 reviews.
When is Best Cleaners open?
Best Cleaners is closed now. It will open at 7:00 a.m.