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Best Cleaners
- Dry Cleaning
- Schenectady, NY
About this business
Location details
809 State Street, Schenectady, NY, 12307, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Past 2 times I’ve brought in dresses and a tuxedo and each time, when picking up, the plastic bags covering the garments looked like they have been dragged along the pavement. The return of the garment has looked very sloppy w holes/rips in the bags. Also, one of my good dresses looks like it was washed, instead of dry cleaned. I feel as if the color changed and I also had to iron it myself before being able to wear again. Disappointed in the post pandemic product.
Business response:
Oh no! We clearly have not given you the experience you deserve, Erin. We apologize if we let you down, and we'll be reaching out soon to see what went wrong.
The worst customer service. Had my dress for 6 weeks with me chasing weekly and no follow ups. Did not do a good job and issues I discussed were not addressed.
Business response:
Thank you for providing your feedback and letting us know about this issue, Oktavia. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. I will be contacting you momentarily to see how we can make this better! Best Cleaners
I brought a pair of my riding pants in to get a zipper fixed and that was it. They were told do not do anything else to the pants. They put the zipper on Weird it wasn’t straight also they didn’t zip up all the way. To make it worse they cleaned my pants after they were told not to. They felt the need to remove “stains” out of my pants. I don’t know what stains they were talking about the pants are grey. So when I received my pants they had a messed up zipper on there and they made my pants shrink. Thanks best cleaners for r... read more
Business response:
I'm so glad we were able to work this out Sammie and I do look forward to seeing you in our stores again very soon!!!
I am so tired of not getting laundry delivered on time when I am expecting it. I call snd all I get is an answering machine with no call back. I was supposed to have laundry delivered yesterday and it still has not shown up. Have called 6x since yesterday. No call back and no laundry. So frustrated. I asked Liz Jackson to call me. Has not happened.
I try to use your app to pickup after Six PM, as your Latham store is open until Seven PM. However your app lists your closing time as Six PM, so it won't let me arrange pickup. I have told and showed this to the person on duty twice, but it still says you are only open until Six PM. It is an inconvenience to have to wait in the store to pick up my clothes, when if your app worked as it should, then I should be able to just walk in, get my clothes and walk out. What is the sense of having an app if it is more inconvenient ... read more
I had a scheduled pick up today. Another no show. I called at 3:30pm and had to leave a message . If you are open until 4pm please answer the phone until 4pm. This is another replay of last week. No shows. You need to fix this. 0 stars.
Tired of the filed pick up, failed delivery dates and accidental overcharges. On Monday 5/3 of this week driver failed to do scheduled pick up. I called and someone picked up laundry at 6:15pm Monday. I Scheduled pick up for today Thursday 5/5.. I went to put out laundry at 8:40am and driver had already been here. That’s a first. My fault. I called at 9am and was told it would be picked up. Driver never showed. What gives. There seems to be a huge Communication gap somewhere. No sense of follow through. Tired of having to pl... read more
The pickup was OK but I can't tell if my coupon was applied to my order - 05050049 for 83.28. Gardner 27 Galileo Way Latham, NY 518-698-8787
Business response:
Thank you for reaching out to us so we could find a solution together! We hope you're satisfied with the resolution but please let us know if there's anything else we can do to bring those 3 stars up to a 5!
Terrible customer service. Have called and emailed numerous times regarding a missing item and have not received a response! Of course, I continue to receive an email telling me I have an item to be picked up. I am a delivery customer.
Business response:
Best Cleaners strives to provide the best experience we can to all our customers every time they use our services. Clearly, we fell short of that goal with you, but we're glad you reached out and we were able to find a solution together. Please let us know if there's anything else we can do to bring that 1 to a 5!
Frequently asked questions about Best Cleaners
How is Best Cleaners rated?
Best Cleaners has a 4.6 star rating with 5,148 reviews.
When is Best Cleaners open?
Best Cleaners is closed now. It will open at 7:00 a.m.