This profile has been claimed by the business owner or representative.
Best Cleaners
- Dry Cleaning
- Schenectady, NY
About this business
Location details
809 State Street, Schenectady, NY, 12307, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am so tired of not getting laundry delivered on time when I am expecting it. I call snd all I get is an answering machine with no call back. I was supposed to have laundry delivered yesterday and it still has not shown up. Have called 6x since yesterday. No call back and no laundry. So frustrated. I asked Liz Jackson to call me. Has not happened.
I try to use your app to pickup after Six PM, as your Latham store is open until Seven PM. However your app lists your closing time as Six PM, so it won't let me arrange pickup. I have told and showed this to the person on duty twice, but it still says you are only open until Six PM. It is an inconvenience to have to wait in the store to pick up my clothes, when if your app worked as it should, then I should be able to just walk in, get my clothes and walk out. What is the sense of having an app if it is more inconvenient ... read more
I had a scheduled pick up today. Another no show. I called at 3:30pm and had to leave a message . If you are open until 4pm please answer the phone until 4pm. This is another replay of last week. No shows. You need to fix this. 0 stars.
Tired of the filed pick up, failed delivery dates and accidental overcharges. On Monday 5/3 of this week driver failed to do scheduled pick up. I called and someone picked up laundry at 6:15pm Monday. I Scheduled pick up for today Thursday 5/5.. I went to put out laundry at 8:40am and driver had already been here. That’s a first. My fault. I called at 9am and was told it would be picked up. Driver never showed. What gives. There seems to be a huge Communication gap somewhere. No sense of follow through. Tired of having to pl... read more
The pickup was OK but I can't tell if my coupon was applied to my order - 05050049 for 83.28. Gardner 27 Galileo Way Latham, NY 518-698-8787
Business response:
Thank you for reaching out to us so we could find a solution together! We hope you're satisfied with the resolution but please let us know if there's anything else we can do to bring those 3 stars up to a 5!
Terrible customer service. Have called and emailed numerous times regarding a missing item and have not received a response! Of course, I continue to receive an email telling me I have an item to be picked up. I am a delivery customer.
Business response:
Best Cleaners strives to provide the best experience we can to all our customers every time they use our services. Clearly, we fell short of that goal with you, but we're glad you reached out and we were able to find a solution together. Please let us know if there's anything else we can do to bring that 1 to a 5!
Hello, I had a shirt dry cleaned and the stain was still there.
Business response:
Hi Claudia, Please feel free to bring the shirt back to us and we will try again! :)
Article to be altered had a two week wait and was not ready on pickup date. Was told item not altered until day of pickup requiring a second trip to the store. Very Poor Communication. Free delivery was not offered when completed.
Business response:
We can't stand the fact that we let you down, Cyndie. We'll be reaching out to you in the hopes we can make it up to you.
Since you asked, I will share my story. I wrote to you on February 1, 2021 about a missing shirt at the Loudonville store. I had brought in a new shirt shortly before Christmas. When it wasn't included in the next pick-up, I enquired about it. Upon my next visit, I was told by the clerk that there was no record of the shirt. I checked my closet again.The shirt was nowhere to be found. I asked again the next week and received the same answer. Since I received no active response at the store, I wrote on February 1st and was to... read more
Business response:
Good Morning Paul, I am so sorry to hear about this and will be reaching out to you shortly to make this right! ~Liz Jackson
Frequently asked questions about Best Cleaners
How is Best Cleaners rated?
Best Cleaners has a 4.6 star rating with 4,901 reviews.
When is Best Cleaners open?
Best Cleaners is closed now. It will open at 7:00 a.m.