This profile has been claimed by the business owner or representative.
Best Cleaners
- Dry Cleaning
- Schenectady, NY
About this business
Tim and Catherine McCann founded Best Cleaners in 2005 to better serve their own garment care needs. Both Tim and Catherine brought many years of large company experience, which has translated into forming a firm that is family owned and operated while also adhering to process, procedure, accountability and purposeful culture. The process of cleaning garments is [as] complex as the reality of consistently delivering a high level of client service, product quality and employee centric culture. The team at Best has delivered ... read more
Location details
809 State Street, Schenectady, NY, 12307, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am so tired of not getting laundry delivered on time when I am expecting it. I call snd all I get is an answering machine with no call back. I was supposed to have laundry delivered yesterday and it still has not shown up. Have called 6x since yesterday. No call back and no laundry. So frustrated. I asked Liz Jackson to call me. Has not happened.
I try to use your app to pickup after Six PM, as your Latham store is open until Seven PM. However your app lists your closing time as Six PM, so it won't let me arrange pickup. I have told and showed this to the person on duty twice, but it still says you are only open until Six PM. It is an inconvenience to have to wait in the store to pick up my clothes, when if your app worked as it should, then I should be able to just walk in, get my clothes and walk out. What is the sense of having an app if it is more inconvenient ... read more
I had a scheduled pick up today. Another no show. I called at 3:30pm and had to leave a message . If you are open until 4pm please answer the phone until 4pm. This is another replay of last week. No shows. You need to fix this. 0 stars.
Tired of the filed pick up, failed delivery dates and accidental overcharges. On Monday 5/3 of this week driver failed to do scheduled pick up. I called and someone picked up laundry at 6:15pm Monday. I Scheduled pick up for today Thursday 5/5.. I went to put out laundry at 8:40am and driver had already been here. That’s a first. My fault. I called at 9am and was told it would be picked up. Driver never showed. What gives. There seems to be a huge Communication gap somewhere. No sense of follow through. Tired of having to pl... read more
The pickup was OK but I can't tell if my coupon was applied to my order - 05050049 for 83.28. Gardner 27 Galileo Way Latham, NY 518-698-8787
Terrible customer service. Have called and emailed numerous times regarding a missing item and have not received a response! Of course, I continue to receive an email telling me I have an item to be picked up. I am a delivery customer.
Hello, I had a shirt dry cleaned and the stain was still there.
Article to be altered had a two week wait and was not ready on pickup date. Was told item not altered until day of pickup requiring a second trip to the store. Very Poor Communication. Free delivery was not offered when completed.
Since you asked, I will share my story. I wrote to you on February 1, 2021 about a missing shirt at the Loudonville store. I had brought in a new shirt shortly before Christmas. When it wasn't included in the next pick-up, I enquired about it. Upon my next visit, I was told by the clerk that there was no record of the shirt. I checked my closet again.The shirt was nowhere to be found. I asked again the next week and received the same answer. Since I received no active response at the store, I wrote on February 1st and was to... read more
Frequently asked questions about Best Cleaners
How is Best Cleaners rated?
Best Cleaners has a 4.6 star rating with 4,574 reviews.
When is Best Cleaners open?
Best Cleaners is closed now. It will open tomorrow at 7:00 a.m.