This profile has been claimed by the business owner or representative.
Best Cleaners
- Dry Cleaning
- Schenectady, NY
About this business
Location details
809 State Street, Schenectady, NY, 12307, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had a very upsetting experience. As a loyal customer I brought a bridesmaid dress to be pressed prior to a wedding. The dress was "missing" for 48 hours past pick up and the communication was very unprofessional. I had to change my travel plans for the wedding due to the dress being "missing". I am upset that this happened, I will now have to bring my business elsewhere. The only positive was the driver who had to drop my dress off at 8 p.m.
Business response:
Hi Erica, I'm Liz, I'm the manager at Best Cleaners, you can feel free to email me at Liz@bestcleanersny.com. I look forward to hearing from you.
Hi, Liz, Your Delmar folks---Jasmine and Deidre-- are really nice. Love your program. But still haven't worked out the free delivery of my clothing. Great deal, though I don't mind driving in to Delmar from Albany. Not that I'm turning down your great offer. :) So could you please call me? Will someone pick up my next batch of clothing to be serviced by your company today Thursday? Do I still need to go into Delmar and pick up the clothing I dropped off the other day? A bit confused. Best, Bob Congemi 518-366-5... read more
Business response:
Thanks so much for your feedback Robert, it was an absolute pleasure chatting with you today and I'm so glad we were able to get you going with our pick up and delivery service!!
Terrible service they lost my dress
Business response:
I am sorry for the delay in getting your dress back to you, however I promise we never lost it. I assured you I knew where the dress was the whole time and we did get it back to you . please let me know if there is something else I can do to make this right.
I have no bags
Business response:
good morning Stephen, I just spoke with your driver. he has bags for you today on his truck! I'm so sorry for the delay!
Missed pick ups. Leaving dry cleaning in the wrong spot…in the rain. I’ve tried calling several times..no one answers and your mailbox is full. When I did finally get through to leave a message, no one called me back. Frustrating.
Business response:
Mark I'm so sorry, please give me a call on my cell at 518-944-6189 at your earliest convenience! ~Liz
How can 3 mens suits be $78? Thats what i paid
Business response:
Hi Jerry, Thank you for your feedback, I will be reaching out to you shortly to discuss this!!
Past 2 times I’ve brought in dresses and a tuxedo and each time, when picking up, the plastic bags covering the garments looked like they have been dragged along the pavement. The return of the garment has looked very sloppy w holes/rips in the bags. Also, one of my good dresses looks like it was washed, instead of dry cleaned. I feel as if the color changed and I also had to iron it myself before being able to wear again. Disappointed in the post pandemic product.
Business response:
Oh no! We clearly have not given you the experience you deserve, Erin. We apologize if we let you down, and we'll be reaching out soon to see what went wrong.
The worst customer service. Had my dress for 6 weeks with me chasing weekly and no follow ups. Did not do a good job and issues I discussed were not addressed.
Business response:
Thank you for providing your feedback and letting us know about this issue, Oktavia. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. I will be contacting you momentarily to see how we can make this better! Best Cleaners
I brought a pair of my riding pants in to get a zipper fixed and that was it. They were told do not do anything else to the pants. They put the zipper on Weird it wasn’t straight also they didn’t zip up all the way. To make it worse they cleaned my pants after they were told not to. They felt the need to remove “stains” out of my pants. I don’t know what stains they were talking about the pants are grey. So when I received my pants they had a messed up zipper on there and they made my pants shrink. Thanks best cleaners for r... read more
Business response:
I'm so glad we were able to work this out Sammie and I do look forward to seeing you in our stores again very soon!!!
Frequently asked questions about Best Cleaners
How is Best Cleaners rated?
Best Cleaners has a 4.6 star rating with 4,901 reviews.
When is Best Cleaners open?
Best Cleaners is closed now. It will open at 7:00 a.m.