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Best Cleaners
- Dry Cleaning
- Schenectady, NY
About this business
Location details
809 State Street, Schenectady, NY, 12307, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
You lost my first round of dry cleaning. It was impossible to get someone on the phone to discuss. I was texting with someone but that went no where. I decided to move past that and tried to have dry cleaning picked up last week, texted, "pick up" a few times with no reply. I had not received any notifications the delivery service would be in my area. At this point I will be going back to dropping off my dry cleaning at Quality Dry Cleaners.
Business response:
Oh no, Joseph! We don't know what went wrong, but something clearly did, and we want to get to the bottom of things. We'll be contacting you to find out!
Hi, Liz. Thanks for the discount. Happy to be a customer of Best Cleaners. I think I'm finally getting the hang of everything. Best, Bob
Business response:
We've given you the best dry cleaning services we possibly could, and in return, you've given us the highest rating. We hope this is the beginning of a beautiful friendship!
Liz, all good. Can't get into my account, though. Can you help please. Bob :)
I had a very upsetting experience. As a loyal customer I brought a bridesmaid dress to be pressed prior to a wedding. The dress was "missing" for 48 hours past pick up and the communication was very unprofessional. I had to change my travel plans for the wedding due to the dress being "missing". I am upset that this happened, I will now have to bring my business elsewhere. The only positive was the driver who had to drop my dress off at 8 p.m.
Business response:
Hi Erica, I'm Liz, I'm the manager at Best Cleaners, you can feel free to email me at Liz@bestcleanersny.com. I look forward to hearing from you.
Hi, Liz, Your Delmar folks---Jasmine and Deidre-- are really nice. Love your program. But still haven't worked out the free delivery of my clothing. Great deal, though I don't mind driving in to Delmar from Albany. Not that I'm turning down your great offer. :) So could you please call me? Will someone pick up my next batch of clothing to be serviced by your company today Thursday? Do I still need to go into Delmar and pick up the clothing I dropped off the other day? A bit confused. Best, Bob Congemi 518-366-5... read more
Business response:
Thanks so much for your feedback Robert, it was an absolute pleasure chatting with you today and I'm so glad we were able to get you going with our pick up and delivery service!!
Terrible service they lost my dress
Business response:
I am sorry for the delay in getting your dress back to you, however I promise we never lost it. I assured you I knew where the dress was the whole time and we did get it back to you . please let me know if there is something else I can do to make this right.
I have no bags
Business response:
good morning Stephen, I just spoke with your driver. he has bags for you today on his truck! I'm so sorry for the delay!
Missed pick ups. Leaving dry cleaning in the wrong spot…in the rain. I’ve tried calling several times..no one answers and your mailbox is full. When I did finally get through to leave a message, no one called me back. Frustrating.
Business response:
Mark I'm so sorry, please give me a call on my cell at 518-944-6189 at your earliest convenience! ~Liz
How can 3 mens suits be $78? Thats what i paid
Business response:
Hi Jerry, Thank you for your feedback, I will be reaching out to you shortly to discuss this!!
Frequently asked questions about Best Cleaners
How is Best Cleaners rated?
Best Cleaners has a 4.6 star rating with 5,148 reviews.
When is Best Cleaners open?
Best Cleaners is closed now. It will open at 7:00 a.m.