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Best Cleaners
- Dry Cleaning
- Schenectady, NY
About this business
Location details
809 State Street, Schenectady, NY, 12307, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
You lost the coat I brought in on November 17, 2021. I have not received compensation for it as promised and now you're sending me a message that my item is there and I owe you $5.00! For what? Aggravation, many phone calls to your store and several trips there? And what item are you referring to? No, I am not at all satisfied and definitely not pleased with your service!!!
Business response:
Hello Mrs. Dare, I apologize for the poor service that you have received as well as the loss of your jacket. Per our conversation and email, the compensation should have been credited to your card that we have on file in our system in order for you to purchase a new coat. I apologize if that is not the case and would love to speak with you further to rectify this.
I dropped a wedding dress off September 25th to be cleaned and did not get the dress back until January 21st. When I inquired about the dress in late November I was told the dress needed to be sent back to the cleaner because it still had places that needed to be cleaned. 4 months later I was told it was ready. When I picked it up it was sealed in a box that indicated it had been preserved. The form clearly said only clean the dress. I wanted to make sure I could open the box to check the dress so I called the manager, Sama... read more
A few months ago I dropped off my pink down jacket to be cleaned. I mentioned to the woman at the counter that it was a DOWN jacket. When I picked it up a few days later, the jacket seemed to be COLD. I thought maybe it had just come from a cold area in the store. When I returned home and removed the plastic wrap, and unsnapped the buttons to reveal the inside lining, the down was matted together and still WET. I had to place it in my dryer to fluff it up at 10 minute intervals. Finally the down was dry. I was disappoint... read more
Business response:
Cyndi- I am sorry that we disappointed you with our service. That is not the quality of finished garments we give to our clients. Someone will be reaching out to you regarding a resolution to your experience.
Brought our son's pants in to get them shortened. They were suppose to be done on Monday Dec 13th as he had a very important concert the next day. Got there at 4pm and found they had not been touched, the tailor had gone home and we were left with just his pants pinned. Very disappointed as you were recommended by a few people who we will make sure know our experience.
Business response:
Brian- I am sorry that we were not able to provide the services that recommenders told you about. Our seamstresses are backed up and alteration promise dates are 2 -2 1/2 weeks out. If you would still like the pants done we would love to do them for you.
I brought in a king size quilt, white with blue print. I mentioned some grayed and yellow areas, asked if that would be able to out, as it was just dingy. I was told no problem. After picking up the quilt, it was a month or so before I put the quilt on my bed and those dingy areas were still there. It was disappointing that it didnt come out and/or not being told that they couldnt come out.
Business response:
Hi Nancy- I am so sorry that we dropped the ball on this one. That is not our standard. We would love to take the quilt in again and redo it on us.
I may not be a loyal customer much longer if you keep charging VERY High prices
Business response:
Robert- we appreciate your long standing relationship with us as a client. Our prices are made to be able to produce top quality garments and reflect the current economy. We do send out coupons weekly that can be redeemed at pick-up.
Please have the manger call me tomorrow morning after 8:30 am. I have a problem that I’ve tried to square away for the past few weeks with no success. Thank you 518 269 1248
Business response:
Hi Joe- someone will be reaching out to you tomorrow to help find a resolution for your on going issue.
I was told it would be 2 business days max. I left out my dry cleaning Monday morning at 6am. It wasn’t picked up until 3pm. Fine. I called the Glenville store today Wednesday around 4pm and was told my dry cleaning was in route to be dropped off. I was told by 7pm. It’s 8pm. I need that dry cleaning for an event tomorrow morning at 7am. Best cleaners is closed.
Business response:
Hi Anthony, Im very sorry for the inconvenience. I have a driver who comes in around 6:15, I can have him bring it to you first thing if that works for you?
He asked you to not deliver anything to our home especially hanging it on the door knob is unacceptable. It’s loosening up the handle Steve said he stopped already and told you to not deliver it he will pick up clothes Please do not deliver
Business response:
We can't stand the fact that we let you down, Doreen E. We'll be reaching out to you in the hopes we can make it up to you.
Frequently asked questions about Best Cleaners
How is Best Cleaners rated?
Best Cleaners has a 4.6 star rating with 5,148 reviews.
When is Best Cleaners open?
Best Cleaners is closed now. It will open at 7:00 a.m.