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Best Cleaners
- Dry Cleaning
- Schenectady, NY
About this business
Location details
809 State Street, Schenectady, NY, 12307, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
There was no bag returned with my last order and I have clothes that I would like picked up. May I have a bag please?
Business response:
Two out of three ain't bad, but three out of five is less than we aspire to! A representative from Best Cleaners - NY will be contacting you to schedule a pick up and get a bag delivered to you.
Last weeks order had wool slacks that were very badly pressed. Disaster that I had to fix by lengthy ironing. I emailed about it somebody named Frederick and got no reply so I guess you don’t care. Had another order picked up Tuesday we’ll see what happens with that.
Business response:
We owe our customers everything, Marjorie, and it just wouldn't be Best Cleaners - NY if we didn't try everything we could to fix things when we let them down. You'll be hearing from us soon!
My green shirt is still missing as well as the blue bag. Don't trust you with any more items.
Business response:
We've received your two-star review, Albert, and we're deeply disappointed that we weren't able to meet your expectations. We'll be reaching out shortly to see how we can help.
Vicki was terrific making my cashmere sweaters were clean and set up our home delivery and pick up. She is efficient and pleasant.
Business response:
Mary- We happy to hear that you were pleased with our services. Vikki will be happy to read this! We hope to see you soon!
Cleaning was great, but your ad for blanket and quilt cleaning is ungrammatical. It should be “sleep so well,” not “sleep so good.” That was a real turn off.
Business response:
Thank you for the 5 star review as well as the feedback on our ads! We strive to do our BEST and appreciate all of the feedback we can get.
These guys are the worst, the most incompetent business I have had the displeasure of having to deal with. They picked up my dry cleaning, but had it for almost a month without delivering it back to me. They charged my card $$ - I called many times asking for my dry cleaning and complaining. An employee brought it to my house after she got off work on her own time because the actual delivery driver didn't have time to do their job, huh???? Then they refunded part of the $$ they originally charged me, then called me a few d... read more
You lost the coat I brought in on November 17, 2021. I have not received compensation for it as promised and now you're sending me a message that my item is there and I owe you $5.00! For what? Aggravation, many phone calls to your store and several trips there? And what item are you referring to? No, I am not at all satisfied and definitely not pleased with your service!!!
Business response:
Hello Mrs. Dare, I apologize for the poor service that you have received as well as the loss of your jacket. Per our conversation and email, the compensation should have been credited to your card that we have on file in our system in order for you to purchase a new coat. I apologize if that is not the case and would love to speak with you further to rectify this.
I dropped a wedding dress off September 25th to be cleaned and did not get the dress back until January 21st. When I inquired about the dress in late November I was told the dress needed to be sent back to the cleaner because it still had places that needed to be cleaned. 4 months later I was told it was ready. When I picked it up it was sealed in a box that indicated it had been preserved. The form clearly said only clean the dress. I wanted to make sure I could open the box to check the dress so I called the manager, Sama... read more
A few months ago I dropped off my pink down jacket to be cleaned. I mentioned to the woman at the counter that it was a DOWN jacket. When I picked it up a few days later, the jacket seemed to be COLD. I thought maybe it had just come from a cold area in the store. When I returned home and removed the plastic wrap, and unsnapped the buttons to reveal the inside lining, the down was matted together and still WET. I had to place it in my dryer to fluff it up at 10 minute intervals. Finally the down was dry. I was disappoint... read more
Business response:
Cyndi- I am sorry that we disappointed you with our service. That is not the quality of finished garments we give to our clients. Someone will be reaching out to you regarding a resolution to your experience.
Frequently asked questions about Best Cleaners
How is Best Cleaners rated?
Best Cleaners has a 4.6 star rating with 4,901 reviews.
When is Best Cleaners open?
Best Cleaners is closed now. It will open at 7:00 a.m.