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Best Cleaners
- Dry Cleaning
- Schenectady, NY
About this business
Location details
809 State Street, Schenectady, NY, 12307, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I will admit I have always had a pet peeve about the cost of dry cleaning. I didnt even ask how much for one button to be sewn on a pair of shorts. Two small wool blankets drycleaned was ridiculously expensive. I did get a nice plastic carrying bag with them. Loaded with hair from my cats already. Now, that one's on me.
Business response:
We are so sorry, John. We want to get to the bottom of whatever happened that caused you to give us a one star review, so we'll be reaching out to you shortly.
I have used Best Cleaners for years both personally and at hotels. I am billed weekly for my cleaning on my credit card. I was billed for Dry Cleaning recently that I absolutely have no back up for. I have called the office several times with no return call. I am extremely disappointed in the accounting and the total disregard for customer service. BE CAREFUL IF YOU HAVE A CREDIT CARD ON FILE !!! They bill as they wish !!!!!!
Business response:
We have no excuses, Todd. We only want to make things right, as a one star review is something we at Best Cleaners - NY do not take lightly. Let's talk about it and see how we can be better for you in the future.
I have called the main office with regards to my billing that is totally inaccurate. I will not do business with a company that just charges a credit card without proper backup. This is the second time this year I have been billed inaccurately !!! I have made several phone calls to the office with absolutely no follow up. Be careful with Best Cleaners, their accounting is less than desirable!!!!!
Business response:
Todd, I just wanted to reach out to you. We have left a couple of messages on your voice mail and I also wanted to reach out to you this way as well. We did our research on your account and found the following---On 7/6/2022 we picked up your dry-cleaning, there were (7) pieces, total charge $82.80, at the time we ran your Credit Card it had declined. Then on 9/26/2022 we again pickup up (7) pieces, total charge $57.35, again at that time we ran Credit Card and it declined. You will notice on your July and September statem... read more
I have never been so disappointed with this establishment as I am now. Please cancel my account.
Business response:
We are so sorry, Michael-aaron. We want to get to the bottom of whatever happened that caused you to give us a one star review, so we'll be reaching out to you shortly.
Everyone at Best is always gracious and pleasant. You’ve got that down. My only quibble is that I have regular formal engagements that require formal shirts that invariably have French Cuffs. Not only don't they get done correctly, but I still have met any of your pleasant employees that know what they are. I bet Nikki does.
Business response:
Best Cleaners strives to provide the best experience we can every time you use our dry cleaning services, and reviews like this make it all worth it. Thanks Richard!
I have had 2 suit pant Shredded in the backend I have called and left multiple messages for Samantha who I was advised is the manager and I’ve spoken to her at least once she asked me to bring the pants in I did and drop them off and then while I was waiting for a response to those pants another pair of my pants damage. This issue has not been resolved since at least December 2021. This is poor response from your staff. I have been very Patiently waiting for a Resolution.
Business response:
Hi Marquis - my name is Catherine, I am the owner. I am looking into this situation with my Director of Operations, Melody, right now. What is the best number to reach you on to fix this issue? Thanks you for your patience, Catherine
Come by when you find my green LL Bean shirt that you have lost!
Service was great but yalls prices are outrageous
Business response:
James, I am sorry that you feel are prices are too high. Our prices are made to be able to keep up with the current economy. We do send out frequent coupons if you have an email address on file or on our Best Cleaners app.
I already have. One of my shirts is still missing and you have made no attempt to offer adjustment.
Business response:
We can't stand the fact that we let you down, Albert. We'll be reaching out to you in the hopes we can make it up to you.
Frequently asked questions about Best Cleaners
How is Best Cleaners rated?
Best Cleaners has a 4.6 star rating with 4,901 reviews.
When is Best Cleaners open?
Best Cleaners is closed now. It will open at 7:00 a.m.