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Best Cleaners
- Dry Cleaning
- Schenectady, NY
About this business
Location details
809 State Street, Schenectady, NY, 12307, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The system you had before worked for me. This new system does not.
Business response:
We have no excuses, Elaine. We only want to make things right, as a one star review is something we at Best Cleaners - NY do not take lightly. Let's talk about it and see how we can be better for you in the future.
BLESS YOU, YOUR FAMILY AND THE BUSINESS, BACK IN FLORIDA, DEEPLY APPRECIATED YOUR COURTESY, KINDNESS AND THE QUALITY OF YOUR BUSINESS bill n
I brought in a pair of dress pants, specifically to get out what looked like a small blood stain, and received the pants back exactly the way they went in, without even any word there was absolutely no difference. It did not seem to me that it would be a tough stain to remove professionally.
Business response:
We're seeing stars…three out of five, to be exact! While that's not bad, we at Best Cleaners of Best Cleaners - NY aim to provide five star service, every time. Let's talk about how we can improve! We'll reach out to you shortly.
Could not reply via email to Delmar, NY location. Email bounced back.
Business response:
We are so sorry, Lisa. We want to get to the bottom of whatever happened that caused you to give us a one star review, so we'll be reaching out to you shortly.
Once again, I left Best cleaners disappointed. More than a week ago I was told my lost shirt would be replaced (missing for over 1 month), and nothing... maybe coming from wish? I was also told I'd get a 15% discount...I was given a 1.72 discount on an order that was about 119.00! I've spent too much time with Best and quite frankly in tired of making a trip there and either coming out empty handed, or with no resolution at all. I'm fed up!
Business response:
Thank you for providing your feedback and letting us know about this issue, Carlos. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Someone from our team will be reaching out shortly. Cheers, Best Cleaners
This is twice now that my dry cleaning delivery was sent to the wrong (former) address. I even dropped off the dry cleaning at your Delmar store and confirmed with the store rep the new address and she told me that it was all taken care of. Then weeks later when I did not receive my dry cleaning on the scheduled date, I found out that some else had it! Two strikes and you are OUT!! I am taking my business to a different company.
Business response:
Best Cleaners - NY strives to provide the best experience we can to all our customers every time they use our services. Clearly, we fell far short of that goal with you. Please accept our apologies and know that we'll be contacting you shortly to see how we can make it right.
Lost a dress shirt, still haven't heard if you have found it. I spend a lot of money there and the only discounts I get sent are for curtains?? I only bring my clothes there, but I'm really considering other options.
Business response:
While it's true that everyone makes mistakes, whatever we've done to earn a one star review is unacceptable and we'll be reaching out to you soon to see how we can make it up to you.
My order was separated and it took over a week of calls, staff excuses, holds, call backs, and chasing to finally get my item back. Perhaps an accident but Best had already delivered someone else’s item (a men’s kilt) to me in another delivery. I’m so disappointed because the delivery service is the convenience I need. It’s too gut wrenching to guess if my clothes will be lost or returned and I don’t want to take that risk with your company. Wish you did better tracking.
Business response:
While it's true that everyone makes mistakes, whatever we've done to earn a one star review is unacceptable and we'll be reaching out to you soon to see how we can make it up to you.
I had 3 communications by e-mail choosing a particular Monday. I expected someone to come bye. No one showed up Monday-Tuesday, Wednesday or Thursday. To I went to another cleaners. Good PR, but poor follow through.
Business response:
We have no excuses, Lawrence. We only want to make things right, as a one star review is something we at Best Cleaners - NY do not take lightly. Let's talk about it and see how we can be better for you in the future.
Frequently asked questions about Best Cleaners
How is Best Cleaners rated?
Best Cleaners has a 4.6 star rating with 4,901 reviews.
When is Best Cleaners open?
Best Cleaners is closed now. It will open tomorrow at 7:00 a.m.