This profile has been claimed by the business owner or representative.
Best Cleaners
- Dry Cleaning
- Schenectady, NY
About this business
Location details
809 State Street, Schenectady, NY, 12307, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had a coupon I wanted to use and was not aware that it must be redeemed at dropping off the clothes. If this is the case the person who is doing the intake of the clothe should really be asking if there are any coupons to use when drop off happens. I will not be back before it expires and now I’ve lost out on a $15 coupon. Very disappointed.
Please take me off your email blasts. I am 2000 miles away from the nearest Best cleaners. I have been for almost 7 years.
Business response:
Hello John, you are still receiving emails from us because you have a laundry order with us. If you would like us to donate these items, kindly let us know and we would be happy to disable your account. Best Cleaners
Received a reminder to pick up while on vacation. Came in Friday, 9.29 and no one could find them. Came back on Saturday, 9.30 and still no pants! Told they are in transit somewhere. Not pleased. Glad they’re not something needed right away. Mary Beth Babcock
Business response:
We can't stand the fact that we let you down, Mary. We'll be reaching out to you in the hopes we can make it up to you.
Too late for that now. Never returned a phone call when I could leave a message. Most of the time it was impossible to leave a message. Spent almost a week making daily calls or visits to the Delmar store to track down her clothes and/or find a way to go pick them UP. All the staff could tell me is that Rose's clothes were "out for delivery." Were they really on the truck for 6 days? That's just ridiculous. Don't want this note to reflect badly on the Delmar store. They all did their very best to help find Rose's laun... read more
Business response:
While it's true that everyone makes mistakes, whatever we've done to earn a one star review is unacceptable and we'll be reaching out to you soon to see how we can make it up to you.
the email states my address as: 3 Glen St., Voorheesville, NY 12186 please change to: 2694 New Scotland Rd., Voorheesville, NY 12186 TY!
We were supposed to get a Pick up today. Didn’t happen Richard Miller 518 852 9626
We were scheduled for a pick up today. It's 7:15 pm and no pick up. I did receive a confirmation text. Second time this has happened.
Business response:
We are so sorry, Margaret. We want to get to the bottom of whatever happened that caused you to give us a one star review, so we'll be reaching out to you shortly.
After being told my 3 items would be ready the following day after 5, I made a total of 3 trips to the Glenville location before third item was ready. I requested to be comped for third item but no manager was present.
Business response:
We have no excuses, Mike. We only want to make things right, as a one star review is something we at Best Cleaners - NY do not take lightly. Let's talk about it and see how we can be better for you in the future.
The last time I had my suit dry cleaned there was a hole burnt into my suit coat. I didn’t realize this until I put my suit on for work. The pants also have a slight burn mark in them.
Business response:
Greetings Bryan, we are sorry to hear about your negative experience with our services. We take customer satisfaction very seriously and strive to provide the best quality cleaning. We apologize for the damage done to your suit coat and pants; someone will be reaching out shortly so we can make it right. Thank you for bringing this to our attention and we hope to have the opportunity to regain your trust.
Frequently asked questions about Best Cleaners
How is Best Cleaners rated?
Best Cleaners has a 4.6 star rating with 4,901 reviews.
When is Best Cleaners open?
Best Cleaners is closed now. It will open tomorrow at 7:00 a.m.