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Balfurd Cleaners
- Dry Cleaning
- State College, PA
About this business
Location details
1223 N Atherton St, State College, PA, 16803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I had 5 shirts picked up at my home on a Monday, and only received 2 of the 5 on the delivery Thursday. I would not have minded, but I needed 2 of the 5 that were NOT delivered to wear in a community theatre play production!!! I have never had a partial delivery before- never.
Business response:
Hi, James. Thank you so much for reaching out about this issue. I do see under your account the three shirts that we missed and did not deliver. We will adjust the order and make sure you are not charged for it when it is delivered to you. Our apologies for the inconvenience our mistake caused you, we will take steps to prevent issues like this in the future. -The Balfurd Team
Didn’t pick up my dry cleaning after several requests. Zero communication. Had to drop off. Didn’t deliver my dry cleaning. Zero communication for almost two weeks. Finally replied to my email that roads were impassable? Had to pick up. Seems like a convenient excuse because you all have “new drivers”. Have been loyal customer for over seven years and service for pickup up/drop off continues to decline.
Business response:
Hi, Don. Firstly, thank you for sharing your thoughts, feedback good or bad is very valuable to us. While we are training drivers at the moment, it is no excuse for the lack of communication you felt, and we are deeply apologetic for that. As we work on the new adjustments to the delivery routes, we greatly appreciate your understanding and patience. Again, we are sincerely sorry for the inconvenience this has caused you. For further questions or concerns please feel free to reach out to info@balfurd.com. Thank you. -The Bal... read more
My white jacket was completely cleaned after I got black ink on it. The service at the counter was very curteous.
Business response:
Thanks so much, Lynn! We appreciate you taking the time to leave us a review. Hope to see you in again soon! -The Balfurd Team
I was not told that you wouldn’t accept cash until I arrived to pick up my dry cleaning, and I was referred to a tiny sign by the counter indicating you did not want cash. I had only brought cash with me, so the worker said that he would accept the cash, but would not give me any change back. So what is the point of this policy? Hypocrisy!
Business response:
Hi, Christian! We do not have a cash drawer, hence why we could not provide change. We are accepting card and checks, if you would like to pay with cash please call ahead and ask for your total to bring exact change. Sorry for any inconvenience this caused you. Please email info@balfurd.com or call with any questions or concerns. Thank you. -The Balfurd Team
I asked for all but one of my pieces to get military press and not all were done properly. I also asked for my name to be changed in the system and that still has not been amended.
Business response:
I'm so sorry the military pressing was not done correctly. At your convenience please bring them in for a free re-do so we can fix them for you. As for your name I have "Millisock, Aevry" if this is incorrect please email us at info@balfurd.com and I will have it changed before your next visit. You can also email any questions or concerns regarding the free re-do on your military items. Thank you. -The Balfurd Team
You got a lipstick stain out of an expensive dress! Great job.
Business response:
Thank you, Sandra! We're so happy we could get that stain out for you! -The Balfurd Team
Credit card machine was not process needed to leave my credit card with quest services
Business response:
Hi, Lisa! We apologize, our system was down when you were visiting the store. If you are ever uncomfortable with us taking credit card information down to process when the system is back up, you are more than welcomed to pay with exact change in cash, use a check, or ask us to call you when our system is back up so you can pick-up and pay with card while in store. Sorry again for the inconvenience of our system being down! If you have any questions please email info@balfurd.com. -The Balfurd Team
Dry cleaning is more expensive than NYC. Doesn’t make any sense. They also will tell you when you drop off your clothes they’ll do their “best” to get the stains out. If I am paying over $10 per item to get dry cleaned you shouldn’t say you’ll do your “best” you should be upfront with customer about what you can and cannot do. Because sometimes they don’t take out all the stains and you still end up paying, for my most recent order was $40 for dry cleaning 2 items. I recommend people dry clean somewhere where it isn’t so exp... read more
Business response:
We're so sorry you were surprised by our pricing, Natalia. We will happily give you a price quote when you drop off your items. We're not a discount cleaner (as many city cleaners are) and our mission is a high standard of service, community involvement/support and providing our team a fair/living wage and benefits. If price is your ONLY consideration, we may not be the cleaner for you. Please reach out to us at 814.237.7661 or info@balfurd.com if we can answer any questions. -The Balfurd Team
My comforter was ruined. However, the service was good.
Frequently asked questions about Balfurd Cleaners
How is Balfurd Cleaners rated?
Balfurd Cleaners has a 4.7 star rating with 3,239 reviews.
When is Balfurd Cleaners open?
Balfurd Cleaners is open now. It will close at 7:00 p.m.