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Nu-Yale Cleaners
- Dry Cleaning
- Louisville, KY
About this business
Location details
2515 Grinstead Dr, Louisville, KY, 40206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 6:00 p.m. | |
| Tue | 11:00 a.m. to 6:00 p.m. | |
| Wed | 11:00 a.m. to 6:00 p.m. | |
| Thu | 11:00 a.m. to 6:00 p.m. | |
| Fri | 11:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
It may end up being a 5, but I'm missing one of the 2 items I sent for cleaning! Please give me a call: 502-596-6217.
They ruined my favorite coat! When I called the corporate office, the person I spoke with was absolutely rude, condescending, and could have cared less I had been a customer for over 10 years. I have since used a new dry cleaners. Its not so much about the coat, but the way I was treated by person in the store and at corporate office.
Business response:
Hi Edward, We apologize for your experience. We don't have any orders from you since 2015. With the amount of time that has passed, it's unlikely we can do anything about addressing this issue at this point. Thanks. Nu-Yale Cleaners.
Nu-Yale does not stand behind their work. Recently my wife noticed that the blouse she had cleaned still had a large noticeable stain. We returned it in the original plastic and requested that it be recleaned. Since it was longer than thirty days Nu Yale refused. I am sure many items are cleaned and put away in a closet not to be taken out until a special occasion. If that occasion is over 30 days, you are out of luck. On this last trip, I spent $134 on dry cleaning. So for the sake of $10.34, Nu Yale has lost thousan... read more
Business response:
Hi Daniel, We apologize for your recent experience. The store manager will be giving you a call address this issue. We should be able to re clean that for you even though we have a 30 day policy that is very common among dry cleaners nationwide. If this policy was not in place, people would continually wear items and want them re cleaned for free. Also, its best not to leave/store items in the plastic bags after cleaning. The poly bags from dry cleaners do not allow the garments to breath and can let off fumes over lon... read more
We WERE long time customers. NO MORE! Very convenient location, very positive results. My husband took his motorcycle coat to be cleaned. It was brown leather when he dropped it off, and now it's grey. I didn't recognize it when he sent me a picture. That's not really the issue. Mistakes happen. As we have been long time customers, I assumed we would be made whole for their error. Unfortunately I was mistaken. They are claiming the coat looked that way upon dropping it off. Harley Davidson even did the customer courtesy t... read more
Very spotty service. Prices were increased inexplicably and I was simply told there was nothing they could do about it. This company is not very concerned with keeping business - we have taken our dry cleaning business elsewhere.
The service was non-existent. For the second Thursday in a row, the scheduled pick-up/drop off of clothes simply did not occur. My phone call and voicemail message to "customer service" was never returned or acknowledged. Thus no notice, no apology, and no offers to make up for the inconvenience. Not even the courtesy of a reply. I'm being forced to research other dry cleaning options since these problems show no sign of being abated.
Business response:
Hi Tony, We apologize for the issues and thanks for alerting us. Your route driver says he's had trouble getting accessing into your building recently. The Route Manager, Debbie, will you to clear things up and make sure future communication is correct. I will give you a $20 credit to your account for your troubles. We hope to get this resolved soon. Nu-Yale Cleaners
$75 for shoe repair...didn't even include shoe cleaning, which was priced expensively as well at $20. Also, who wants their dry-cleaner to clog up their email asking for feedback everytime they use their service.
Lately the pressing of shirts has been poor. I returned today 4 of the men's shirts in my order due to poor pressing. This has happened several times in the past few months.
I went in to drop my clothes off at the Bardstown rd store on 9-17-16, and once the counter girl finally woke up and came to help me and the others waiting, she was extremely rude like she was doing us a favor. Plus she was dressed in her pajamas i mean is this her job or where she lives? After I decided to not leave my clothes after a threat that she would just keep them or sale them out the back door if I didnt like how she ran her store. I would never recomend that store to anyone I was so unimpressed. DO NOT TAKE YOUR CL... read more
Frequently asked questions about Nu-Yale Cleaners
How is Nu-Yale Cleaners rated?
Nu-Yale Cleaners has a 4.4 star rating with 1,490 reviews.
When is Nu-Yale Cleaners open?
Nu-Yale Cleaners is closed now. It will open at 10:00 a.m.