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Memories Gown Preservation - Houston, TX
- Dry Cleaning
- Houston, TX
About this business
Location details
5747 Glenmont Drive, Houston, TX, 77081, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The dress looks great but the box was dented. I sent it back, it still has crease lines I don’t think they did a thing to it. The corner is dented. I thought I’d be able to display it but I guess not.
Business response:
Try as we might, sometimes we just don’t meet your expectations, Caroline. For that, we offer our deepest apologies, and we’ll be contacting you shortly in the hopes we can make it up to you.
First off I asked for someone to get back to me a while ago, nobody has. The first problem, my dress was delivered to another person. Once it finally got to me. The box was completely damaged and the protective plastic viewing spot doesn’t fully stick to the box. So clearly not preserved. I’m so frustrated, no one is responding to me.
Business response:
We can’t stand the fact that we let you down, Tayler. We’ll be reaching out to you in the hopes we can make it up to you.
Hello, I keep receiving email asking to review my gown preservation. My gown is still not delivered. I'm starting to get afraid that it either wasn't sent or is lost. Can someone please help?
Business response:
We hear you loud and clear, Tahleen. Now we want to know more. We’ll be reaching out to hear what went wrong and how we can help!
Has the dress been sent back?
I liked the idea of sending it away and having it shipped back to my house all done. I included my garter to be preserved with the dress. For some odd reason, they placed the garter as a belt around my dress, attached with ribbon that didn’t even match my dress. My dress never had a belt (a line style) and now the garter is placed to look like one. I feel like it ruined how my dress is supposed to look. I will be calling to have it redone.
Business response:
We have no excuses, Morgan. We only want to make things right, as a one-star review is something we do not take lightly. Let’s talk about it and see how we can be better for you in the future.
You guys sent my gown with the wrong personalization. The options I got were to send back or get a full refund. I have twin newborn daughters, and It was not convenient to go back to ups. Some other sort of compensation should have been offered for the inconvenience.
Business response:
Our customers mean the world to us, and we simply will not accept anything less than your complete satisfaction. Please let us know how we can improve!
The waist band is awkwardly put above the waist seam. There is the seam, then above that a ribbon maybe? then the waistband above that. Looks awful. Also it's disappointing that the veil is covering the entire dress. It has beautiful lace on it but that doesn't even show, it's just the plain tulle covering the front of the whole front of the dress. I'd like to send a picture if I could.
Business response:
We are so sorry, Deedee. We want to get to the bottom of whatever happened that caused you to give us a one-star review, so we’ll be reaching out to you shortly.
My name is Heather and made many calls about my dress. I paid for signature confirmation to make sure me or my husband would receive the dress when it came back and not just left outside. This company said it was delivered and signed for. I asked them “by who? And can we compare signatures” they said they would investigate it and call me back. It’s been over 3 months now and no return call WHERE IN THE $@&#% IS MY DRESS?? I am expecting something to get done or I am taking this company to court!
Business response:
We can’t stand the fact that we let you down, Heather. We’ll be reaching out to you in the hopes we can make it up to you.
A large black hair was found on the front of my dress, and I don’t have black hair... Because it was sealed there was no way for me to remove the hair. So I ended up taking it to David’s and the manager helped me contact the company to send it back to get recleaned. I was really excited to see how my dress would turn out. So you can imagine my disappointment when I opened it up and found the hair. Receiving my dress like that made me question how well it was actually cleaned. Throughout the process though, Lori from David’s ... read more
Business response:
Oh no! We clearly have not given you the experience you deserve, Hallie. We apologize if we let you down, and we’ll be reaching out soon to see what went wrong.
Frequently asked questions about Memories Gown Preservation - Houston, TX
How is Memories Gown Preservation - Houston, TX rated?
Memories Gown Preservation - Houston, TX has a 4.6 star rating with 14,097 reviews.
When is Memories Gown Preservation - Houston, TX open?
Memories Gown Preservation - Houston, TX is closed now. It will open at 8:00 a.m.