Memories Gown Preservation - Houston, TX

Janelle B. 

on ReviewMyDryCleaner

5 years ago

I received my dress and it is damaged! You can see right through the viewing window that part of the lace from my corset was ripped! I would like for someone to call me so it can be repaired without any charges or a refund. 

Bailey K. 

on ReviewMyDryCleaner

5 years ago

Dress looked fine, nothing special really. My married name was spelled wrong, which is a huge bummer, so there’s that. 

Bradford S. 

on ReviewMyDryCleaner

5 years ago

Dress has come back wrinkled 2 times. 

jessica r. 

on ReviewMyDryCleaner

5 years ago

my box must have been dropped because there a broken dented corner. it doesnt look nice. the dress looks nice. fyi the bigger box that it xame in was dented. so it was dented before it was shipped 

Patty G. 

on ReviewMyDryCleaner

5 years ago

I called you and left message but never received a call back. I had asked for dress to be cleaned not preserved since we plan on selling it. In your FAQ page it said the dress would be returned in a garment bag. I received it in the preservation box with certificate which says the dress is attached to the bust form and should only be removed by one of your gown specialists. Could someone please give me a call. Please let me know also by email what phone number you will be calling me from. I don’t answer numbers I do not kn... read more

Julie K. 

on ReviewMyDryCleaner

5 years ago

The process was disappointing. I sent my dress to be cleaned. It was mailed back to me with most of the stains still present. I called to ask about this and was offered another label to ship the dress back to have it re-cleaned. After Memories received the gown back, I got a call saying that they did not want to try to clean the stains again due to the nature of the fabric. I'm out $200 and still have a dirty dress. 

Joyce S. 

on ReviewMyDryCleaner

5 years ago

Mailed my dress to the wrong location , good thing I got a call , you have to realize those are our memorys we don’t get back if it’s screwed up , took months to get my dress back , then I only got texts to call back everytime I called there was NOBODY THERE TO ANSWER MY CALLS, only voice mails , worst customer service ever! If I’d do it all over again I’d get it preserved local not sent all the way to Texas where I had no access to it if ever again in my life, literally stressed myself for months over a dress that was over ... read more

Megan 

on ReviewMyDryCleaner

5 years ago

The actual cleaning of the dress was great! I bought the dress pre-owned and stains from the previous owner were gone! However, the dress has a corset back and the tie used to lace up the back was not returned. I contacted the company as soon as they were open, and I was told I would receive an email by the afternoon. Two days later, I heard nothing. I called back again with no answer, and I left a detailed message to call me back with an update. Another day later I called, and the customer service agent knew my case but sta... read more

Caitlin T. 

on ReviewMyDryCleaner

5 years ago

Well I received multiple texts asking about my payment. I called multiple times and left voicemails with my name and number and never got a response. If they did call back they never left a voicemail or anything. When I finally received my order the personalization on the box was WRONG. I was not very happy about that. This is a memory that I would like for generations and now it’s the incorrect date. So long story short, not very happy with the customer service I received.