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Memories Gown Preservation - Houston, TX
- Dry Cleaning
- Houston, TX
About this business
Location details
5747 Glenmont Drive, Houston, TX, 77081, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
You sent a survey to the wrong E-Mail address. You should do a better job at confirming the contact information of your customers.
Business response:
We can’t stand the fact that we let you down, Figment. We’ll be reaching out to you in the hopes we can make it up to you.
My dress came back in box wrinkled and uneven in box
Business response:
We hear you loud and clear, Dana Love. Now we want to know more. We’ll be reaching out to hear what went wrong and how we can help!
The first time my wedding dress came back boxed in a nice tightly shut box but the plastic wrap has breaks around the corners. I talked with a nice lady who sent a shipping label via email to send the dress back. I got my dress back today and it is in worse shape than the first time. The box is not fully shut and the plastic wrap is sloppy. The ticket on the back said my dress was repackaged by an expert but I don't think an expert would sent such poor work out. I am debating on whether to send it back for a third try, ... read more
Business response:
While it’s true that everyone makes mistakes, whatever we’ve done to earn a one-star review is unacceptable and we’ll be reaching out to you soon to see how we can make it up to you.
My dress wasn’t packed properly in the box. The top part of the dress is all scrunched up at the top. If I would have known everything is a extra charge including a sash that comes with the dress I wouldn’t have ordered it.
I paid for the upgrade that was supposed to include everything, then was told I had to pay another $20.00 to have the veil cleaned and an additional $20.00 to have my daughter's name printed on the box. As your company already had the veil, what choice did I have? I have no idea what the dress looks like, if it was actually cleaned as it is shrink wrapped and opening the box voids the guarantee. Additionally, after I had sealed the box, to mail it to you, I discovered the company is in Houston Texas. My daughter lives in P... read more
Business response:
Angie, we strive to provide you with the best possible dry cleaning services possible. It is clear we have not lived up to those high standards, and for that we are sorry. We will be getting in touch with you shortly to see how we correct the situation.
I paid for personalization on the box and did not get any.
Business response:
We stive to provide the best experience we can to all our customers every time they use our services. Clearly, we fell far short of that goal with you. Please accept our apologies and know that we’ll be contacting you shortly to see how we can make it right.
First, you out my wedding date on the box wrong. Second, didn’t put my and my partners name on the box as requested.
Business response:
Oh no! We clearly have not given you the experience you deserve, Kristen Shannon. We apologize if we let you down, and we’ll be reaching out soon to see what went wrong.
Already did review check your emails
I feel like you could have done a better job cleaning the beads on the dress. They are yellow now and I thought the box would be a little nicer. I was very disappointed .
Business response:
We have no excuses, Miriam. We only want to make things right, as a one-star review is something we do not take lightly. Let’s talk about it and see how we can be better for you in the future.
Frequently asked questions about Memories Gown Preservation - Houston, TX
How is Memories Gown Preservation - Houston, TX rated?
Memories Gown Preservation - Houston, TX has a 4.6 star rating with 14,098 reviews.
When is Memories Gown Preservation - Houston, TX open?
Memories Gown Preservation - Houston, TX is open now. It will close at 5:00 p.m.