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Memories Gown Preservation - Houston, TX
- Dry Cleaning
- Houston, TX
About this business
Location details
5747 Glenmont Drive, Houston, TX, 77081, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Box was very boring and unprofessional looking. i had a different dress done through a different copy. Price was the same. Box was elegant and pretty. Very disappointed in how the box looked. Wish i would have chosen a different place to do it
Business response:
Corrie, we strive to provide you with the best possible dry cleaning services possible. It is clear we have not lived up to those high standards, and for that we are sorry. We will be getting in touch with you shortly to see how we correct the situation.
Well you sent me another woman’s dress first — then mine came two weeks later. We paid for a display case that is now unavailable and you wouldn’t refund it but would give us a pink one. So we had to take another woman’s dress back for you all to fix the error and it makes us question a lot about your practices. Will not recommend.
Business response:
We stive to provide the best experience we can to all our customers every time they use our services. Clearly, we fell far short of that goal with you. Please accept our apologies and know that we’ll be contacting you shortly to see how we can make it right.
I have already messaged the company once about my problems and got no response. Missing jacket, veil carelessy put into the box, and misspelled November to say Noverber....i would love these issues to be resolved somehow...my dress was custom made and irreplaceable. I paid for premium package and do not feel that i can trust this company to properly handle whats left of my dress.
Business response:
We can’t stand the fact that we let you down, Heather. We’ll be reaching out to you in the hopes we can make it up to you.
Well...I had to send my dress back, due to my middle name being spelt incorrectly. Got my dress back, and guess what...my middle name is still wrong.
Business response:
We hear you loud and clear, Jasmyn Nycole. Now we want to know more. We’ll be reaching out to hear what went wrong and how we can help!
Flower girl dress was sloshed around inside box once arrived. Wedding dress did not look evenly laid out inside box. Garter was placed in a weird position on top of dress. Overall, did not look great but luckily I am not choosing to ‘present’ this anywhere in the house. Both will only be stored.
I’ve called several times to speak with Priscilla regarding the customization. This is the 2nd time they have messed up the writing on the box. I’ve yet to receive a call back to resolve this issue. Highly upset about this.
Business response:
Try as we might, sometimes we just don’t meet your expectations, Toni. For that, we offer our deepest apologies, and we’ll be contacting you shortly in the hopes we can make it up to you.
I received my dress on September 19, 2020 and it was beautiful in the box. The writing on the outside of the box was wrong. My information on the front was incorrect. I contacted Gown preservation and they ask me to send the item back and they would be sending me a shipping label. Two week later I have not received a label so I contacted David's Bridal and they stated they would be sending me a label. I have not received it yet. I am going to call again tomorrow October 2 as this is ridiculous. It should not take 3 weeks fo... read more
The front of the gown isn’t flat it’s pucker up.
My name is spelled wrong on the box and the wording is not centered.
Business response:
While it’s true that everyone makes mistakes, whatever we’ve done to earn a one-star review is unacceptable and we’ll be reaching out to you soon to see how we can make it up to you.
Frequently asked questions about Memories Gown Preservation - Houston, TX
How is Memories Gown Preservation - Houston, TX rated?
Memories Gown Preservation - Houston, TX has a 4.6 star rating with 14,098 reviews.
When is Memories Gown Preservation - Houston, TX open?
Memories Gown Preservation - Houston, TX is open now. It will close at 5:00 p.m.