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Memories Gown Preservation - Houston, TX
- Dry Cleaning
- Houston, TX
About this business
Location details
5747 Glenmont Drive, Houston, TX, 77081, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
well it was not how they told me how it was gonna come it came in a white plain box . also I ask for It to be detail with my name on it and it’s has not name date nothing .
Business response:
We have no excuses, Rosemary. We only want to make things right, as a one-star review is something we do not take lightly. Let’s talk about it and see how we can be better for you in the future.
I really cannot give a comment - the gown came back wrapped up. If i unwrap it to check how the cleaning is, then it is no longer preserved. So this is really not a great thing to ask feedback on.
I purchased a premium wedding dress preservation service through David’s Bridal. The first time my dress was returned to me, there was visible dirt on the lace of my veil as seen through the window of the storage box and a hair under the plastic wrap. Very unsightly to display to others and my husband was surprised the dress was returned to me like that. I sent the dress back and it was returned to me with the beautiful lace of my veil now hidden from view which is a disappointment and causes me to suspect that Memories does... read more
Business response:
Oh no! We clearly have not given you the experience you deserve, Salome. We apologize if we let you down, and we’ll be reaching out soon to see what went wrong.
Honestly the dress looks beautiful but there was a big black hair sealed between the box and the plastic right in the window where you see the dress
Business response:
Brittany, we strive to provide you with the best possible dry cleaning services possible. It is clear we have not lived up to those high standards, and for that we are sorry. We will be getting in touch with you shortly to see how we correct the situation.
email to wrong person/ remove!
Business response:
We are so sorry, B. We want to get to the bottom of whatever happened that caused you to give us a one-star review, so we’ll be reaching out to you shortly.
Didn’t get any email confirming they received items? Box has string around my dress that doesn’t look right ? Barely can see my vail. Box must of messed up the placement because the dress has big wrinkle inside.
Business response:
We can’t stand the fact that we let you down, Noelle. We’ll be reaching out to you in the hopes we can make it up to you.
The front of the gown is flipped/folded up in the middle. I cant get it to unflip. Any ideas? (& can I change my review once we get it fixed?
Business response:
We stive to provide the best experience we can to all our customers every time they use our services. Clearly, we fell far short of that goal with you. Please accept our apologies and know that we’ll be contacting you shortly to see how we can make it right.
There was a black thread in between the dress netting and liner and the box was slightly torn. I called and they sent a shipping label. They said it would be done right which I appreciate. Just waiting to get it back.
Business response:
Try as we might, sometimes we just don’t meet your expectations, Tracy. For that, we offer our deepest apologies, and we’ll be contacting you shortly in the hopes we can make it up to you.
I purchased a premium wedding dress preservation service through David’s Bridal. The first time my dress was returned to me with visible dirt on the lace of my veil in the window of the storage box and a hair under the plastic wrap. I had it sent back and it was returned to me with the beautiful lace of my veil now hidden from view which is a disappointment and I suspect they didn’t even clean the veil and deliberately arranged it so I can’t see this...which makes me wonder if the gown was even cleaned either. I won’t bother... read more
Business response:
Our customers mean the world to us, and we simply will not accept anything less than your complete satisfaction. Please let us know how we can improve!
Frequently asked questions about Memories Gown Preservation - Houston, TX
How is Memories Gown Preservation - Houston, TX rated?
Memories Gown Preservation - Houston, TX has a 4.6 star rating with 14,097 reviews.
When is Memories Gown Preservation - Houston, TX open?
Memories Gown Preservation - Houston, TX is open now. It will close at 5:00 p.m.