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Memories Gown Preservation - Houston, TX
- Dry Cleaning
- Houston, TX
About this business
Location details
5747 Glenmont Drive, Houston, TX, 77081, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I would like someone to contact me regarding a refund for personalization that was not done.
Business response:
We hear you loud and clear, Tiffany. Now we want to know more. We’ll be reaching out to hear what went wrong and how we can help!
The box is poorly put together the shrink wrap is not airtight there’s a strap around my dress that looks really tacky my dress was moves all around the box Can’t even read the inspectors name on the back it’s in horrible writing so I just chose one that is close She didn’t fill out the back of the thing on the dress it doesn’t tell me anything about how my dress was done I’m really disappointed
Business response:
Oh no! We clearly have not given you the experience you deserve, Christina. We apologize if we let you down, and we’ll be reaching out soon to see what went wrong.
WHERE IS Memories Custom Gown Preservation Kit × 1, ORDER # 2331 since July 22, 2020!!???? Hello, I have been trying to call and email about the status of my order and you have been ignoring me? My order has been in "Processing" since July 22 and I am wonder why I haven't received any updates at all?
Business response:
While it’s true that everyone makes mistakes, whatever we’ve done to earn a one-star review is unacceptable and we’ll be reaching out to you soon to see how we can make it up to you.
My dress looks great in the box however I did not get the personalization that I ordered and payed for. When my dress was returned, it had no personalization. I then wrote a review and they called to have it sent back and fixed. I have now received my dress for the second time, after it has been “fixed”, and the personalization is still incorrect. My wedding day was very special to me and having my gown preserved was a priority. However this service is frustrating and disappointing. .
Business response:
We have no excuses, Hannah. We only want to make things right, as a one-star review is something we do not take lightly. Let’s talk about it and see how we can be better for you in the future.
The gown was clean, but I had several rows of sequins that I am positive were not missing on my dress prior to sending in. I would have noticed these gaping holes in the bodice. I am really upset you all ruined my dress, not something I expected when sending it in to be preserved and cleaned.
Business response:
Ashlyn, we strive to provide you with the best possible dry cleaning services possible. It is clear we have not lived up to those high standards, and for that we are sorry. We will be getting in touch with you shortly to see how we correct the situation.
My last name is spelled wrong on the box.
Business response:
We stive to provide the best experience we can to all our customers every time they use our services. Clearly, we fell far short of that goal with you. Please accept our apologies and know that we’ll be contacting you shortly to see how we can make it right.
I filled out the order form for a turqoise box, paid $70 for those extras, and you sent it to me in a plain white box. Not happy
Business response:
Try as we might, sometimes we just don’t meet your expectations, Rachel. For that, we offer our deepest apologies, and we’ll be contacting you shortly in the hopes we can make it up to you.
Hi my name is Claudia Gonzalez I received my package from memories gown preservation, and I'm really disappointed because my wedding dress box is completely ruin, its very disappointing, I need your help here are some pictures, I don't want a "refound" I want these done right!
Business response:
We are so sorry, Caudia. We want to get to the bottom of whatever happened that caused you to give us a one-star review, so we’ll be reaching out to you shortly.
This was my first time doing this and separating from my wedding dress and accessories. Things were really nice and pretty when I received my dress back the first time but I noticed my middle initial was not correct, so I sent it back to the company to be corrected. So then when I got it back from that, I noticed my veil was not in the package?.. So I called the next day after noticing my veil was missing left a voice mail and received a call back within a couple of hours and informed the rep who was so nice and helpful abo... read more
Business response:
Our customers mean the world to us, and we simply will not accept anything less than your complete satisfaction. Please let us know how we can improve!
Frequently asked questions about Memories Gown Preservation - Houston, TX
How is Memories Gown Preservation - Houston, TX rated?
Memories Gown Preservation - Houston, TX has a 4.6 star rating with 14,098 reviews.
When is Memories Gown Preservation - Houston, TX open?
Memories Gown Preservation - Houston, TX is open now. It will close at 5:00 p.m.