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Memories Gown Preservation - Houston, TX
- Dry Cleaning
- Houston, TX
About this business
Location details
5747 Glenmont Drive, Houston, TX, 77081, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Everything looks great except I paid to have my tiara/crown displayed in the box and it looks like it was just thrown in there. You can barely even see it on the side of the box.
You damaged my dress with the strap across a beaded belt and tore the straps away from the chest of the dress. The belt is also folded under itself. It looks awful. I’ve reached out several times and no one wants to handle the issue
Business response:
While it’s true that everyone makes mistakes, whatever we’ve done to earn a one-star review is unacceptable and we’ll be reaching out to you soon to see how we can make it up to you.
Didn’t hear back from them in a couple months and had to call. Apparently I had to pay for a service I didn’t request just because I packed it. They didn’t call or email to let me know because apparently they didn’t have my email and THEY DON’T CALL CUSTOMERS. WHAT IN THE HELL???
Business response:
We have no excuses, Stacy. We only want to make things right, as a one-star review is something we do not take lightly. Let’s talk about it and see how we can be better for you in the future.
THIS PLACE LOST MY DAUGHTER IN LAWS DRESS. LIED TO ME AND TO HER OVER AND OVER. MADE NO REAL EFFORT TO FIND IT AND NEVER ONCE APOLOGIZED!!!!
Business response:
We are so sorry, Janet. We want to get to the bottom of whatever happened that caused you to give us a one-star review, so we’ll be reaching out to you shortly.
I received the gown, and there is an obvious (small) plastic piece in the center. And some dirt on the plastic. I tried to reach out through your contact me on the webpage and received no response. Plus the cleaning is marked as "good," which I get, but WHY is it not "excellent?" I can only assume it's the dirt on the bottom, but it would be helpful to know. My wedding day was perfect, my wedding dress was perfect, and I expected to be able to look at a perfectly preserved gown, which I don't feel it is. Though it may not be... read more
Business response:
Our customers mean the world to us, and we simply will not accept anything less than your complete satisfaction. Please let us know how we can improve!
Not sure why i paid so much for gown preservation for you to only get it to "good" condition. Seems like a waste of time and money.
Business response:
Oh no! We clearly have not given you the experience you deserve, Cj. We apologize if we let you down, and we’ll be reaching out soon to see what went wrong.
I had paid an additional fee for the beads/stones to be fixed. But I see clearly through the box that one of them wasn’t fixed. So, I’m not sure then what that fee included then.
Business response:
Heather, we strive to provide you with the best possible dry cleaning services possible. It is clear we have not lived up to those high standards, and for that we are sorry. We will be getting in touch with you shortly to see how we correct the situation.
There was some sort of oil splatter on the box that Soaked through the plastic to the box almost soaked through to the dress. I had to remove plastic. Not sure if this happened during delivery so sorry if it did and it isn’t your fault. But now it’s not even sealed anymore. And I thought the plastic was supposed to hold up for 30 years and obviously didn’t.
Business response:
We can’t stand the fact that we let you down, Kelly. We’ll be reaching out to you in the hopes we can make it up to you.
My gown has wrinkles! Ups dropped it off on the porch during a flood. Thankfully it was wrapped in plastic. Cardboard box delivered in was ruined. Unprofessional
Business response:
We hear you loud and clear, Gena. Now we want to know more. We’ll be reaching out to hear what went wrong and how we can help!
Frequently asked questions about Memories Gown Preservation - Houston, TX
How is Memories Gown Preservation - Houston, TX rated?
Memories Gown Preservation - Houston, TX has a 4.6 star rating with 14,097 reviews.
When is Memories Gown Preservation - Houston, TX open?
Memories Gown Preservation - Houston, TX is closed now. It will open tomorrow at 8:00 a.m.