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Memories Gown Preservation - Houston, TX
- Dry Cleaning
- Houston, TX
About this business
Location details
5747 Glenmont Drive, Houston, TX, 77081, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I havent received my dress back but i keep getting asked to review...
Business response:
We are so sorry, Courtney. We want to get to the bottom of whatever happened that caused you to give us a one-star review, so we’ll be reaching out to you shortly.
The name was mispelled
The dress came back and was not presented well. The whole point is to have the dress in the box on display and it is not centered in the box, has the bra pads showing and loose threads on show.
Business response:
Oh no! We clearly have not given you the experience you deserve, Natalie. We apologize if we let you down, and we’ll be reaching out soon to see what went wrong.
I was disappointed when I received a “good” rating on my dress. The dress was never worn, only tried on for alterations. It sat in a waterproof garment bag for 2 months and then I shipped it off to be preserved. Expecting an “excellent” rating. Makes me wonder if you all just didn’t care and rated it however you wanted.
I have called and emailed trying to see if I can speak with someone in reference to my wedding dress being cleaned. Maybe I don’t understand the process but I have staining on the top of the dress which wasn’t there when I shipped the dress to your facility. Your guarantee states you will re-clean the item if not satisfied. I would like to please speak resolve this issue.
Business response:
Katie, we strive to provide you with the best possible dry cleaning services possible. It is clear we have not lived up to those high standards, and for that we are sorry. We will be getting in touch with you shortly to see how we correct the situation.
Have not received my dress yet.
There are a few spots or specks of yellow/orange on the front. I cannot tell which it is, but it is definitely visible:(
Business response:
We stive to provide the best experience we can to all our customers every time they use our services. Clearly, we fell far short of that goal with you. Please accept our apologies and know that we’ll be contacting you shortly to see how we can make it right.
Cleaning and how the dress is displayed inside the box was perfect. I didn't expect my dress to be displayed in a plain white box! When I purchased on the David's Bridal website it showed a pink box. If I would've have known, I would've just got it put in a garment bag.
The dress was set in an uneven position. I can not put it on display because it doesn't look pretty. I called the number on the back of the box on January 8th and left a message but haven't received a response.
Business response:
Try as we might, sometimes we just don’t meet your expectations, Amanda. For that, we offer our deepest apologies, and we’ll be contacting you shortly in the hopes we can make it up to you.
Frequently asked questions about Memories Gown Preservation - Houston, TX
How is Memories Gown Preservation - Houston, TX rated?
Memories Gown Preservation - Houston, TX has a 4.6 star rating with 14,098 reviews.
When is Memories Gown Preservation - Houston, TX open?
Memories Gown Preservation - Houston, TX is closed now. It will open on Monday at 7:00 a.m.