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Memories Gown Preservation - Houston, TX
- Dry Cleaning
- Houston, TX
About this business
Location details
5747 Glenmont Drive, Houston, TX, 77081, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Slow and fought with me for several weeks about paying an extra amount to the point my mother had to call (I’m a young adult) and the dress is okay but looks a little dark in my eyes. Maybe I’m just wrong.
Business response:
We are so sorry, Victoria. We want to get to the bottom of whatever happened that caused you to give us a one-star review, so we’ll be reaching out to you shortly.
My name is Areil, its on the paperwork. Yet you put my name as April on my box, text and email me as April!
Paid extra for the premium preservation and the box came printed with a serious typo
Business response:
Our customers mean the world to us, and we simply will not accept anything less than your complete satisfaction. Please let us know how we can improve!
You slept my name wrong on the box , instead of Mrs. Gulchuk it says Mrs, Guichuk
I’m pretty upset by it. It’s in a corner, and I don’t think I’ll ever display it. I had a beaded belt on the gown, and someone broke a jewel off. They tried gluing it back on (you can see the glue spiderwebs), but that failed, and now it’s missing a large jewel in the front. Plus the belt is laying sideways and isn’t displayed beautifully.
Business response:
Oh no! We clearly have not given you the experience you deserve, Kati. We apologize if we let you down, and we’ll be reaching out soon to see what went wrong.
I am pretty unhappy with how my gown was packaged. It is crooked in the box with one side of the bust stuffed more than the other and the bottom of the gown where the chiffon starts is all bunched up and just kind of stuffed in there and does not lay right at all. There are also multiple areas of the beading where there are loose strings hanging around where it appears the beads have come off. I can't open the package to rearrange the dress because that is part of the preservation process so I guess it just has to stay like ... read more
Business response:
Caylee, we strive to provide you with the best possible dry cleaning services possible. It is clear we have not lived up to those high standards, and for that we are sorry. We will be getting in touch with you shortly to see how we correct the situation.
You did a great job of preserving my wedding dress. I am happy with the way it looks in the preservation box!
The dress was not put in the box properly. The beaded belt is all out of the place. The veil is covering up the dress. The bra cups are coming out the front where you can see them
Business response:
We can’t stand the fact that we let you down, Hannah. We’ll be reaching out to you in the hopes we can make it up to you.
The sleeve on the dress is very dirty and it looks awful
Frequently asked questions about Memories Gown Preservation - Houston, TX
How is Memories Gown Preservation - Houston, TX rated?
Memories Gown Preservation - Houston, TX has a 4.6 star rating with 14,097 reviews.
When is Memories Gown Preservation - Houston, TX open?
Memories Gown Preservation - Houston, TX is open now. It will close at 5:00 p.m.