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Memories Gown Preservation - Houston, TX
- Dry Cleaning
- Houston, TX
About this business
Location details
5747 Glenmont Drive, Houston, TX, 77081, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Sent my dress to the wrong person in a wrong state
Business response:
We hear you loud and clear, Ashley. Now we want to know more. We’ll be reaching out to hear what went wrong and how we can help!
My dress is clearly wrinkled inside of the box. The dress has a built in belt that is half way folded on top of itself and is going to ruin the beadwork if I don’t take it out.
Business response:
We stive to provide the best experience we can to all our customers every time they use our services. Clearly, we fell far short of that goal with you. Please accept our apologies and know that we’ll be contacting you shortly to see how we can make it right.
I’m really unhappy with how it turned out. I sent my dress and tiara to be preserved and you can’t even see my tiara. My dress bodice looks strange, it does not look attractive at all it looks smooshed, and the top edges of the bodice are folded in a way that makes me concerned that they will become permanently misshaped. The clear wrap around the dress box is also very unattractive with lots of extra dropping off both of the top sides. Unfortunately the product I received doesn’t match the pictures you use to advertise you... read more
Business response:
Try as we might, sometimes we just don’t meet your expectations, Kelly. For that, we offer our deepest apologies, and we’ll be contacting you shortly in the hopes we can make it up to you.
I assumed that because this was a big business the quality would be top notch, but I didn’t feel that way when my dress came back. I noticed discoloration in a spot on the front where I don’t remember there being a stain to begin with. I was fully aware and accepting of the fact that my dress may not come back completely spotless, but was disappointed to see two spots still on the front. I was willing to look past this had my dress been displayed beautifully, but I was let down when I took the box out and saw the lining stic... read more
Business response:
Our customers mean the world to us, and we simply will not accept anything less than your complete satisfaction. Please let us know how we can improve!
My dress came back with a yellow stain on it! This stain was not there before I had sent my dress to be cleaned. I wore this dress for just a short ceremony due to Covid 19 and need to wear it again next year for my reception and now I have a stain. What’s worse is that I sent back the dress to have the stain cleaned since it was their fault and all they did was send it back to me and did absolutely nothing about it even though they told me to send it back! Absolutely upset about this!!!!
Business response:
While it’s true that everyone makes mistakes, whatever we’ve done to earn a one-star review is unacceptable and we’ll be reaching out to you soon to see how we can make it up to you.
I've sent in a comment already and haven't heard from anyone. I sent my dress in with 2 garters and my viel and only one garter and my viel came back with the dress. My dress looks beautiful but I'm still missing my other garter and really want it back. The certified inspector just says M.
Business response:
We have no excuses, Clover N.. We only want to make things right, as a one-star review is something we do not take lightly. Let’s talk about it and see how we can be better for you in the future.
My gown was a strapless satin floor length with a floor length lace overlay. When received gown back, barely any of the lace was showing. THAT was the main beauty of the gown and now that it is boxed and sealed there is no way to fix.
Business response:
Oh no! We clearly have not given you the experience you deserve, Karey. We apologize if we let you down, and we’ll be reaching out soon to see what went wrong.
Our last name was printed wrong, and still deciding if I even like the way it was put in the box
I send my dress and veil to be preserved and I asked for our names and our wedding date to be printed on the box in Sage Green. The first time I got it, the personalization was done in black with a bright yellow highlight. I sent it back to be fixed and it arrived incorrect again. This time it was a dark gray and the box was dented and looks like a it has been through the wringer. I called and left a voicemail and no one called me back. I have tried calling numerous times and it always goes to voicemail. At this point, I am ... read more
Business response:
We are so sorry, Shannon. We want to get to the bottom of whatever happened that caused you to give us a one-star review, so we’ll be reaching out to you shortly.
Frequently asked questions about Memories Gown Preservation - Houston, TX
How is Memories Gown Preservation - Houston, TX rated?
Memories Gown Preservation - Houston, TX has a 4.6 star rating with 14,098 reviews.
When is Memories Gown Preservation - Houston, TX open?
Memories Gown Preservation - Houston, TX is open now. It will close at 5:00 p.m.