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Kona Cleaners
- Dry Cleaning
- Costa Mesa, CA
About this business
Location details
333 E 17th St, Costa Mesa, CA, 92627, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I had my scrub tops hemmed. I got them on the day that was promised they would be done but the hemming on the back is uneven and some areas are even over an inch shorter compared to the front. Also I think I mentioned it when I came in, maybe I should have made it more clear, but the pockets in the front are so small because it wasn’t adjusted and moved up before hemming so they ended up like half of the original pocket size. I’m not happy with the results.
I dropped off a white shirt and black slacks for my son HS graduation when I picked up and went home my son got ready and the slacks were nicely pressed but nothing was done with shirt it was wrinkled and not pressed. Very disappointed :(
First time using it everything went smoothly. My second visit, everything started smoothly and then I got my invoice. The coupon I purchased weren't applied so I talked to the front desk and they said it would be taken care of. Still no credit has been provided. Other then this everything has been good.
I was promised that my items would be done on a Thursday, and then delivered on Friday, as they did not get delivered then. So I came in Monday, and was told they'd be delivered by 5:00. I waited until 6:30 that Monday with no delivery. I stopped by Tuesday and they just happened to be at your store. This was very stressful for me, as I have installers that were waiting on them.
I don’t think any one cares except the people you have working in the store. They are the only reason I came back as long as I did. They tried to get the part of the company that actually does the cleaning to do what was requested. I even filled out surveys only to have Dave Troemel contact me that he was out of the office and he would put me in touch with someone. That was March 7. Never heard back. This isn’t the first time I reached out to management and was blown off. You still charge me full price when the end result wa... read more
Unfortunately my coupon was not accepted after being purchased on Yelp. I was told to use after drop off and when we paid I was told to use prior to pickup. I would like to return once again but I’m quite discouraged.
Please open the store on time. People are on very tight schedules in the morning. Opening doors at 7:10 is unacceptable. This happens too often.
Botched cleaning multiple times over.
yesterday 4/20/2018 I came to your cleaners for a pick up, which I do every week. there was a customer before me, which I thought she was writing a check, But she was filling out the information paper. Your employee looked at me did not say anything just kept waiting for the customer to finish. then another customer came after me, she still did not say anything to either of us. I waited over 5 minutes and finally had to leave , I was on my lunch break and couldn't wait. This is not the first time something like this has ha... read more
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 15,740 reviews.
When is Kona Cleaners open?
Kona Cleaners is closed now. It will open at 7:00 a.m.