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Kona Cleaners
- Dry Cleaning
- Costa Mesa, CA
About this business
Location details
333 E 17th St, Costa Mesa, CA, 92627, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Happy with the cleaning. Not to pleased with the handling or not handling of repairs. I do have to thank the lady who helped me by crediting what i paid when i picked up my item to the amount that the repair is costing
Business response:
We’re seeing stars…three out of five, to be exact! While that’s not bad, we at Kona Cleaners - Fontana #24 of Kona Cleaners aim to provide five star service, every time. Let’s talk about how we can improve! We’ll reach out to you shortly.
The price for altering a pair of scrub pants is outragous $12.00 . A cleaners cross the street is changing $7.00.
Business response:
Try as we might, sometimes we just don’t meet your expectations, Denise. For that, we offer our deepest apologies, and we’ll be contacting you shortly in the hopes we can make it up to you.
Brought I. 2 sweaters, one with pearl trim the other with studs. Was told they may get damaged. Had to sign a waiver. They both turned out great!
Business response:
Thanks Marilyn! We give YOU a 5 star rating as a customer! Hope to see you again soon at Kona Cleaners - Limonite #23.
Finally starch my husband likes!
Business response:
Kona Cleaners - Rose #12 strives to provide the best experience we can every time you use our dry cleaning services, and reviews like this make it all worth it. Thanks Martha!
You guys don’t pick up or drop off.... I had to call to track down a delivery on a Saturday that I needed for work 2 weeks ago. I then left the bag out on Friday for the Friday pick up (I got an email and text you were coming) nobody showed. I called on Saturday and got no call back. I took the clothes somewhere else.
Business response:
We are so sorry, Jay. We want to get to the bottom of whatever happened that caused you to give us a one star review on , so we’ll be reaching out to you shortly.
I have been using this location for about a year now and for some reason it always seems like they find something to charge extra on. I take the same shirts for launder and press every time, but every trip I find one that has been separated and dry cleaned, my total is always more than expected. Is there a way I can avoid this from happening? I always mention that my laundry is for launder and press but it does not seem to matter.
Business response:
While we try to provide unbeatable dry cleaning services every single time, sometimes we fall short of the mark. If we let you down in any way, Ruben, we apologize, and someone from Kona Cleaners - Limonite #23 will be reaching out to you to see how we could have served you better!
I brought in a queen cotton duvet cover to be pressed only and when I went to pick it up I was extremely upset that you charged $45 plus!!!! I have taken it to several other cleaners and no one has charged more than $25 I will never return and will be sure to let my friends know the ridiculous fees!
Business response:
We can’t stand the fact that we let you down, Nan. We’ll be reaching out to you in the hopes we can make it up to you.
The prices were completely outrageous
Business response:
We can’t stand the fact that we let you down, Jennifer. We’ll be reaching out to you in the hopes we can make it up to you.
Never return calls or emails
Business response:
Kona Cleaners - Master - OC & Inland Empire strives to provide the best experience we can to all our customers every time they use our services. Clearly, we fell far short of that goal with you. Please accept our apologies and know that we’ll be contacting you shortly to see how we can make it right.
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 16,041 reviews.
When is Kona Cleaners open?
Kona Cleaners is closed now. It will open at 7:00 a.m.