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Kona Cleaners
- Dry Cleaning
- Costa Mesa, CA
About this business
Location details
333 E 17th St, Costa Mesa, CA, 92627, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I wrote you a while ago about the very poor quality of my last order picked up. shirts & pants more wrinkled then when I dropped off And of course I paid way to much for the sub-par quality for too long
Business response:
The occasional bad review might be unavoidable, Paul Di, but that doesn't mean won't do everything in its power to make it right. We'd like to hear what happened! We'll reach out shortly.
The assistants at the cleaners were fine. It's the pricing that is crazy. Way too expensive. I brought in a women's simple blouse and sweater. When I picked it up, the cost was $16.05 for 2 simple items! That's $8.00 each item. I won't be returning.
Business response:
We have a motto, Debbie, that anything less than five stars on is worth having a conversation over. After all, we're always striving to improve. We'll reach out to you soon to hear your thoughts.
You damaged a piece of my clothes and refused to do anything about it
Business response:
Hello Gregory, I'm sorry to hear you are displeased with our resolution. If you wish for us to look at your garment again, please feel free to drop it off. We can re- open our investigation. I see your items were picked up about two months ago- would you please let me know which item is in question? Thank you!
Terrible experience with them closing a location, losing clothes, going to pick up clothes and they were all covered in a fine dust that got all over my hands and the person helping me and they acted like it wasn't a big deal.
Business response:
Kona Cleaners doesn't take one star reviews on lightly, Preston Strait. Your satisfaction is our top priority. Let's talk about what your experience was and how we can better serve you in the future.
Very dissapointed by alterations performed by your tailor. This is the second time that your tailor doesn't do a good job.
Business response:
A one star review on sends us a message, Haydee. It tells us that we need to do better. We'll be reaching out to find out how we can serve you better in the future.
After my delivery I will no longer use Kona
I went to pick up my clothes and there was a fine black dust all over all of my pickups. It was on the plastic wrap and on some shirts and got all over my hands and the person assisting me. It even got on my car. The only offer of recompense was to redo the shirts that had it on it directly. This happened after you closed the location I'd been frequenting and changed hours with no notification during the last week and lost multiple orders that had to be tracked down.
Business response:
We owe our customers everything, Preston, and it just wouldn't be Kona Cleaners if we didn't try everything we could to fix things when we let them down. You'll be hearing from us soon!
Hi there, Oscar from Orange County was very helful when I ask him for the delivery of my items to my place. I paid for my items and wait until the delivery tomorrow morning, tursday, November 23rd, 2021. Also, thanks to Dave and your staff for keeping my items for 20 months. I do not know if it was Oscarr or Oscar RAMIREZ who helped me tough ! Sincerely. Thierry VONGEY
The job was to dry clean two, cotton curtain panels. They came back with rust stains. While you were redoing them, I discovered I could buy new curtains for less than I was charged ($60.00!) to clean these panels. So, I bought new curtains. A $60.00 charge to clean two curtain panels was certainly not a good value.
Business response:
We've had a bit to think about it, and we're just not satisfied with three out of five stars on , Keven. We'll contact you shortly to see how we can serve your dry cleaning needs better in the future!
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 16,041 reviews.
When is Kona Cleaners open?
Kona Cleaners is closed now. It will open tomorrow at 7:00 a.m.