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Kona Cleaners
- Dry Cleaning
- Costa Mesa, CA
About this business
Location details
333 E 17th St, Costa Mesa, CA, 92627, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
You are very close and convenient store for me .. we started using it .. but we have come up to the conclusion that your prices are RIDICULOUSLY HIGH!!!! Even with using organic cleaning ! The other day I gave 2 dresses and they asked for 70$????? 😳😳😳 We have loads of cloths every week but unfortunately with your prices it’s an insult to our intelligence.. we feel like it’s a rip off !
Business response:
Hello, We're sorry to hear that you feel this way! We certainly don't want that. We strive to make our pricing competitive and offer coupons online and our app. I notice that you've used those in the past and would like to invite you to use them on all of your visits. When dresses are priced that way, they are usually either formals or couture brands that are processed very differently from regular garments. I would love to discuss this with you over the phone as well and will be reaching out. Thank you for being a custome... read more
Pants did not have the center crease I requested
Business response:
We have a motto, Carol, that anything less than five stars on is worth having a conversation over. After all, we’re always striving to improve. We’ll reach out to you soon to hear your thoughts.
I was quoted $30 for a dress, so I didn’t leave it to be cleaned. Out of my 3 pairs of pants, one was brand new and ruined. The leg looks melted. There’s a strange pattern burned into the fabric and the seams are discolored now.
Business response:
Oh no, Serena! We don’t know what went wrong, but something clearly did, and we want to get to the bottom of things. We’ll be contacting you to find out!
you still cannot crease jeans as requested after all these years. i’m finally done with Kona.
Business response:
John, I am really sorry to hear this. I just understand your frustrations you are having. I appreciate you bringing this to my attention. I will work to find a solution for this on going issue. Thank you so much for letting me know Sincerely Dave
poor customer services, failed to inform if the price for 3 cotton tee shirts, surprised at the cost almost 20 for 2 cotton shirts. Absolutely ridiculous. Will never use again , Shirts/blouse terrible. Would not reco.mend to family or neighbors even though it is 1 mile from home. poor quality for the price charged.
Business response:
Thanks, Betty! We’re curious, how could Kona Cleaners have provided you with a better dry cleaning experience? We’ll reach out soon to get your feedback!
There is hidden cost beside the cost of cleaning dealt with. One shirt $2.50 thence became twice for 4 shirts , that was so
Business response:
Oh no, Daniel! We don’t know what went wrong, but something clearly did, and we want to get to the bottom of things. We’ll be contacting you to find out!
Brought to your shop 8 long sleeves shirts deal $ 2,50 for 1 shirt; ur staff clean first and phoned me that total charges was abt 37.5 $ ; she supposed to phone me first and performed the job; after argued I paid 26,5 $ ; so I decided not to see ur shop . Thank ya
I will not be returning to your shop. Remove me from any of your advertisements immediately.
Business response:
Oh no, Nancy! We don’t know what went wrong, but something clearly did, and we want to get to the bottom of things. We’ll be contacting you to find out!
IM SO BUMMED. I had two bags of laundry and asked that all the contents of one of the bags be hung to dry because they can’t go in a dryer of any kind and the people were so nice and looked into it and the guy said yeah ok we can hang those up. So I thought, cool. BUTTT I guess they didn’t keep the clothes separated because they dried ALL my pants in a dryer, which were all put in the please-hang-dry trash bag. My FAVORITE PAIR OF JEANS, FAVORITE work pants, and *only* pair of linen pants were shrunk and now I can no longer ... read more
Business response:
A one star review on sends us a message, Megan. It tells us that we need to do better. We’ll be reaching out to find out how we can serve you better in the future.
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 15,582 reviews.
When is Kona Cleaners open?
Kona Cleaners is open now. It will close at 8:00 p.m.