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Kona Cleaners
- Dry Cleaning
- Costa Mesa, CA
About this business
Location details
333 E 17th St, Costa Mesa, CA, 92627, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I dropped off 14 shirts for ironing only, they used to charge me 2.80 ea, so I asked the lady 3 times(her name is Ana) if they were going to charge me the same and she said yes the 3 times after checking the barcodes on 4 different shirts, 15 minutes later she calls saying that they cannot charge that price and the new price would be 5.20, I got really upset because I asked her THREE times, the least she could have done was honored the price for this time but she and the other lady with blue hair were super rude and couldn’t... read more
Business response:
Hello, I am sorry you didn't have a great experience. Ana was wrong in saying yes to the original cost. A laundered shirt is pressed wet and must have been washed prior to pressing so that it does not end up wrinkled. We are unable to process these in the way you requested and our staff has been alerted about that but Ana didn't receive the memo. Michelle was apologetic to you and tried to explain that in- store but I understand if you were too upset to receive that from her. Once we realize a mistake was made and are able t... read more
You are an amazing cleaner but I did not like how you have the fish tank inside the location on 17th St. In Costa Mesa because one of the fish especially is way too large for that tank and they all look unhappy like they are looking for a way out of the tank if you watch them. They are not living a happy existence, and when I asked one of your coworkers about it, she said this was not the first time customers have brought this up. I chose to go to another cleaners because of this reason alone otherwise you guys are amazing,... read more
You lost a black dress and never contacted me about getting it back. I came into the store many times but you always said it will be here soon! It never happened!! Yes, very disappointed in that service or effort to correct the loss. Marilyn
I have elected to NOT provide a credit card for Kona Cleaners to hold and charge. I am not comfortable leaving that information on file for recurring billing. As such, even though I have been a delivery client of Kona for quite a few years - that service is no longer available to me. I will likely continue to used Kona as a 'pick-up' client until i locate another delivery cleaning service.
Thanks for reminder me .. actually I am out of town. I will come back on Monday.. then next day I will pickup.. thank you
Business response:
Hello Shaily, a 1 star review is cause for concern. If everything is ok and you are just reaching out because of the pick up reminder, please consider changing your rating of us Thank you!
Very disappointed you guys misplaced the ribbon of my grand baby’s dress.
Still no compensation for missing shirts.
I dropped off 6 shirts to get pressed, my bill came to about $6 per shirt. This is a ridiculous amount to pay to just press the wrinkles out of a shirt.
Clearly disappointed when I spent the money to get my Cal King comforter cleaned and Kona's policy is not to steam press it......I should have been told that from the beginning......If I had known I could have laundered it myself and gotten the same result......wrinkled!
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 16,207 reviews.
When is Kona Cleaners open?
Kona Cleaners is closed now. It will open on Monday at 7:00 a.m.