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Kona Cleaners
- Dry Cleaning
- Costa Mesa, CA
About this business
Location details
333 E 17th St, Costa Mesa, CA, 92627, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Never received an email receipt despite a second call to request. Wanted to see why the order was so expensive - almost $8 per item after a $20 off coupon. Half my order was laundered shirts. Way too much for laundry, but will never know because they can't send a receipt.
Excellent staff
I have been a customer at Lido Island Store for several years. The Manager is great but there is one lady that works there that is very cold and unfriendly. I complained about her before, but she has not gotten any better. We are changing to the 17th street store in Costa Mesa
I've requested multiple times to have my shirts pressed and creased. Still can't get it right or what I asked for.
Business response:
Our customers are our world, Paul, and we at Kona Cleaners do our best to give them the services they deserve every time they walk in the front door. We've let you down, and for that we are sorry. Please, let us know what happened and how we can fix it.
Too expensive and should have advise the expensive charge on the alteration
Business response:
Kona Cleaners doesn't take one star reviews lightly, Nolie. Your satisfaction is our top priority. Let's talk about what your experience was and how we can better serve you in the future.
The cotten coat that Kona washed for me was like it was never been washed by the clothes cleaner. It is a store close to where I live, so I gave it a try. Very disappointed. I have to hand wash it and brush it again by myself after I paid for a so-called clothes cleaner service. Don't use Kona clothes cleaner. It is a joke!
Business response:
Oh no, Yu-tien! We don't know what went wrong, but something clearly did, and we want to get to the bottom of things. We'll be contacting you to find out!
I took my king size Ugg blanket in to be cleaned. When I got it back my comforter was stiff not fluffy or soft any more. If I had known it would change the texture I would never have cleaned it.
Business response:
Thanks for your rating on , Eileen! We're always looking for ways to improve, so someone on the Kona Cleaners team will be reaching out to you to hear your thoughts.
I had my 3pc suit altered when I went to pick my suit up the vest was not included. I was charged $110.80. I was told to come back tomorrow. Not good!! I chose Kona Cleaners because they had a 5 star rating. The customer service was excellent. My suit is not complete without my vest.
Business response:
Hello Reggie, Yes, Rosa reached to me yesterday to get help on getting your vest back. We are working with the staff at the cleaning and pressing facility trying to get this garment back to you. I apologize for the inconvenience you’re experiencing! We will give you a call or send you a text as soon as the garment is ready for pick up Thank you for choosing Kona Cleaners!
Love coming here! They get to know you by name! Clothing ready the next day! They clean everything from leather to towels to rugs. This is my forever dry cleaners!
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 16,041 reviews.
When is Kona Cleaners open?
Kona Cleaners is closed now. It will open tomorrow at 7:00 a.m.