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Kona Cleaners
- Dry Cleaning
- Costa Mesa, CA
About this business
Location details
333 E 17th St, Costa Mesa, CA, 92627, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I have been way over communicated to. I have even unsubscribed many weeks ago and still getting marketing. And that is why I will not be using Kona
I have received an email that my account is past due. I have not put any dry cleaning to you for months and pay at the time of collection. I have been out of the country since Dec 31 st.
stain was still on jacket even after paying for premium cleaning
Business response:
Hello Oscar, Thank you for reaching out. Couture cleaning is for garments that are of special quality that require special handling. We want to ensure that we treat the fabric and design that you paid a premium price for with additional care. That means that it is cleaned separately from everything else. There is no guarantee that a stain will come out during any type of cleaning, regular or couture, because the nature of the stain is unknown. If a stain has set, we cannot take it out. However, sometimes they are just a lit... read more
My last visits you surprised me with your price adjustment you didn’t tell me when I brought my wife clothings I paid $37 for just 3 pcs s sweaters and 1 blazer.I am not going back there anymore fir that reason I live in Orange and work Monday to Friday in this area.
Used app”on my way” and “here”. Wasn’t on rack, wasn’t ready. Same with person in front of me. Same excuse….didn’t get it. Clerk was alone, unhappy customer on phone and I waited awhile.
Business response:
Hello Steve, I'm sorry that our "on my way" or "here" features didn't work. I have confirmed with the attendant that he didn't get those from your account or the other customer's attempted pick up. I have reported this possible bug so that it can be looked into. Thank you for bringing this to our attention!
The worst service I've ever experienced. Their Eastvale limonite store damaged my Burberry coat. The entire painting all peeled off, The coat can't be wearing anymore. Their stuff were rude. All they trying to do was absolving themselves from responsibility. Please imagine that your cloth ruined by a laundry store during cleaning then you're told that you have to ask the clothing brand what to do with this, they're not responsible for the damage, because the manufacture didn't make this cloth right!!!!!!
Just spoke with Karla the area manager to follow up with who called me to open my gate at 9:58pm. Karla stated that the male delivery driver by the name of Kevin gave a woman who was ahead of him at the gate my gate code. This woman called my phone to open the gate and who also knew I had two comforters picked up does not work for them. Karla also stated that Kevin explained to her that there was a car in front of him trying to access the gate and that is why he gave her my gate code. That explains why a woman called me as... read more
This is a follow up from my last review. My items were picked up successfully. I received a text message with great customer service. A young lady called asking that I let her in the gate and announced that she was from kona cleaners. She was a little rough in asking but I let her in the gate. Later this evening someone called my phone asking me to open the gate at 9:58pm stating they were from Kona cleaners and they were here earlier picking up my comforter. It was the same lady who called this morning asking me to let ... read more
Business response:
Hello Shay, I can guarantee that nobody in our company called you at that time. Our work cell phone is kept in-store after hours and nobody was there during that hour. It is clear that our pick up and delivery service is not the right fit for you. We believe that it is best for both you and us if we no longer offer you that service. We will transfer the current order to the store at Limonite that you have stated you have had a good experience so that you may pick up from there when it's ready.
I have been in there twice to pick up items and each time they never give me all of my items. I’d like to pick up the tie please let me know what I need to tell them when picking up so I get all of my items. Julie Farias
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 15,738 reviews.
When is Kona Cleaners open?
Kona Cleaners is closed now. It will open at 7:00 a.m.