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Kona Cleaners
- Dry Cleaning
- Costa Mesa, CA
About this business
Location details
333 E 17th St, Costa Mesa, CA, 92627, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Your cleaners tore a hole in my sweater and lied about notifying me. When I arrived to pick up my sweater, they lied about how the hole was created but agreed to repair it. I left an returned the next day only to find the hole had not been repaired and the sweater was literally sitting in the same spot. Instead of apologizing, they kept insisting they didn’t create the hole. This is THE WORST CUSTOMER SERVICE and I WILL NEVER PATRONIZE THEIR BUSINESS!!!!
Business response:
Hello Jewel, I'm sorry you weren't happy with the service you received. The hole was a weak seam and was repaired when the alteration person was on the clock. Yesterday she was off when you came in and she worked on it this morning. It will not have been moved between yesterday and today because there was no seamstress working on it until today. I am happy that we were able to repair the seam but I'm sorry that you are displeased with the way it was handled and hope you change your mind in the future. Thank you for bringi... read more
Took a few pieces to be laundered for the very first time. I was happy with the way the items turned out. I then received a notification (e mail) that I would receive a 20% discount on my second visit. When I returned, I advised the person assisting me that they did not see such a discount to apply to my account.I attempted to locate the e mail on my cell phone, but was in a hurry and cound not find it at the time. Needless to say, no discount.
Never received an email receipt despite a second call to request. Wanted to see why the order was so expensive - almost $8 per item after a $20 off coupon. Half my order was laundered shirts. Way too much for laundry, but will never know because they can't send a receipt.
Excellent staff
I have been a customer at Lido Island Store for several years. The Manager is great but there is one lady that works there that is very cold and unfriendly. I complained about her before, but she has not gotten any better. We are changing to the 17th street store in Costa Mesa
I've requested multiple times to have my shirts pressed and creased. Still can't get it right or what I asked for.
Business response:
Our customers are our world, Paul, and we at Kona Cleaners do our best to give them the services they deserve every time they walk in the front door. We've let you down, and for that we are sorry. Please, let us know what happened and how we can fix it.
Too expensive and should have advise the expensive charge on the alteration
Business response:
Kona Cleaners doesn't take one star reviews lightly, Nolie. Your satisfaction is our top priority. Let's talk about what your experience was and how we can better serve you in the future.
The cotten coat that Kona washed for me was like it was never been washed by the clothes cleaner. It is a store close to where I live, so I gave it a try. Very disappointed. I have to hand wash it and brush it again by myself after I paid for a so-called clothes cleaner service. Don't use Kona clothes cleaner. It is a joke!
Business response:
Oh no, Yu-tien! We don't know what went wrong, but something clearly did, and we want to get to the bottom of things. We'll be contacting you to find out!
I took my king size Ugg blanket in to be cleaned. When I got it back my comforter was stiff not fluffy or soft any more. If I had known it would change the texture I would never have cleaned it.
Business response:
Thanks for your rating on , Eileen! We're always looking for ways to improve, so someone on the Kona Cleaners team will be reaching out to you to hear your thoughts.
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 15,574 reviews.
When is Kona Cleaners open?
Kona Cleaners is closed now. It will open at 7:00 a.m.