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Kona Cleaners
- Dry Cleaning
- Costa Mesa, CA
About this business
Location details
333 E 17th St, Costa Mesa, CA, 92627, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
In May 2022 I brought in a $288 beaded dark gray mother of the groom dress to Kona Cleaners on Warner Avenue in Huntington Beach. The seamstress Mee measured for the hem and the dress was left to be hemmed, to be picked up June 10. On June 13 I went to pick up the dress while at the shop she noticed the hem had poor stitching around the two hem layers. The dress was ruffled and wrinkled on what should have been a perfectly straight bottom. Some of the wrinkles had been stitched into the fabric. The person at the counter sa... read more
On my last couple of visits the instructions for my clothes have not been followed very well. The Military Press I ask for is either not being followed or I am getting double creases on both shirts and pants/shorts. I also get my board shorts pressed and cleaned and the pocket flaps are not buttoned or pressed flat. It is a little disappointing.
For the amount they charged, they misplaced my pants with someone else’s and now I’m stuck with some old washed up and oversized pair that doesn’t fit - extremely dissatisfied and disappointed considering how far I had to drive to Kona thinking it would be more reliable and “reputable”.
Horrible place at the location in Fontana. Very rude service when addressed with a concern. Black clothing came back very ashy. It was brand new when given to the cleaners but came back as if it were a month old. Only location I know that cannot keep the same color of the clothing. Very disappointing service.
Business response:
Hello David, Thank you for reaching out. Rosa did mention that you brought in your order back indicating that they had faded. She let you know that while she didn't see a problem with your shirts, she would be happy to send them in for a redo and for others to view if they had faded. You let her know that you needed them for work and she gave you the option of taking a couple and leaving the rest so that they could be looked at and redone and you refused. I am sorry that you are unhappy and feel that you were not treated co... read more
Worst place I’ve ever delt with… took these lady’s all brand new black clothing and received nothing but ashy black clothing in return let alone I was charged $80 to receive them back the next day.. upon arrival I was told some of the items were not ready yet so I was forced to wait another day just to receive my close back completely faded..
Business response:
Hello David, Thank you for reaching out. Rosa did mention that you brought in your order back indicating that they had faded. She let you know that while she didn't see a problem with your shirts, she would be happy to send them in for a redo and for others to view if they had faded. You let her know that you needed them for work and she gave you the option of taking a couple and leaving the rest so that they could be looked at and redone and you refused. I am sorry that you are unhappy and feel that you were not treated co... read more
My address is incorrect. Tye correct address is 20831 Aquatic Lane, HB, CA 92646
Business response:
Hello Ron, Thank you for letting us know we will correct it. Thank you for contacting us.
24 hour automated pickup? Lies. I went to pickup my husband’s work shirts last night, and the door was locked with no way to get in. The open sign was lit and I could see the automated pickup kiosk, but again, no guidance anywhere on how to get in. I checked the emails and texts they sent me - nothing. I looked on the their website - nothing. Download the app - nothing. Looked at my pickup ticket - NOTHING. I eventually got in because they happened to mention the access code to my husband when he dropped the shirts off. I’ve... read more
Business response:
Hello Hannah, I am sorry that you didn't get the code for the door. We try to communicate that in our emails but I see that your email didn't have that information. This is being looked at by our development team already Regarding the dress, I am sorry that there seems to be a communication problem with that conversation or perhaps something was lost in translation. Your dress was not charged as a designer brand- it was charged as a cocktail dress. When specifying the price, they should have only told you about the specific... read more
THANK YOU for the coupon for my next visit to your store. This is very nice
Quick, curtious, fair price, nice, friendly.
Business response:
A 4 star rating can only mean one thing, Sheila…you had a good experience at Kona Cleaners. Thanks for keeping us motivated to do our best every time!
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 15,581 reviews.
When is Kona Cleaners open?
Kona Cleaners is closed now. It will open tomorrow at 7:00 a.m.