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Kona Cleaners
- Dry Cleaning
- Costa Mesa, CA
About this business
Location details
333 E 17th St, Costa Mesa, CA, 92627, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Linda always greet you with a smile.
Business response:
We've given you the best dry cleaning services we possibly could, and in return, you've given us the highest rating. We hope this is the beginning of a beautiful friendship!
Took a sweater and my wife's top. Bot h were done when promised. However, very, very expensive. We had, and you acknowledged, a 15% off letter. If that was with the discount, I could have purchased a new sweater for what I had to paid for you to clean it. We'll go to another place and move on. We don't spend a lot of money on dry-cleaning and we can locate another Cleaning established that doesn't charge such a high fee.
The Associate not friendly. Stone face! I found $25 to clean a long dress too pricey. Next time. I need this dress cleaned. I will look for another cleaner to compare price.
Business response:
Hello, We are sorry you weren’t happy with your experience. Maria looked on your account to see if you had coupons available and found that the only one available was for sweaters. We are sorry if you felt that she didn’t do enough for you but she has no control over the coupons available on your account. We hope you change your mind and we see you again in the future
Person helping was not friendly . The prices are to high but i expected better service . Been living in Eastvale for 15 years but probably wont go back to this Kona cleaners
Business response:
Hello Gina, I'm sorry to hear you didn't have the best experience. I would like to discuss what happened further if you're available. Can I please know the account name so that I can reach out? Thank you!
Prices have increased so much I can no longer afford your services. Two twin bed size, thin quilts were $60.00. I should have asked what your price would be before I left the quilts. Costly lesson for me.
Consistently find dirt/grease/residue on the collar of shirts from the hangers. There are creases left in the collars. Paying for a dry cleaning service just to make a return trip and get it fixed, defeats the purpose. This is not the first time I will have to come back and ask for the collar(s) to be cleaned.
I’m so glad you asked me for a review. I have been using this Cleaners for 20 years plus when it was Environmental cleaners, and when it switched to Sams, cleaners or vice a versa. Now it’s become Kona cleaners which I like it and I like the people, and everything’s fine except!!! I think you need to change the plastic bags without your logo back to just clear bags. You probably would save a lot of money doing this. We don’t need to see the logo on your the bags that go over the clothes. When I go to my closet to pick somet... read more
I brought in a beanie to be dry cleaned and I picked it up this morning and paid $10 and change, which was more expensive than a pair of pants to dry clean. When I got home and looked at the beanie, it had debris in the fabric and it was stretched out. Not what I expected at all.
The worst, they charge you for things that don't belong to you and won't credit you back. They lose your shirts and won't do a thing about it. They charged me for over 700 dollars for table clothes that aren't mine and will not refund.me back
Business response:
Hello Sam, This is Karla from Kona Cleaners. We apologize regarding your lost polo but we have been in contact with you regarding a resolution for this issue and just last Tuesday, you and the store Team Lead finalized the cost of that garment. Your check was made on Friday and it is going to be delivered today. Please check your CC statement as that refund was transacted on 10/11 as promised. Thank you Hi Sam. I am very sorry that you had this experience. This definitely is not our policy. We would not charge you for s... read more
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 15,738 reviews.
When is Kona Cleaners open?
Kona Cleaners is closed now. It will open at 7:00 a.m.