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Kona Cleaners
- Dry Cleaning
- Costa Mesa, CA
About this business
Location details
333 E 17th St, Costa Mesa, CA, 92627, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Good customer service is a itemized breakdown in pricing for service alteration for a pair of pants dry cleaning for a pair pants so the customer knows precisely what they’re paying for !!
Business response:
Greetings, G P. Thank you for leaving a review for Kona Cleaners. We appreciate your feedback on our pricing. Rosa quotes the alteration pricing verbally but if you prefer, you can ask for it to be written for you. We can also create your invoice while you wait if you like. Please let us know on your next visit. Thank you
Didn't show up twice. The first time I called, still no show. Then 2-3 Weeks later . Again I Made another appointment, it was an nother confirmed one, No show.
Over charged, messed up my tie. And shirts came back wrinkled. Trash. Not going back.
Business response:
Hello, I'm sorry that you had a negative experience. Linda spoke with you earlier and asked you to bring it back so we are waiting for that. You can also bring back the shirts if you are not satisfied with the pressing and we will re- press them at no additional charge. We will wait for your return. Thank you!
Bad service and lost my outfit.
Lost me outfit and misplaced my alteration. Bad service.
Stopped using because Kona didn’t honor the discount card I purchased
I have been way over communicated to. I have even unsubscribed many weeks ago and still getting marketing. And that is why I will not be using Kona
I have received an email that my account is past due. I have not put any dry cleaning to you for months and pay at the time of collection. I have been out of the country since Dec 31 st.
stain was still on jacket even after paying for premium cleaning
Business response:
Hello Oscar, Thank you for reaching out. Couture cleaning is for garments that are of special quality that require special handling. We want to ensure that we treat the fabric and design that you paid a premium price for with additional care. That means that it is cleaned separately from everything else. There is no guarantee that a stain will come out during any type of cleaning, regular or couture, because the nature of the stain is unknown. If a stain has set, we cannot take it out. However, sometimes they are just a lit... read more
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 15,579 reviews.
When is Kona Cleaners open?
Kona Cleaners is open now. It will close at 8:00 p.m.