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Kona Cleaners
- Dry Cleaning
- Costa Mesa, CA
About this business
Location details
333 E 17th St, Costa Mesa, CA, 92627, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I've been on the route for a while. Almost always send out something. A few weeks ago, my purple bag wasn't delivered with my dry cleaning return. I visited in person to drop-off and told them. I called and asked for a new bag. Then, I visited again in person to ask for a purple bag. Still haven't received one. So, I guess I need to find a new drycleaner.
Business response:
Apologies for any inconvenience, Rich. Our bags are custom made; we will have plenty inventory soon. We'll send you the bag that you requested a few days ago.
Maria Employee and Karla the Manager have bad passive aggressive customer relationships. Don’t go here Eastvale Kona locations. Never have experienced this before with any company. Read Yelp reviews. High employee turnaround and poor Public Relations.
Business response:
Hello, I am sorry that you viewed my attempts to resolve the situation differently than how I was intending. I tried my best to explain things and make things right and am unsure what more I could have done. Our general manager has been made aware of all our recent interactions across all formats.
Price. Service at the store has always been exceptional. The actual dry cleaning has been sub par. The price is Astronomical. I’d like to continue my patronage but won’t if this is the trend.
I signed up for pickup for the 22nd. Between 8 and 4pm. No one showed up or even called to say they were not coming. Please remove me from your mailing list. Thank you.
Business response:
Hello Gwendolyn, I am sorry for the confusion- our services at Fontana are on Tuesdays and Fridays. You opt in for the pick up the day before so that the morning of service, you are on our list of customers to visit for the day. We are set to visit you today- if you change your mind and want us to pick up, please put your bag outside now as we are a no- contact service and our driver will take it when he is in your neighborhood. Thank you!
I have been a loyal customer of Kona Cleaners since 2022, and I have always appreciated the quality of your services. However, I regret to inform you that my recent experience has left me extremely disappointed, and I feel compelled to express my concerns. On my last visit, I entrusted several suits and shirts to your care for dry cleaning. Unfortunately, upon collection, I discovered that one of my suit jackets had been damaged. I brought this to the attention of your manager, but to my dismay, the response was unsatisfact... read more
Business response:
Hello Joel, I can understand the frustration you feel in hearing the response that this happening to your suit jacket is due to the manufacturer. Unfortunately, this is definitely something caused by the lining that is used inside of the fabric and the lining. There is an insert that tends to bubble. This can happen to all suits- we don't know when or if it will happen. It is not caused by anything that we do differently during cleaning or pressing. There is no temperature change between one suit jacket and another. The fu... read more
I’ve always liked it here. Never had issues or complaints. Today, I told them my uniform was turned in dirty to me. Keep in mind it happened 3 times already but I let it be. I was told to sign a waiver and there’s nothing that can be done. The uniform had food stuck to it. Not a stain. Dry food. I was able to take off most of it myself with my fingernail. Anyways it’s the first time I was disappointed and it was only the response that bothered me.
Business response:
Hello Freddy, I am sorry that you didn't have a great experience. We usually do request that when you have soiled garments that you allow us to process them with 2 day service- this allows for us to catch stains and redo it while it's still at our facility. Your garment has a note in all caps that it needs to be rushed. After it's in our store, we do have to have your signed authorization to send it back as the cleaning facility may find that wet clean is necessary to lift whatever is causing the issue. Wet cleaning can lea... read more
My last service was unsatisfactory. What I was told and what I received was different. I would like my credit card information deleted from your records. Please confirm this.
Business response:
Hi Anand, Again, we apologize for the inconvenience caused to you and for the misunderstanding. Your card has been removed from the system as you requested.
I tried the fluff and fold service with the understanding that the items will be starched and ironed as part of the service. They were not. That’s false advertising. I donot appreciate the dishonesty. This was at the YL and Fairmont Blvd. location. In Yorba linda.
Business response:
Hello Jasveen, We are sorry for the misunderstanding, Fluff and Fold service do not include anything but wash and fold. For any garments that need special care or attention, we recommend Laundry or dry cleaning, both service include starch(if requested) and pressing/ironing. For more information visit konacleaners.com or give us a call 714 685 1900.
I have been a consistent customer of Kona Cleaners for the past 2 years. We have provided a lot of business while we have been customers and I am disappointed the way our latest cleaning was handled. I had an all white, almost new comforter that I sent in a few months ago to be cleaned. The comforter was cleaned and came back in a Kona cleaners bag. When the same comforter needed to be cleaned again, I folded my comforter in the clear comforter bag previously provided by Kona cleaners. As usual, I placed the comforter bag an... read more
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 15,579 reviews.
When is Kona Cleaners open?
Kona Cleaners is open now. It will close at 8:00 p.m.